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Serra Chevrolet
Bartlett, TN
174 Reviews
We Keep It Simple
No Games. No Haggling. No Hassle.
You always get our absolute lowest price, with all discounts and incentives included right up front. When you do business with our Serra Chevrolet, and you don't have to worry that you paid too much or that someone else got a better deal.
We're On Your Team
We Promise to Find the Best Vehicle for You.
Our salespeople are not paid by commission, so there's no reason for them to pressure you into spending outside of your budget. Our mission is to find the vehicle that is right for YOU, and to offer it to you at our absolute lowest price.
We'll Earn Your Business
We Offer the Most Money for Your Trade.
Serra Chevrolet is West Tennessee’s highest-volume new and used car dealership. In order to accommodate the number of cars we move, we need your vehicle more than anyone else, and we're willing to pay more than anyone else for it. Plus, we'll purchase your vehicle whether you buy from us or not!
We're Here To Stay
Our Values Are Timeless.
We are rooted in our customer-first business philosophy and have stayed true to our word since we first opened in 1985. Plus, with the recent addition of our Serra value Price, we have been able to offer our customers an even better and easier experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 174 reviews
May 09, 2013
They damaged my truck lied about it and gave me the run around about fixing it. Would never use this dealer again. The guys in the service dept all work together and covered up for the tech that damaged my around about fixing it. Would never use this dealer again. The guys in the service dept all work together and covered up for the tech that damaged my truck. More
by mdavis819
Employees Worked With
Brian ,Jason,
February 13, 2013
I bought a 2013 Malibu in November, I already had one picked out from a dealership at home but decided to stop in the Memphis location, the sales person Barbra was really nice but the Manager was awful. picked out from a dealership at home but decided to stop in the Memphis location, the sales person Barbra was really nice but the Manager was awful. I told them what I wanted and I told them I wanted the navigation that was most important to me and I wanted the brown and black leather interior, they didn't have one so I thought I would just go back to my home town and purchase it. Well you know how sales people are they didn't want to loose a sale. They promised me they could get me what I wanted. So they checked and found one and I said it will have navigation right everything you said you wanted. Well I got my car a few days later, I was upset no navigation only onstar, thats not what I wanted and they said it has navigation but only voice command from onstar. Than the weather stripping around the drivers door was messed up and I have a vibration when I first get on the accelarator from the motor, well had to spend half the day to take it in for repair and I'm still not happy because I have wind noise from that window which the one they gave me to drive before I got mine had none. Also I told them I didn't want the lisense plate on the front, the Manager said it didn't have it, well it did, So when I called about that he said he could have someone fix it and I wouldn't even notice it, well they plugged it and I can tell of course. I was so excited about getting this car and now I can't wait to trade it in. More
by reglynn
Employees Worked With
Barbra Wright
July 27, 2012
David was so helpful during the entire process. He got me an appointment very quickly and when I let him know that I needed to get a shuttle to take me to work, he went above and beyond. Not only did they ge an appointment very quickly and when I let him know that I needed to get a shuttle to take me to work, he went above and beyond. Not only did they get me a ride to work, they dropped my car off at my job when they were finished (which was very quickly)! Richard (the shuttle driver) was also very friendly and professional! Friendly, fast, professional, and I expected no less from other past experiences at Serra. They really seem to care about their customers! More
by laurenmoriarty
Employees Worked With
David Lane, Richard
April 02, 2012
My 2012 Chevrolet Cruze had a steering problem that another local dealership chose not to deal with. Serra Chevrolet was quick to diagnose and repair and were very accommodating in providing shuttle s another local dealership chose not to deal with. Serra Chevrolet was quick to diagnose and repair and were very accommodating in providing shuttle service and a rental car once parts were on order. Kevin and Serra are very customer focused and went above and beyond to make an unpleasant experience easy to deal with. I highly recommend Serra Chevrolet. More
by caholla
Employees Worked With
Kevin Emerson
