Serra Chevrolet Sterling Heights

When I came in for service, Tracy handled everything from start to finish. She answered all of my questions, took care of my rental, and made sure I was in and out pretty quick. When I came to pick up my c start to finish. She answered all of my questions, took care of my rental, and made sure I was in and out pretty quick. When I came to pick up my car, I had my hands full - 9 month old baby, car seat, purse, drink, and diaper bag. Everyone offered to help me carry things and I was done with the cashier in less than 2 minutes and my car was already waiting for me! I was expecting to spend a lot more time and money and was very pleasantly surprised! The service team did an amazing job handling my needs! More

We were greeted right away when we came in and were treated like family. We asked about an add in the paper and were shown it right away.Terry brought the car up right away and we were sitting in it in treated like family. We asked about an add in the paper and were shown it right away.Terry brought the car up right away and we were sitting in it in a matter of minutes.All the numbers added up to what we were looking for, so all was done in that short of time. There was a small scratch on the car when we came to pick it up and Terry took care of everything! All work was done with a great outcome. I will tell all our friends and family how great it was working with Buff Whelan. Thank you for a great car and a great experience! More

John Weber and Jason Crager are both very friendly, knowledgable and pleasant to deal with. If these trwo guys were to go to another dealership, I would follow them a long way. All of the people that knowledgable and pleasant to deal with. If these trwo guys were to go to another dealership, I would follow them a long way. All of the people that I have met in the sales showroom seem to be friendly and very nice. I think the books that describe the Tahoe are very lacking in both photos and information. More

My visit to your dealership was awsome. I expected the My visit to your dealership was awsome. I expected the run around as I had received from another dealership I visited first. Both Johns did a grea My visit to your dealership was awsome. I expected the run around as I had received from another dealership I visited first. Both Johns did a great job. I felt that I was the one in charge. They didnt make suggestions as to what I should get. They gave me the options and I made my choice. I was made to feel like a respected customer, not as if they were doing me a favor by selling me a car. And I ran across your dealership on the internet. I corresponded with John Trotto and his conversation online was the same in the showroom. I really appreciated the honesty and respect I got from him. You can bet in the future, I will come back to Buff Whelan and purchase another vehicle. And the brownie point was that you had a great selection for me to choose from. I didnt have to see if you could find it...you had it. My first and second choices. Thanks Buff Whelan and both John and John Trotto. More

Ed Daly is the BEST car salesman my family & I have ever dealt with. We followed him from Causley to Buff Whelan. I came in to lease a car & he was off so I had the pleasure of working with Kris Daly w ever dealt with. We followed him from Causley to Buff Whelan. I came in to lease a car & he was off so I had the pleasure of working with Kris Daly who is just as wonderful as Ed! He made trading my car in & leasing a new one hassle free. The service is amazing at Buff Whelan and I will refer everyone I know to them. More

Dan was a pleasure to work with. He went above and beyond all of my expectations. I will refer friends and family to Dan and Buff Whelan Chevrolet. My husband and I were purchasing a car for my moth beyond all of my expectations. I will refer friends and family to Dan and Buff Whelan Chevrolet. My husband and I were purchasing a car for my mother to drive. He made us feel So comfortable with the transaction. More

After our intro John T. immediately acknowleged being familiar with what I was looking for and even complemented me on my research. The time spent immediately afterwards was spent solely on searching th familiar with what I was looking for and even complemented me on my research. The time spent immediately afterwards was spent solely on searching the inventory for what I was looking for and not what was available. We selected two Cruze vehicles to look at and after showing me to the first vehicle he drove the 2nd vehicle over to the first so that I could compare side-by-side. When I asked questions I felt each and every answer was honest and sincere. While I have never met John before, in a very short time I felt I have known him for a while and could trust him on a fair and honest deal! This is the third new vehicle I have purchased at this dealership in as many decades! More

Overall it was a great experience. After 16 years as a Ford customer I switched to GM and so far I am very pleased with that decision. The entire group at Buff Whelan were fantastic to work with througho Ford customer I switched to GM and so far I am very pleased with that decision. The entire group at Buff Whelan were fantastic to work with throughout the whole process. Stephanie answered many of my questions through e-mail so that when I went to the dealer I had all the information that I needed. More

sue chio was very friendly ( as were others on the showroom floor )informative and, above all, patient. we looked at half a dozen cruzes ( including the floor model )before sue suggested the vehicle showroom floor )informative and, above all, patient. we looked at half a dozen cruzes ( including the floor model )before sue suggested the vehicle that I am currently leasing. although it has only been a week, I can truly say that I love sue's choice. More

Laura is great. We bought our first vehicle from her when she was affilicated with another dealership - that was over 10 years ago. When she moved to Buff Whelan, we followed. We travel from Southfiel when she was affilicated with another dealership - that was over 10 years ago. When she moved to Buff Whelan, we followed. We travel from Southfield/Farmington to buy our cars from Laura. I will continue to buy my vehicles from her as long as she's selling. More