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Serra Chevrolet Sterling Heights
Sterling Heights, MI
427 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 427 reviews
April 01, 2011
Overall it was a great experience. After 16 years as a Ford customer I switched to GM and so far I am very pleased with that decision. The entire group at Buff Whelan were fantastic to work with througho Ford customer I switched to GM and so far I am very pleased with that decision. The entire group at Buff Whelan were fantastic to work with throughout the whole process. Stephanie answered many of my questions through e-mail so that when I went to the dealer I had all the information that I needed. More
by domzalsk1
Employees Worked With
Stephanie Bowman;Tom Bechtell
March 31, 2011
sue chio was very friendly ( as were others on the showroom floor )informative and, above all, patient. we looked at half a dozen cruzes ( including the floor model )before sue suggested the vehicle showroom floor )informative and, above all, patient. we looked at half a dozen cruzes ( including the floor model )before sue suggested the vehicle that I am currently leasing. although it has only been a week, I can truly say that I love sue's choice. More
by charliecs
Employees Worked With
sue chio
March 29, 2011
Laura is great. We bought our first vehicle from her when she was affilicated with another dealership - that was over 10 years ago. When she moved to Buff Whelan, we followed. We travel from Southfiel when she was affilicated with another dealership - that was over 10 years ago. When she moved to Buff Whelan, we followed. We travel from Southfield/Farmington to buy our cars from Laura. I will continue to buy my vehicles from her as long as she's selling. More
by Janet M. Hunko
Employees Worked With
Laura Masserant
May 01, 2010
My sales person (Laura Massrant) went on vacation the day I took delivery on my new car knowing that I was taking delivery and did not communicate this to anyone in the dealership. I have e-mail confirmatin I took delivery on my new car knowing that I was taking delivery and did not communicate this to anyone in the dealership. I have e-mail confirmatin confirming this to the sales person and the GSM. The General Sales Manager also knew the time and date of my delivery on my car and was also on vacation. He also did not communicate my information to anyone else in the dealership. I left work early only to sit for more than an hour to wait for my paperwork to be complete. My new car was not prepped for new car delivery. I would not recommend this dealership. I brought my new car home, and had to clear it my self, the dealership stickers were still on the car. ( not the new car sticker) dealership stickers. I would not recommend this dealership, this was VERY POOR CUSTOMER SERVICE. More
by shamood
Employees Worked With
Laura Massrant - Bob GSM
July 09, 2009
What a great dealership. They had so many cars and trucks in stock it was hard to choose.Never have i ever had a better transaction. I will now travel out of my way to always go there.I walked out of Jay che in stock it was hard to choose.Never have i ever had a better transaction. I will now travel out of my way to always go there.I walked out of Jay chevrolet because they were so rude, even the owner was a jerk to me never again. i will always buy from the nicest dealer in michigan. buff whelan chevy in sterling heights. More
by camarobuyer
Employees Worked With
tom bechtell
July 25, 2008
I was treated with respect and was given a great price on my new tahoe. I appreciated the prompt service and would recommend Buff Whelan highly. When I started looking for the tahoe, I went to many different my new tahoe. I appreciated the prompt service and would recommend Buff Whelan highly. When I started looking for the tahoe, I went to many different dealers in the area and was unimpressed until I went to Buff Whelan. The sales staff was knowledgeable and nice (a nice change). I walked in and drove out in the same day. They changed my view of car dealers...I will be a customer for life. More
by kshizzle
Employees Worked With
Jeff Caul
August 03, 2004
Excellent! Very knowledgeable. They told me what to expect about my repair on my Blazer and it was exact. The estimate was exact too-within 1.08!!!<br><br>It runs great now!<br><br>Thanks!!! expect about my repair on my Blazer and it was exact. The estimate was exact too-within 1.08!!!<br><br>It runs great now!<br><br>Thanks!!! More
by tracypolo
Employees Worked With
Steve Woodward
