Serra Chevrolet

Ashley Brown, the internet specialist put us in touch with Kerry Boles and in less than 25 minutes we had made a deal between internet and text messaging. Randy Hughes was willing to work with us being r with Kerry Boles and in less than 25 minutes we had made a deal between internet and text messaging. Randy Hughes was willing to work with us being return customers. They had it ready for us to pick up the next afternoon. Thanks again Serra Bartlett. More

Mr Moore was very cordial & friendly. He assisted us with everything we should know about our new car. He was very patient, and kind to everything we should know about our new car. He was very patient, and kind to More

We love Serra Chevrolet & We love Pam shorty!! Best personality, friendly and straight up. In and out in 2 hours last two car buying experiences. You leave feeling like family! Go see Pam and tell her personality, friendly and straight up. In and out in 2 hours last two car buying experiences. You leave feeling like family! Go see Pam and tell her Marci sent you!❤️ More

This dealership is AWESOME, AND Que McBride had gotta be the BEST they have! Que made it amazing to do business with the dealership. I thank God for connecting me with Que! the BEST they have! Que made it amazing to do business with the dealership. I thank God for connecting me with Que! More

I visited Serra Chevrolet just see my options for crossover vehicles. I did not plan to purchase a vehicle when I woke up that morning, but was very happy that I went looking. The Sales Consultant crossover vehicles. I did not plan to purchase a vehicle when I woke up that morning, but was very happy that I went looking. The Sales Consultant that assisted me was Mr. Gene Wright. He was very professional and customer friendly. He was knowledgeable of the questions I asked and convinced me to look no further. After looking at several vehicles and test driving, and changing my mind, I found the perfect vehicle at the price I wanted. Mr. Gene never seemed to get impatient with me changing my mind. Mr. Franco in the Finance department also provided excellent customer service and was both professional and knowledgeable in his area of expertise. Thank you Mr. Gene, Mr. Franco and the staff at Serra Chevrolet for the quality service you not only provided me, but to all others who came and come your way. I will definitely purchase another vehicle from this dealership and recommend it to others. More

I visited Serra Chevrolet for the first time today and drove away with exactly what I wanted. The staff were very helpful, especially Mr. Guzman who sold me the car. He took care of all the details and e drove away with exactly what I wanted. The staff were very helpful, especially Mr. Guzman who sold me the car. He took care of all the details and even provided helpful advice about the car I bought. I would definitely return to buy another car. More

f I could give ZERO stars I would!!I WILL NEVER DO f I could give ZERO stars I would!! I WILL NEVER DO BUSINESS WITH SERRA CHEVROLET EVER AGAIN!!! My boyfriend traded in his 2006 Chevrolet Silver f I could give ZERO stars I would!! I WILL NEVER DO BUSINESS WITH SERRA CHEVROLET EVER AGAIN!!! My boyfriend traded in his 2006 Chevrolet Silverado. They gave us a trade in of $1000. They said it was all they could do because it has a SALVAGED TITLE! Now I understand a business has to make a profit and business is business and such BUT SERIOUSLY?! How are they gonna try to get $8000 for a truck that has a salvaged title and is about to break down?! Talk about swindling their customers. I’ll never step foot in that dealership again AND I’ll never refer a soul there. UNBELIEVEABLE. More

Andre is awesome. Very professional, detail oriented and answered all my questions. My car purchase experience with him has been very smooth. I wish him the very best for his career. answered all my questions. My car purchase experience with him has been very smooth. I wish him the very best for his career. More

I Ladell and Diane Macklin have got 4 cars from Serra and they all was great deal and good vehicle. And the salesman was great. Thank you Mrs Pamela Shorty for your help. they all was great deal and good vehicle. And the salesman was great. Thank you Mrs Pamela Shorty for your help. More

I DO NOT RECOMMEND ANYONE TO BUY HERE, STAFF SUCKS I visited Serra Chevy on Jan 2 to do a trade in on my 2015 Impala (Im a return customer). I end up getting an internet deal (2018 Premiere Impala) (De I visited Serra Chevy on Jan 2 to do a trade in on my 2015 Impala (Im a return customer). I end up getting an internet deal (2018 Premiere Impala) (Demo) that I thought I couldn't beat..price wise it was a great deal!!! But to by pass that, the next day I got the car home and I noticed 2 noises that I wanted to get some justifications on, so I took the car back on Jan 3rd, explain to the service dept. and GM (Aaron Rodgers) what I was experiencing. Being that Aaron was the acting GM then, he showed no concern whatsoever. While I waited to speak to him, he continued for over and hour holding his finger up, more so to say wait a minute". I waited from 4 to7pm before he even acknowledge I was still waiting (in one of the saleman's room).Finally I got back up to ask him how long it would be, because by now, I feel like I was being overlooked from him not to even come in the room to say anything. When he finally came in the room, he basically kept saying "let me check out your issues (told Terrica Taylor to write each of my concerns on paper and she did that with me witnessing it) and let me try to make things right or you will have to do a trade in" if you are unhappy per Aaron. So I left the car in service for 6 days again only for them to tell me, " they could not find anything wrong but they did replace the rear 2 tires saying "too much rubber on the tires". Recap from day one (oil change light was on, all tires indicated they were low, and they only gave me one key with a brand new car, and the car was dirty with water bottles under the seat and silverware in there). So they did not send the car through service before selling it to me and they could not find the other key but told me I would get one the next day...Now I'm frustrated none of this was done beforehand. After I picked up the car after 6 days with 2 new tires replaced...the noise still was going on....I returned for them to reinspect the car maybe they overlooked something (at least Im thinking that). Left car again 6 days this time, Aaron promised to call by Friday for pickup..no call from him. On Monday Ms. Taylor called and said car was ready. When I got off work to pick up the car...Will (service Sup), Tessa (worker, and Aaron argued with me and my husband that there was nothing wrong with the car (IM very unhappy now) just how they were talking and treating us at this point. They all showed signs of frustration by rubbing their heads and motioning their hands during the conversation. Tessa even mentioned that they Aaron said he was not going to do a front end alignment because he will have to eat the cost of the bill.. Never did neither one of them...more so Aaron try to make a suggestion or to try to suplease the situation. He just walked off. Will then went on a test drive with us..no noise at that time. So they sent me and my husband home with no answers answered, many concerns did we make the right choice, and with a sense of betrayal, push off, and neglected how it will be handled. On Wednesday, this week...my husband took the car to another Chevy dealer in town and the guys was very informative and showed so much concern by explaining what it could be. Not only that... he showed my husband WHAT THE ISSUE WAS...so he advise us to take it back to Serra, showing them what was found. When husband went and showed them they then agreed that they overlooked it and it was the service dept. negligence. Will talked to my husband apologizing for the issue at hand. Aaron never once came to us but continued to walk pass us...even saying, "im mad as xxxx and whatever you need from now on, take it up with Service not me, and if you have to go over their heads..do what you gotta do" They ordered part per Will Wednesday, and today Lloyd Shaw called me and said the part was in. I am so unhappy with my experience and I DO NOT ADVISE ANYONE TO VISIT THIS SITE UNTIL SOME NEW FACES WITH EXPERIENCE COME THERE. Note: Purchased car on 1/2/19, in shop 6 days, the next week back in shop 7 days, and it still not fixed as of today. I haven't had the car in my possession but roughly 5 days since I purchased it!!! I would like to speak with someone also, when you receive this message. Thanks for reading I feel overlooked, mistreated, and ashamed that I purchased another car from a dealership that has failed me and my husband by their customer service. More