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Serra Chevrolet Sterling Heights
Sterling Heights, MI
430 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 430 reviews
June 22, 2011
Enjoyed my experience with John. I'll definitely go back to see him when I'm in the market again. He has great attention to details & remembered the little things we talked about the day before the purchas to see him when I'm in the market again. He has great attention to details & remembered the little things we talked about the day before the purchase! More
by dpollack8
Employees Worked With
John Weber
June 21, 2011
My radio and clock quit working, also my gages were acting wild so I called Dan and he arranged with Jason to have me bring my car in the next morning. When the work was not completed by later afternoo acting wild so I called Dan and he arranged with Jason to have me bring my car in the next morning. When the work was not completed by later afternoon, Jason called me and told me to come back in and get a loaner for the weekend. Loved the Cruse. Work was completed on Monday and I returned the loaner and picket up my car. Everything was handled professionally. More
by joaneblake
Employees Worked With
Dan Stasinski and Jason Crager
June 21, 2011
Mike O. did a great job in explaining every detail of the car, and worked with us in obtaining a lease. He made the experience very enjoyable, and did a follow up the next day to see how we were enjoying the car, and worked with us in obtaining a lease. He made the experience very enjoyable, and did a follow up the next day to see how we were enjoying the car. Will definitely use him for our next lease. More
by mindtribe
Employees Worked With
Mike O.
June 20, 2011
Buff Whelen puts customer service in the forefront of all their interactions. I have without exception been pleased with their service quality and positive attitude. When I have an auto service need or que their interactions. I have without exception been pleased with their service quality and positive attitude. When I have an auto service need or question, Buff Whelen is the first to come to mind. More
by blegge
Employees Worked With
Jason Crager
June 15, 2011
They are very foul mouthed and do not adhere to the deals they tell you. They are nothing but liars and try to make you purchase items you donot want. I had leased a corvette and was going to buy a truck. they tell you. They are nothing but liars and try to make you purchase items you donot want. I had leased a corvette and was going to buy a truck. They lied about the price and added on an extended warranty $1800.00 and $300.00 for a bed liner. The interest rate was 2.9% as per my conversation with PNC Bank. Kris the salesman and the owner of the dealership tried to tell me that I had to take these added costs otherwise my interest rate would be 4.9%. I called the bank and inquired on the loan specifics. The bank said they do not require anything other than insurance. After confronting the owner and salesman Kris both on a conference call, the owner proceeded to lie and use four letter words when she spoke to me. I am thoroughly disgusted with the disrespect shown to me as a customer. GM will be hearing about this especially since my neighbor is a General Motors executive. More
by porscheturbo
Employees Worked With
Kris and the owner-Very rude and used foul language
June 13, 2011
Very Happy with the vehicle - Pete did a great job selling the car and Listening to what we needed. Great Experience throughout the entire process. selling the car and Listening to what we needed. Great Experience throughout the entire process. More
by lz8l4f
Employees Worked With
Pete
May 16, 2011
When I came in for service, Tracy handled everything from start to finish. She answered all of my questions, took care of my rental, and made sure I was in and out pretty quick. When I came to pick up my c start to finish. She answered all of my questions, took care of my rental, and made sure I was in and out pretty quick. When I came to pick up my car, I had my hands full - 9 month old baby, car seat, purse, drink, and diaper bag. Everyone offered to help me carry things and I was done with the cashier in less than 2 minutes and my car was already waiting for me! I was expecting to spend a lot more time and money and was very pleasantly surprised! The service team did an amazing job handling my needs! More
by nadinerouls
Employees Worked With
Tracy Plomski
April 18, 2011
We were greeted right away when we came in and were treated like family. We asked about an add in the paper and were shown it right away.Terry brought the car up right away and we were sitting in it in treated like family. We asked about an add in the paper and were shown it right away.Terry brought the car up right away and we were sitting in it in a matter of minutes.All the numbers added up to what we were looking for, so all was done in that short of time. There was a small scratch on the car when we came to pick it up and Terry took care of everything! All work was done with a great outcome. I will tell all our friends and family how great it was working with Buff Whelan. Thank you for a great car and a great experience! More
by roseyheart
Employees Worked With
Terry Tanton
April 15, 2011
John Weber and Jason Crager are both very friendly, knowledgable and pleasant to deal with. If these trwo guys were to go to another dealership, I would follow them a long way. All of the people that knowledgable and pleasant to deal with. If these trwo guys were to go to another dealership, I would follow them a long way. All of the people that I have met in the sales showroom seem to be friendly and very nice. I think the books that describe the Tahoe are very lacking in both photos and information. More
by jvanproeyen
Employees Worked With
John Weber
April 12, 2011
My visit to your dealership was awsome. I expected the My visit to your dealership was awsome. I expected the run around as I had received from another dealership I visited first. Both Johns did a grea My visit to your dealership was awsome. I expected the run around as I had received from another dealership I visited first. Both Johns did a great job. I felt that I was the one in charge. They didnt make suggestions as to what I should get. They gave me the options and I made my choice. I was made to feel like a respected customer, not as if they were doing me a favor by selling me a car. And I ran across your dealership on the internet. I corresponded with John Trotto and his conversation online was the same in the showroom. I really appreciated the honesty and respect I got from him. You can bet in the future, I will come back to Buff Whelan and purchase another vehicle. And the brownie point was that you had a great selection for me to choose from. I didnt have to see if you could find it...you had it. My first and second choices. Thanks Buff Whelan and both John and John Trotto. More
by loctwist
Employees Worked With
John and John Trotto
