Serra Chevrolet

Everything was good. Thanks for asking. Keep providing your customers with great service. Thank you! Thanks for asking. Keep providing your customers with great service. Thank you! More

They did a good job and completed the servicing really fast. I will use them again. fast. I will use them again. More

The initial visits were great! Was told all the “right” things! Purchased the vehicle and was going to come back to buy a second vehicle. On the way there the first vehicle started Was told all the “right” things! Purchased the vehicle and was going to come back to buy a second vehicle. On the way there the first vehicle started messing up. I went back to the dealership. They told since me I didn’t have an extended warranty there so nothing they could do, so they denied fixing the issue. This all happened less it a month of having the vehicle after I paid they $34,000. More

Work done as need and Archie excellent give transportation from Serra and picking me up. On a cane very helpful Great attitude transportation from Serra and picking me up. On a cane very helpful Great attitude More

This was one of the worst customer service experiences I’ve ever had. Literally from start to finish, this was a bad experience. My car is fixed, but the use of Serra Chevrolet Service will not be in my f I’ve ever had. Literally from start to finish, this was a bad experience. My car is fixed, but the use of Serra Chevrolet Service will not be in my future and I will be sharing my experience. I believe it was poor communication and a lack of integrity. It was a lot unprofessional service. More

My experience literally, from drop off to pick up was a big cluster. At drop off, someone greeted me, put a reader on my car and tossed it to the Service Advisor, Armand Planter. Then another person took m big cluster. At drop off, someone greeted me, put a reader on my car and tossed it to the Service Advisor, Armand Planter. Then another person took my car before, I had even spoke to the service adviser. While, at the Service Desk, the guy was on a call on speaker phone. Meanwhile, my car was already gone. The communication was a disaster, dealing with Armand. Once it was agreed upon, what we were doing to fixed the car, the young man, supposed to text me updates and that the car was finished etc….. at some point, he was texting the wrong phone number, even though, he started the text thread. ie. Don’t text in all caps, find out a customer’s preferred communication number and method, confirm that your “customer “ has received any information……ie…. With five desks so closed together, I wouldn’t use speaker phone and or play music at your desk. I wouldn’t leave five to six keys laying around unattended….. More

I was impressed with my salesman Joshua. Everyone went out of their way to insure I was happy. Everyone went out of their way to insure I was happy. More

Friendly service adviser Anna. Quick service, nice waiting room, nice dealership. First come first serve service is nice. Quick service, nice waiting room, nice dealership. First come first serve service is nice. More

very efficient and a good value. never have any issues with service , and courteous and prompt. highly recommend. never have any issues with service , and courteous and prompt. highly recommend. More

Friendly and respectful every area was very clean, wait time for service was excellent thanks time for service was excellent thanks More