Serra Chevrolet

This repair experience has been a total nightmare. I originally dropped off my vehicle with Serra Bartlett on March 5th to get a diagnostic run because my engine dash light was on. I was informed on M I originally dropped off my vehicle with Serra Bartlett on March 5th to get a diagnostic run because my engine dash light was on. I was informed on March 7th that my transmission needed to be replaced. I authorized the dealership to do the repair through my extended warranty company. After calling continuously for updates, and a back and forth with the then advisor, two weeks pass and I was notified that he was no longer with the company. I get a new advisor, who was a lot more responsive than the first guy but I still had to call in for updates. He answered all of my questions in a timely fashion, even if I didn’t always like the answer. The claim was finally processed after two weeks, and I was told the repair could last another week since they had to order the part. Then after that week, I was told it would be another week because they ran into a “snag” and there’s only one mechanic who can complete the repair. Then I was advised it would be a couple of days more, but they were working on the vehicle. Then there was an issue with billing/warranty company…and after all of this I finally get my car back on April 2nd. Well one would think I’d be elated after going a month without my car, and having to expense a rental because the dealership didn’t offer loaners…..well would be if my car wasn’t making this loud noise when I drive it, a noise it WAS NOT making before I brought it in. Insult to injury, after informing them of my observation, they are requiring me to pay an additional diagnostic fee to go in and fix what they broke!! I have been a loyal customer to this location for 11yrs and I can honestly say that I won’t ever be back after this. This has absolutely been the worst experience of my life!! More

I came in for an oil change and to get a tire checked that kept loosing air. When I left I had a bill right at $3000,00. I'm wondering if I was taken advantage of, or if everything that was done was ne that kept loosing air. When I left I had a bill right at $3000,00. I'm wondering if I was taken advantage of, or if everything that was done was necessary. I felt like it was about time for new tires and battery. However, I'm not sure about the remaining charges. I'm a widow and have no one to advise me. I live on social security of less than $1500.00 per month. This has really put a strain on my budget. More

Edward and Jordan was great very personable. I would recommend them to Serra and shop again I would recommend them to Serra and shop again More

Prompt service, GM made us feel very welcome! Would buy from them again .. will tell my f Would buy from them again .. will tell my f More

I was very appreciative to the General Manager; Joe for all he did to ensure I got the best deal possible. I got the car I wanted. I haven’t bought a car in 14 years. This was a great experience from begin all he did to ensure I got the best deal possible. I got the car I wanted. I haven’t bought a car in 14 years. This was a great experience from beginning to end. Serra Chevrolet Bartlette’s sales staff are articulate and very professional. They made me feel very special. This is where you want to buy a car! You are greeted with a smile and a willingness to assist. More

They went up on oil change with the minimum $129 from $96 And the increase was due to Delco 44fuel cleaner. (I only have 28k and therefore dont need. that price was not broken out in description before I And the increase was due to Delco 44fuel cleaner. (I only have 28k and therefore dont need. that price was not broken out in description before I agreed to oil change. They also charge 4.95 for window washer and Did not asked if I wanted them to fill. Gallon of fluid cheaper at auto parts. More

I’ve visited many dealerships trying to compare the service and what is offered and I’m satisfied with Serra Chevrolet and their service team right now. I now trust the manager you all have in place in service and what is offered and I’m satisfied with Serra Chevrolet and their service team right now. I now trust the manager you all have in place in the service department More

Chris both of them Steven all were great! With our age and disabilities they went way above to accommodate us.They found our vehicle at our price range and made it quick and extremely easy.Wi With our age and disabilities they went way above to accommodate us.They found our vehicle at our price range and made it quick and extremely easy.Will recommend that team to friends and family.100% satisfied More

The service department did an excellent job finding the issues with my vehicle and offered options to get them fixed. issues with my vehicle and offered options to get them fixed. More

I was starting to lose hope of finding a much needed vehicle and had left the dealership in frustration. Even then my salesman was still working on finding me a vehicle and went so far as to pick me up vehicle and had left the dealership in frustration. Even then my salesman was still working on finding me a vehicle and went so far as to pick me up and bring me back to the dealership. Everyone I met had a smile on their face and seemed to really enjoy what they do. I love my new SUV and don't have even a hint of buyer's remorse. More