
Serra Chevrolet of Southfield
Southfield, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 AM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Leased a 2018 Equinox I worked with Jeff Beaudoin. This was my third lease from him. I appreciate that he has always been welcoming, friendly, knowledgeable, and fair. He a I worked with Jeff Beaudoin. This was my third lease from him. I appreciate that he has always been welcoming, friendly, knowledgeable, and fair. He answered all my questions and explained the paperwork thoroughly. I will continue to work with him in the future. More
2017 Colorado Duane was knowledgeable, friendly, and kind. He kept me informed throughout the time my truck was in service. I appreciated the fact that he treated m Duane was knowledgeable, friendly, and kind. He kept me informed throughout the time my truck was in service. I appreciated the fact that he treated me with respect and I'm happy to work with him in the future. More
Exceptional service direct eye contact the moment you walk i Superior attention to detail .accurate to a fault. Im a perfectionist and pactrick k performed above and beyond my ocd expections. Professional knowle Superior attention to detail .accurate to a fault. Im a perfectionist and pactrick k performed above and beyond my ocd expections. Professional knowledgeable. Cordial gets it right the first time. More
Fantastic experience from start to finish TJ Christie, my salesman was knowledgeable, friendly, patient and a "no pressure" guy. Great, comfortable, experience, was the easiest and least stres TJ Christie, my salesman was knowledgeable, friendly, patient and a "no pressure" guy. Great, comfortable, experience, was the easiest and least stressful car buying experience I have ever had. TJ was very attentive and went out of his way to make me a happy customer. More
Nice people to deal with Taylor listened my request carefully. She can catch my point very quick. And presented all the options to me. It’s pretty efficient. I like to talk Taylor listened my request carefully. She can catch my point very quick. And presented all the options to me. It’s pretty efficient. I like to talk with her. More
Easy and stress-free!!! Happy! Found car online and Jaclyn Siwicki made my buying experience easy. She went out of her way to accommodate me. She is very professional and an asset Found car online and Jaclyn Siwicki made my buying experience easy. She went out of her way to accommodate me. She is very professional and an asset to Serra. More
Rude arrogant sales, worst customer service I was here to lease or buy a Chevrolet vehicle. I met with the sales person and we sat down to talk about their vehicles. He was so rude and pushy tha I was here to lease or buy a Chevrolet vehicle. I met with the sales person and we sat down to talk about their vehicles. He was so rude and pushy that he forced me to get quote for a 2017 Malibu, which I wasn't there for. He wouldn't budge to give a quote for another vehicle like the Cruze or the Silverado. The vehicle I was there for was an Impala, he wouldn't let me take it for a test drive wouldn't get me a quote. It was hard to deal with someone so rude and such a stubborn attitude. Eventually he quoted $438/month for a Malibu and he says he's included all the rebates and GMS discount and surprisingly it was about the same as leasing a Cadillac ATS from another Serra (Serra Buick GMC Cadillac) Very unsatisfied with this dealership. This shouldn't be a face for the iconic American auto manufacturer. More
BIG DEALERSHIP, BIG FAILURE, LITTLE RESPECT AND DECENCY! Very unimpressed with this dealership, we just spent the last 24 hours talking with DOMINIC CIACELLI & katie (she reassured us as well that she didn't Very unimpressed with this dealership, we just spent the last 24 hours talking with DOMINIC CIACELLI & katie (she reassured us as well that she didn't think this vehicle would even sell in the next couple days, documented conversations, ALL OF THEM IN EMAIL AND PHONE!) about purchasing a vehicle, agreed on buying for FULL ask late afternoon, it was made very clear we could not get over there until the next afternoon, we were never told they wouldn't hold the vehicle, we were getting money in order and all was good to go (which they knew) (holiday wknd so we were pulling some strings to move things asap as banks were closed soon) fixing to leave to head there right now and come to find out they sold the vehicle. Now they're going back and forth on which salesperson sold the vehicle and whether it was last night or this morning, sounds like bad communication & lack of integrity/common decency. We understand vehicles are meant to be sold- but the problem here is the way we were completely LED ON and mislead about their policies. They don't care that we just busted our butts to expedite some of our hard earned money moved to different accounts, running around town to 2 different banks, taking off of work, making arrangements for our family & simply getting our hopes up about our dream vehicle all because they led us to believe that full ask was agreed upon & the vehicle would be there for us 18 hours later when we arrived. Have some respect & be honest, say no we aren't holding and it could sell- heck let us know someone came in and was looking at the vehicle LAST NIGHT AFTER OUR CONVERSATION, we could have busted our butts even more to try and make it down by 8am. Big dealership, big excuses & big failure in treatment of potential buyers. Kellie Tomlinson the sales manager was notified but too busy to give us a call when we expressed our dissatisfaction. THIS WAS SO WRONG TO DO TO FOLKS, SIMPLY WRONG! NO INTEGRITY AND RESPECT! The paper and audio trail to prove it too, slimy choices folks!! More
Disgraceful to Chevrolet I had an issue with the car I leased after 1 day of usage. I reached out to the dealership to find out a possible solution. They were not willing to w I had an issue with the car I leased after 1 day of usage. I reached out to the dealership to find out a possible solution. They were not willing to work on the phone and unhelpful. After a very disturbing conversation, I came into the dealership to speak with the management and they treated me terribly. They told me as the customer that I was wrong, that they were going to tow my car if I left it to them, and charging me for an old car I had gave in as a trade in- by cancelling the lease payments they had covered, which they purchased and apparently sold. The disrespect and insulting behavior I received was shocking. They refuse to own up on their error by placing blame on me as customer without any possible solutions. The only 'solution' they came up with was for me to lay out large sums of money to rectify THEIR sales error. They made it very clear that they did not want to work with me or be helpful in any way. I am shocked and will make sure none of the people I care about will go to them for a new car. This dealership gives a bad name to all Chevrolet dealerships out there. More
Very happy with my experience brittany danna knew I was interested in a pull ahead and found the perfect offer for me. She found a new 2017 Chevy Cruze wiith more bells and whistle brittany danna knew I was interested in a pull ahead and found the perfect offer for me. She found a new 2017 Chevy Cruze wiith more bells and whistles than my last Cruze for a monthly payment that fit my budget. She contacted me on a Thursday and I was in my new car Friday. She answered all my questions, paired my phone, and helped me with all the new technology. I feel like I received the best deal on a great car and I look forward to working with Brittany on my next lease. More