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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews

442 Reviews of Serra Chevrolet - Service Center

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February 27, 2024

They wasted my time and don't fix my issue with my vehicle. I waited 3 hrs. And my heated seats still don't work . They sold me a Tahoe with the wiper dispenser not working. They said that I had to pa More

by edith.1987
Recommend Dealer
No
Feb 29, 2024 -

Serra Chevrolet responded

Edith, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. We would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

February 26, 2024

She was courteous and very knowledgeable about our situation. She was also very time efficient. More

by gibsonsherri
Recommend Dealer
Yes
Employees Worked With
Tessa
February 26, 2024

My experience at Serra Chevrolet was 1st class all the way when I brought my truck in for repair. Tess in Service was amazingly efficient and made the entire process smooth. I never even had to call the w More

by RollTideJake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Whisenhunt, Trevor
Feb 29, 2024 -

Serra Chevrolet responded

Your willingness to share your positive experience makes us so grateful for the community we have. Without your support, we could not do what we do, and it means the world to us that we have that support! We look forward to seeing you again soon. Sincerely, The Serra Chevrolet Birmingham Team

February 22, 2024

Ok as expected Dont have tine right now Ok the survey is getting on my nerves More

by Dewittconnell
Recommend Dealer
Yes
Employees Worked With
Tessa Abdoli
February 08, 2024

Very professional and thorough Not only was the problem described, I was shown the problem as well. More

by ronbo130
Recommend Dealer
Yes
Employees Worked With
dk
January 25, 2024

Lots of problems with repairs. Misinformation provide about the problem/needed repair, the time of completion and extensive mixups. Tessa in service usually takes care of my servic More

by Rlasr1@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Serra Chevrolet responded

Hello, we take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact us at your earliest convenience. We look forward to speaking with you. Sincerely, The Serra Chevrolet Birmingham Team

January 24, 2024

After my oil change i my car started turning off. I had to buy a whole new car. More

by kojroscoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Serra Chevrolet responded

Your feedback is important to us, and we'd like to better understand your experience. Please contact us at your earliest convenience. We look forward to hearing from you. Sincerely, The Serra Chevrolet Birmingham Team

January 23, 2024

Unprofessional expensive lazy good for nothing people inconsistent stop please never go to this dealership More

by willrobinsonjr3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vicky Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Serra Chevrolet responded

Will, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

January 14, 2024

Serra has been great to work with from the purchase of our Tahoe to the maintenance of our Tahoe. They have been great to work with. More

by mrscpulliam
Recommend Dealer
Yes
Jan 16, 2024 -

Serra Chevrolet responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Serra Chevrolet Birmingham Team

January 14, 2024

Good service By everyone. So please be happy with that Be nice and asking please More

by brendamadison1955
Recommend Dealer
Yes
Employees Worked With
Vicky Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vicky Wright
Jan 16, 2024 -

Serra Chevrolet responded

Thank you so much for taking the time to share your feedback with us, Brenda! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Serra Chevrolet Birmingham Team

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