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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews
Call Service Center (205) 853-2906

442 Reviews of Serra Chevrolet - Service Center

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April 30, 2024

I truly enjoyed working with the salesman. He went above and beyond his job to help me get in a vehicle. More

by angelemartin46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Terrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malik Khayyam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason McFalls
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hemingway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Serra Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Serra Chevrolet Birmingham Team

April 21, 2024

Enjoyed getting my service with the Serra team. Great, friendly, and precise. Thanks Serra Team! More

by Jessica.king
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Serra Chevrolet responded

We can’t thank you enough for writing this awesome review for our dealership, Jessica! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Serra Chevrolet Birmingham Team

April 14, 2024

Started out bad but has gotten better Tess is fantastic and I’m glad we stuck with them More

by kenneth.mccutcheon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Serra Chevrolet responded

Thank you for your feedback, Kenneth. We always strive to meet the needs of our customers no matter the situation and are glad Tess and our team were able to turn things around. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

April 14, 2024

Customer service was nice and professional. My car was carefully maintained. Please with the service. More

by anniej632
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Serra Chevrolet responded

Annie, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Serra Chevrolet Birmingham. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Serra Chevrolet Birmingham Team

April 13, 2024

First off. I paid the highest price in Kelly blue book for this truck. The on star doesn’t work and service department said cost 1400$. I just bought this t More

by deangober
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cedric Robinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tessa McCown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Serra Chevrolet responded

Dean, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Serra Chevrolet Birmingham Team

Apr 15, 2024 -

deangober responded

Ok. I feel short changed on that’s on Star deal. I travel. Which is why I bought this nicer truck. I’m on back roads a lot. If I were to have an accident the on star could be the difference in saving my life. So you make this right I’ll change the star rating and feel better about this whole situation. I’m free this Thursday. Give me your name and contact and let me know. Thanks. Dean

Apr 22, 2024 -

deangober responded

Well it’s like I’ve stated. My on star doesn’t work. It’s a safety feature that I wanted when I bought this truck. Also when I came for oil change and tire rotation. The tires were not rotated. I feel as though with how much I spent to buy this truck these issues should be address and fixed.

April 13, 2024

Tia in the service department was great she was so sweet and she called me the next day to make sure everything was good. Great Customer Service 😊 More

by Shammeka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tia I think that was her name she was sitting in the corner when I walked in
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Apr 16, 2024 -

Serra Chevrolet responded

Shammeka, we are ecstatic to hear about your positive experience with us! We will share your feedback with Tia and our team and hope to see you again soon! Sincerely, The Serra Chevrolet Birmingham Team

April 05, 2024

Very helpful and attentive to my needs Paid attention to details and what I needed More

by Matt
Recommend Dealer
Yes
Employees Worked With
Trevor
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March 15, 2024

Unprofessional, Pathetic, Disgusting, Useless, The dealership is a joke .. They were unprofessional, unprepared, unethical, useless, dishonest, incompetent, disgusting .. I, had to take the truck back More

by plhoomes
Recommend Dealer
No
Report | Print
Mar 15, 2024 -

Serra Chevrolet responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Serra Chevrolet Birmingham Team

February 29, 2024

I've had good experiences and explanations have been given by Tessa of work being performed. More

by jsrrd72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tessa
Report | Print
Mar 01, 2024 -

Serra Chevrolet responded

Thank you for the amazing five-star rating! I’m glad everything went well during your recent experience with us and please don’t hesitate to reach out should you have any questions or concerns. Until next time, take care! Sincerely, The Serra Chevrolet Birmingham Team

February 29, 2024

Unprofessional and down right rude Unapologetic about anything that she did wrong Weird doesn't care about customers More

by Bobbysmith201814
Recommend Dealer
No
Employees Worked With
Tessa abdoli
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