Serra Chevrolet

He worked with the since of urgency because I needed my truck to transport my bike to a competition the next morning truck to transport my bike to a competition the next morning More

Rep was very nice and knowledgeable but he told me it would only take 1-1.5hrs for my service. Sat there for 3.5hrs and was updated only because I asked why it was taking so long. would only take 1-1.5hrs for my service. Sat there for 3.5hrs and was updated only because I asked why it was taking so long. More

They were all friendly and helpful in finding the car I wanted and in the price range that I had set to spend wanted and in the price range that I had set to spend More

More help need. .Not transparent: Not consistent and a lack of urgency when it comes to customer satisfaction: Spent money but issue was not resolved .Not transparent: Not consistent and a lack of urgency when it comes to customer satisfaction: Spent money but issue was not resolved More

I would have rated higher but the service guy said the oil changes had gone up.. but when I compared my previous receipts.. I saw where I had been charged for extra stuff that had not been discussed. I oil changes had gone up.. but when I compared my previous receipts.. I saw where I had been charged for extra stuff that had not been discussed. I like to make the decision whether I want the extra cost or not. Don’t just tell me the prices have gone , when clearly there was something else added. More

It was excellent customer service There was excellent customer service and they were very helpful with services available and checking everything to ensure that the parts were still good customer service and they were very helpful with services available and checking everything to ensure that the parts were still good More

They were very nice & met all my expectations & got me the best deal possible. the best deal possible. More

Overall a good experience but needed more information about a new recall on my vehicle. GM recently issued the recall but no repair plan was given. Service rep didn't know much about it and seemed unconc about a new recall on my vehicle. GM recently issued the recall but no repair plan was given. Service rep didn't know much about it and seemed unconcerned about it in general. More

The number Serra sent to me in my email, is a number that says empty service. Why would Serra email me and say that they would like for me to call management at 901-399-7820 to rectify my issue with their se says empty service. Why would Serra email me and say that they would like for me to call management at 901-399-7820 to rectify my issue with their service department. This is totally unacceptable. I bought my car form the dealership, However, I will share my experience in its entirety with others. More

I feel that there is a great lack of professionalism and customer service. Our cares and concerns for our vehicle was met by excuses and insufficient workmanship. The 4 weeks our vehicle has been held in yo customer service. Our cares and concerns for our vehicle was met by excuses and insufficient workmanship. The 4 weeks our vehicle has been held in your shop, no one calls with updates and we've been told on 2 separate occasions that the vehicle was fixed and was not, which could have resulted in further damage to our vehicle due to poor diagnosis. More