Serra Chevrolet

Service Appoinyment - 7/28/17 This review is based on the service visit on 7/28/17. Our first new car service ( oil change, etc) on 7/7/17 went perfectly and without a glitch. We This review is based on the service visit on 7/28/17. Our first new car service ( oil change, etc) on 7/7/17 went perfectly and without a glitch. We were very satisfied. At that time, we were told of a recall on our 2017 Camaro convertible. We were told the parts would be ordered and an appointment was set up for warranty recall work for 7/28/17, Friday, at 8:00. We delivered the vehicle promptly at 8:00 a.m. And made arrangements, though inconvenient, to leave it all day. We called back at 1:30 p.m. And was told the work had not started (red flag) and to pick it up after 5:30. When I arrived at 5:45, I was told that the service was not performed because the part that should have been ordered and notated as such had not been delivered. I was left with uncertainty as to when it would be rescheduled or if the part would be ordered this time. A few things wrong with this scenario: 1. I was inconvenienced without a car for a total day for nothing. 2. The part/s were not ordered to coincide with the service visit that was scheduled 3 weeks in advance. 3. I went 9 hours and 45 minutes without finding out the necessary parts were not there. Somewhere, the ball was dropped on this one. I want to know how the dealership / service department intends to reconcile this mistake and make me "whole". Richard Eppes More

(Salesman) Leon V. Permenter My experience with the dealership is based on the purchase and finding finance and was rated above average. My concern and issue came with our salesm My experience with the dealership is based on the purchase and finding finance and was rated above average. My concern and issue came with our salesman, Leon V. Permenter. We were told that the car came with XM radio with 3 months free only to find out later that no XM RADIO was installed. This is something that the LEON V. PERMENTER should have known being a salesman of cars. Serra did have one installed but LEON PERMENTER refused to HONOR the 3 months free stating he made no profit and lost his bonus. So I just added it to my XM account. STAY AWAY FROM LEON PERMENTER for a nice transaction. More

They damaged my truck lied about it and gave me the run around about fixing it. Would never use this dealer again. The guys in the service dept all work together and covered up for the tech that damaged my around about fixing it. Would never use this dealer again. The guys in the service dept all work together and covered up for the tech that damaged my truck. More

I bought a 2013 Malibu in November, I already had one picked out from a dealership at home but decided to stop in the Memphis location, the sales person Barbra was really nice but the Manager was awful. picked out from a dealership at home but decided to stop in the Memphis location, the sales person Barbra was really nice but the Manager was awful. I told them what I wanted and I told them I wanted the navigation that was most important to me and I wanted the brown and black leather interior, they didn't have one so I thought I would just go back to my home town and purchase it. Well you know how sales people are they didn't want to loose a sale. They promised me they could get me what I wanted. So they checked and found one and I said it will have navigation right everything you said you wanted. Well I got my car a few days later, I was upset no navigation only onstar, thats not what I wanted and they said it has navigation but only voice command from onstar. Than the weather stripping around the drivers door was messed up and I have a vibration when I first get on the accelarator from the motor, well had to spend half the day to take it in for repair and I'm still not happy because I have wind noise from that window which the one they gave me to drive before I got mine had none. Also I told them I didn't want the lisense plate on the front, the Manager said it didn't have it, well it did, So when I called about that he said he could have someone fix it and I wouldn't even notice it, well they plugged it and I can tell of course. I was so excited about getting this car and now I can't wait to trade it in. More

David was so helpful during the entire process. He got me an appointment very quickly and when I let him know that I needed to get a shuttle to take me to work, he went above and beyond. Not only did they ge an appointment very quickly and when I let him know that I needed to get a shuttle to take me to work, he went above and beyond. Not only did they get me a ride to work, they dropped my car off at my job when they were finished (which was very quickly)! Richard (the shuttle driver) was also very friendly and professional! Friendly, fast, professional, and I expected no less from other past experiences at Serra. They really seem to care about their customers! More

My 2012 Chevrolet Cruze had a steering problem that another local dealership chose not to deal with. Serra Chevrolet was quick to diagnose and repair and were very accommodating in providing shuttle s another local dealership chose not to deal with. Serra Chevrolet was quick to diagnose and repair and were very accommodating in providing shuttle service and a rental car once parts were on order. Kevin and Serra are very customer focused and went above and beyond to make an unpleasant experience easy to deal with. I highly recommend Serra Chevrolet. More