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Serra Chevrolet Sterling Heights
Sterling Heights, MI
435 Reviews
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Showing 435 reviews
August 15, 2012
My regular Dealership was having trouble getting my new car over to their dealership lot, and I needed my car urgently. I researched the invitory of several Dealerships (3) close by me to see if they had car over to their dealership lot, and I needed my car urgently. I researched the invitory of several Dealerships (3) close by me to see if they had the make and model that I needed, and Buff Whelan had two on their lot, so I went there to get that car from them, because I could not wait. I was led to 'salesman' Chuck Culyba, and showed him the three written out-the-door pricing quotes I received from the three different dealerships- every one of them were alike as far as the price, they only differed by about a hundred dollars, either up or down. My first priority was getting my car; I had no problem paying a little more just to take ownership right away. However, Chuck's quote was $768 OVER the highest quote I received. I called my regular preferred Dealership and asked my salesman what it was that Buff Whalen was missing- maybe one of the discounts, for example. He replied and said,"I don't know- you are eligible for all the discounts- all I did was crunch the numbers, and anyone can do that!" So when Chuck Culyba came back to the desk, I went through all of the discounts with him, one by one, and they did add up just as my preferred Dealership's had, so that wasn't it- Buff Whelan was simply pricing his cars higher to begin with- much higher than the MSRP. Chuck Culyba showed his manager the three quotes I had gotten from the other dealers, and basically said, "I gave you OUR price; take it or leave it". At this point, I gathered my things and proceeded to walk out the door, but I passed the manager's office on the way out, and decided to ask him myself, Tom Bechtell, the manager, told me that my preferred Dealership was lying- he went on to say that the reason my Dealership hadn't gotten my vehicle was because they realized he quoted it too low, and was 'stringing me along' so I would go somewhere else eventually and they would get out of honoring his quote! He then made a phone call, with me sitting there, to the supposed District Head Manager to ask if my dealership had even requested my car to be sent there, and he said, "Yeah. I didn't think so." He also told this District Head Manager what the name of the Dealership was, and check them out for pricing mistakes!!! I butted in and said I had two more quotes from different Dealerships that were almost identical to my Dealer's price, and he bad mouthed all of them!! I didn't know what to think or what to believe- so I said I would pay their higher price, just to get it over with. I sat down again with Chuck Culyba to complete the deal. We started going through the papers, and we were right in the middle of it, but I had a very bad feeling about Buff Whelan- so much so, that I told Chuck Culyba I couldn't do business with Buff Whelan period. Something just stunk about the whole thing. I walked out of there and the next day, I went to another Dealership that had the vehicle that I wanted on the lot. They even gave me a better deal than my preferred Dealership, not that it mattered anymore- I just wanted my car!! My advice would be to stay as far away from Buff Whalen as you can- they are sharks. These guys are the sleaziest bunch I have ever come across in my 30 years of buying and owning cars. I felt dirty just talking to them. I hope this helps someone! More
by Amy Bedow
Employees Worked With
Chuck Culyba, Tom Bechtell
August 09, 2012
I would tell everyone about this dealership. I have already told people this week. Michelle is a go getter on the customers behalf.When you walk out the door she's done her job extremely well.High leve already told people this week. Michelle is a go getter on the customers behalf.When you walk out the door she's done her job extremely well.High level customer service in every area and she will meet all your needs.The dealership was clean, beautiful,showroom was great.Buff Whelan stands above the crowd for a reason.Michelle is one of the reasons why. 5 stars. More
by tapestry21
Employees Worked With
Michelle David, Michelle David
August 08, 2012
Michelle David was outstanding to work with during the purchase of my new lease. My family was in desperate need of a second vehicle, and she cared about my needs as if they were her own, which allowed fo purchase of my new lease. My family was in desperate need of a second vehicle, and she cared about my needs as if they were her own, which allowed for any easy sale. Michelle knows: Empathy and 5 Star Customer Service goes hand-in-hand. Thank You! :) More
by zlittle
Employees Worked With
Marty Kavanagh, Michelle David
August 08, 2012
Tracy was great. I was amazed on how fast I was in and out of there. I will be back. The cashiers were very friendly and the guy that greeted me when I pulled into the bay was very friendly also. out of there. I will be back. The cashiers were very friendly and the guy that greeted me when I pulled into the bay was very friendly also. More
by snyders33010
August 08, 2012
Michelle was great. I never felt like I was dealing with a "cheesy car salesperson" trying to con me into a car or price. She was understanding,, and seemed to be very upfront and honest. a "cheesy car salesperson" trying to con me into a car or price. She was understanding,, and seemed to be very upfront and honest. More
by Cllbrown
Employees Worked With
Michelle David
August 03, 2012
Working with Michelle was awesome very friendly and pleasant this is why is gave 5 stars she was very informative and answered all my questions felt very comfortable with Michelle I will recommend Her pleasant this is why is gave 5 stars she was very informative and answered all my questions felt very comfortable with Michelle I will recommend Her very highly Thank You for making my car shopping a pleasant experience Darrin Tikkanen More
by teamtikkanen
Employees Worked With
Michelle David
May 29, 2012
I recommend this dealership and rated them with all fives because they made my first time purchasing a easy and exciting experience. They did not make me feel stupid for asking a million questions as a firs because they made my first time purchasing a easy and exciting experience. They did not make me feel stupid for asking a million questions as a first time buyer!! Thank you! More
by Stin287
Employees Worked With
John Trotto
May 27, 2012
Hello My review will be about 3 serviced vehicles(2 Hello My review will be about 3 serviced vehicles(2 SATURN SKYS and 1 CHEVY COBALT) over a few sevice dates. Laura is my main service rep. She hel Hello My review will be about 3 serviced vehicles(2 SATURN SKYS and 1 CHEVY COBALT) over a few sevice dates. Laura is my main service rep. She helps me alot with keeping track of the service needs by having a great attitude and friendly personality. I cant thank her enough(im a handful at times! LOL). When shes busy with other tasks or has a day off Lena and Denise have done a great job of filling in. This is value added since they are also skilled and friendly. THANK YOU LADIES! More
by stalinski
Employees Worked With
Laura Noriega, Denise Leszczynski
May 26, 2012
Shopping for a new car at Buff Whalen was a great experiance, Pete was kind, infromative and courtious. We love our new Traverse, Thanks Buff Whalen! experiance, Pete was kind, infromative and courtious. We love our new Traverse, Thanks Buff Whalen! More
by jamesbarner
Employees Worked With
Pete Stanczak
May 18, 2012
I chose 5's for all fields because I have been pleased beyond expectation with every visit to Buff Whelan. The atmosphere is extremely friendly and non pressuring. Sue, Alice and Tom have gone well beyond beyond expectation with every visit to Buff Whelan. The atmosphere is extremely friendly and non pressuring. Sue, Alice and Tom have gone well beyond the extra mile to make sure that my wife and I were completely satisfied with our purchases as well as our service visits. I recomend Sue and Buff Whelan to everyone i know. More
by awoodruff
Employees Worked With
Sue Chio, Tom Bechtell, Alice Fisher
