Serra Chevrolet

Service is pretty good, the staff could better their communicate skill in the begin. To give the customer a better understanding of the wait time or that the services center in weeks out on repairs communicate skill in the begin. To give the customer a better understanding of the wait time or that the services center in weeks out on repairs More

The Serra service department attempted to fix my truck , and indicated the electrical issues were fixed however 2 weeks later, the same issue appeared, so truck is back in the shop. In terms of receiving f and indicated the electrical issues were fixed however 2 weeks later, the same issue appeared, so truck is back in the shop. In terms of receiving feedback on progress, it has been more than difficult in reaching anyone when I call or leave messages. There could be several days before anyone reaches out with progress. I personally feel the truck is sitting in the back lot and not getting any attention. Worst service I’ve received at any Chevy dealership. More

Everything was good. Very expensive though for the 30,000 mile check up. Service people very nice. Very expensive though for the 30,000 mile check up. Service people very nice. More

Everyone was nice but I waited 3 hours for an oil change and the windshield wiper fluid did not get topped off. When I tried to clean my windshield just now, the fluid did not spray out. and the windshield wiper fluid did not get topped off. When I tried to clean my windshield just now, the fluid did not spray out. More

Serra was great to work with. Chris and Jeremy were our salesmen and they were very knowledgeable and helpful. Khalid was the finance guy and he was fast. He got us in and out. We Chris and Jeremy were our salesmen and they were very knowledgeable and helpful. Khalid was the finance guy and he was fast. He got us in and out. We were hoping for a better interest rate but that was out of his hands. We love our 2026 Chevy Traverse! More

Matthew is Very knowledgeable, he explained everything well and returned my vehicle to me way ahead of schedule. well and returned my vehicle to me way ahead of schedule. More

We were not given a rental car for about a week. I had to fight just to get one for my wife. I believe the service managers name is Jason. I spoke to him one time and he told me he would call me bac I had to fight just to get one for my wife. I believe the service managers name is Jason. I spoke to him one time and he told me he would call me back within 30 min. He told me the hose was on back order. I me tioned to get the part from Napa and I was ok with that. I was then told I could go pay for it. I cant believe i was told to pay for it when it was a warranty issue. I then followed up multiple times over the next couple days leaving voicemails and never one received a call back. The lack of customer service at this facility amazes me. The people here had to try this hard to go out of the way and not respond. I then received a call stating our car was done and if I wasnt up there within 24 hrs to get it that we would have to pay for the rental. More

The staff are professional and kind Oh my gosh yall are so needy, but I love you so needy, but I love you More

Fast . .professional and will recommend to family and friends..we will be back to visit for our future vehicle needs.. AWESOME EXPERIENCE .professional and will recommend to family and friends..we will be back to visit for our future vehicle needs.. AWESOME EXPERIENCE More

It was a great low pressure buying experience. I got a fair value on my trade in and a great new truck. Rodney and Jeff were great to work with. I got a fair value on my trade in and a great new truck. Rodney and Jeff were great to work with. More