Serra Chevrolet Sterling Heights

I think that the dealership experience was "Great" overall, because I have been thru the process 3 times prior, and I felt the most 'at ease' this time. Since I was purchasing a car due to an "Great" overall, because I have been thru the process 3 times prior, and I felt the most 'at ease' this time. Since I was purchasing a car due to an accident that 'totaled' my previous, well-liked car, the timing for having a new payment was not really expected, and Sue was very helpful in finding a way to make it manageable. Likewise, she did not try to talk me into any particular model; rather, she spent time listening to what my needs and wishes were in a being a driver, and was glad when I did find a car I could like driving. In the 3 weeks of ownership now, I am pleased to report that the mileage on the CRUZE is MOST WONDERFUL--and this is a major improvement over my once-favored Saturn Aura. I trust this answers your question adequately. Kathi More

Pete Stanzak was very personable and helpful to myself and my wife. All of our questions were answered and we were not rushed in our time with Pete. We would very much recommend Pete and Buff Whelan to fr and my wife. All of our questions were answered and we were not rushed in our time with Pete. We would very much recommend Pete and Buff Whelan to friends interested in purchasing a new vehicle. More

We have worked with Pete since he came to the dealership. Before him we dealt with Chip Jenkins. Both individuals have always treated us with respect and honesty. Something most people do not experience at a Before him we dealt with Chip Jenkins. Both individuals have always treated us with respect and honesty. Something most people do not experience at a car dealership. As a former GM employee I have sent a great number of folks to Buff Whelan and they have always been pleased with the experience. This last trip not only did I buy the car of my dreams but my daughter Stacey purchased a Cruze and my son Matt bought a Silverado, all in the same day. we spent quite a bit of time at your store and had a great time talking to the many people we saw. More

Pete was concerned to understand what I wanted / needed in a new vehicle. He the explained options to me that could meet my needs. It was then just a case of physically looking at, and test driving to ma in a new vehicle. He the explained options to me that could meet my needs. It was then just a case of physically looking at, and test driving to make a final decision. More

I had originally went into Buff Whelan to see what the value of my trade in was and to see if I could get approved for a lease on a new 2012 Malibu. I was immediatley greeted by Jeff Caul. Who was very value of my trade in was and to see if I could get approved for a lease on a new 2012 Malibu. I was immediatley greeted by Jeff Caul. Who was very polite and professional. He had my car evaluated and I was very, very happy with my trade in value. He gave me all the information I needed to take home and review with no pressure. Once I was ready to make my decision and he ran my credit it did not come back as good as expected, but Jeff made it work to keep my payment and downpayment in the range I needed. He was also able to get me the extra's I wanted on my car including an additional warranty and some extra features on the car. I signed for my new car within a week of my original visit. My overall experience was very plesant. Not only was my salesman great, but everyone there was so friendly even when I was waiting I had great talks with the other people there. I really appreciate the service I was given and would recommend this dealer to others. More

Received great service, the employee I work with took his time to look for the vehicle that met my requirements, I would recommend this dealership to other individuals because of their employees and the have time to look for the vehicle that met my requirements, I would recommend this dealership to other individuals because of their employees and the have many choices of vehicles to choose from. More

My sales rep made my new lease and return of my prior lease a smooth transaction. I was able to drive model cars of interest that helped my decision. My rep was professional in every way. This was my thi lease a smooth transaction. I was able to drive model cars of interest that helped my decision. My rep was professional in every way. This was my third lease through her. Plus a fine dealership to service my cars. More

Jeff was a very knowledgeable and no nonsense kind of guy. Also very personable and helpful with showing me the features of the new Camaro. guy. Also very personable and helpful with showing me the features of the new Camaro. More

I was very satisfied with the sales person because he was answering to all my questions, explained me everything about the car, price, and warranty. It was my first experience with Buff Whelan Chevrolet. Eve answering to all my questions, explained me everything about the car, price, and warranty. It was my first experience with Buff Whelan Chevrolet. Everyone was very friendly and I would recommend this dealer to anyone. I'm so far very satisfied with my new Chevy Cruze. More

I had a very pleasant experience at Buff Whelan Chevrolet. Everyone was very friendly and polite. Even though they were under construction, the dealership was very orderly and clean. Chevrolet. Everyone was very friendly and polite. Even though they were under construction, the dealership was very orderly and clean. More