Serra Chevrolet

This was one of the worst customer service experiences I’ve ever had. Literally from start to finish, this was a bad experience. My car is fixed, but the use of Serra Chevrolet Service will not be in my f I’ve ever had. Literally from start to finish, this was a bad experience. My car is fixed, but the use of Serra Chevrolet Service will not be in my future and I will be sharing my experience. I believe it was poor communication and a lack of integrity. It was a lot unprofessional service. More

My experience literally, from drop off to pick up was a big cluster. At drop off, someone greeted me, put a reader on my car and tossed it to the Service Advisor, Armand Planter. Then another person took m big cluster. At drop off, someone greeted me, put a reader on my car and tossed it to the Service Advisor, Armand Planter. Then another person took my car before, I had even spoke to the service adviser. While, at the Service Desk, the guy was on a call on speaker phone. Meanwhile, my car was already gone. The communication was a disaster, dealing with Armand. Once it was agreed upon, what we were doing to fixed the car, the young man, supposed to text me updates and that the car was finished etc….. at some point, he was texting the wrong phone number, even though, he started the text thread. ie. Don’t text in all caps, find out a customer’s preferred communication number and method, confirm that your “customer “ has received any information……ie…. With five desks so closed together, I wouldn’t use speaker phone and or play music at your desk. I wouldn’t leave five to six keys laying around unattended….. More

I was impressed with my salesman Joshua. Everyone went out of their way to insure I was happy. Everyone went out of their way to insure I was happy. More

Friendly service adviser Anna. Quick service, nice waiting room, nice dealership. First come first serve service is nice. Quick service, nice waiting room, nice dealership. First come first serve service is nice. More

very efficient and a good value. never have any issues with service , and courteous and prompt. highly recommend. never have any issues with service , and courteous and prompt. highly recommend. More

Friendly and respectful every area was very clean, wait time for service was excellent thanks time for service was excellent thanks More

The service was very good everything was as good on my truck the service technician was very helpful the young man that checked me in was very polite and spoke very a soft voice I would use Serra Chevrole truck the service technician was very helpful the young man that checked me in was very polite and spoke very a soft voice I would use Serra Chevrolet in the future but I have only one complaint it need to be handicap accessible I saw a older Lady trying to get up them steps but could not make without a help from a waiting customer I want to Thank Serra Chevrolet ❤️ More

I appreciate the sincerity, friendliness, and level of professionalism with all those involved in my purchase. Derrick very accommodating and easy-going in answering all my questions . Never once did I ev professionalism with all those involved in my purchase. Derrick very accommodating and easy-going in answering all my questions . Never once did I ever feel I was high-pressured to make my purchase. More

Been a customer for 7 years. Bought 2 suburbans from them. All service and tires have been done on both vehicles there only. Had a small leak on a pinion seal a few years ago and Bought 2 suburbans from them. All service and tires have been done on both vehicles there only. Had a small leak on a pinion seal a few years ago and had them change it during service. They over tightened the pinion nut and burned up the rear end in about 250 miles. They would not take care of their mistake and it cost me $3500 for them to fix. Had the magna ride shocks go out on one of the trucks that should have been covered by warranty. I gave them my truck to check and they had it for a week. I tried to call and get updates and nobody would return my call. I went up to check on it and they had not looked at it and told me it would be 3 or 4 more days before they could check it out. I just took it home and fixed it myself. Last week i took it in for service. As I went to check out I had a $59 service coupon . They told me I had to present it before service. Nowhere on the coupon does it tell you that you need to present it before service. It cost me $146. That was it for me. They will never get another penny from me or anyone in my family. They lost a loyal customer and I will never go back. I would give them a negative 5 stars but the review would not let me. More

everyone was great came in for an oil change tire rotation was in and out as quick as possible. Thanks for a great job everybody!! rotation was in and out as quick as possible. Thanks for a great job everybody!! More