Serra Chevrolet Sterling Heights

My wife was nervous about leasing a new vehicle but Michelle was very easy to work with. She was very patient while my wife went back and fourth on what she wanted. Eventually once my wife decided what Michelle was very easy to work with. She was very patient while my wife went back and fourth on what she wanted. Eventually once my wife decided what she want she got us a great price that made both of us very happy. Thank you for your hard work Michelle! More

I had a very pleasant shopping and purchasing experience with Michelle David at Buff Whelan Chevrolet. I browsed cars on the internet, and then emailed in reply to an ad that Buff Whelan had on a car that I with Michelle David at Buff Whelan Chevrolet. I browsed cars on the internet, and then emailed in reply to an ad that Buff Whelan had on a car that I was interested in. Even though it was late at night, Michelle emailed me right back and we set up a test drive for the next day. The day after that, I bough the car. Thanks also to Jack Bos, the general manager, for making a friendly and pleasant experience out of signing all the obligatory paperwork. Thanks also to Steve Woodward in Service. The day after purchasing the car, I brought it into the service garage to buy another spare key fob and have it programmed. Very friendly and respectful service. I really appreciate that Buff Whelan caters to the internet shopper like me. Everything they said about the car on the internet was true in person. More

This was our first time shopping online for a Car, and I have to say I was a little apprehensive about driving 80 mile to look at a used Car. When we arrived at Buff Whelan Chevy. We were greeted with a ve have to say I was a little apprehensive about driving 80 mile to look at a used Car. When we arrived at Buff Whelan Chevy. We were greeted with a very helpful staff. Perry let us look the car over and test drive it. We really loved the car and Perry worked very hard to help us drive it home that day. I would recommend this dealership. Great staff, good pricing, and a very nice used car! More

Dropping off your vehicle for service can be a very frustrating experience. However, Laura has made this overall experience for me a good one. She delivers excellent customer service every time and is frustrating experience. However, Laura has made this overall experience for me a good one. She delivers excellent customer service every time and is friendly from start to finish. When I need something from my dealership I call and ask to speak directly to Laura Noriega. Thanks Buff Whelan Chevrolet! More

The sales rep (Debbie Shufelt) was very helpful and took the time to go over with me what I was looking for in the vehicle as well as the price range I wanted to pay. Debbie made the process of buying a veh the time to go over with me what I was looking for in the vehicle as well as the price range I wanted to pay. Debbie made the process of buying a vehicle a pleasant experience. Other staff members were very helpful in offering something to drink during a small wait to pick up the vehicle. Great place to buy a vehicle! More

Michelle was awesome! She made us feel welcome. Wife had a hard time trading truck, however, Michelle was Compassionate to the situation and helped make the Experience an enjoyable one. a hard time trading truck, however, Michelle was Compassionate to the situation and helped make the Experience an enjoyable one. More

Steve is a wonderfully, friendly person. Very attentive of your service needs and is able to get you taken care of very fast. Communication is key when having a vehicle serviced, and he executed that perf of your service needs and is able to get you taken care of very fast. Communication is key when having a vehicle serviced, and he executed that perfectly. I would highly recommend Steve when taking your car in for service at Buff Whelan Chevrolet. More

Rob was amazing. He was helpful, honest and friendly. Great car, great price, no hassles. I would recommend him to anyone looking for a new Chevy. Easiest car purchase ever! Great car, great price, no hassles. I would recommend him to anyone looking for a new Chevy. Easiest car purchase ever! More

Michelle David is a rockstar and customer service guru, she helped me identify the right vehicle for an early birthday present for my wife. After one day of working closely together we had our vehicle in p she helped me identify the right vehicle for an early birthday present for my wife. After one day of working closely together we had our vehicle in process. She made my experience amazing and found a BIG red bow to loan to me to put on the hood of my wife's new Corvette Grand Sport Coupe. When my wife got home from work, opened the garage door there was her new car. Thank you Michelle and the team at Buff Whelan Chevrolet for being amazing and helping me make this a special moment. More

I had an unfortunate experience with my 2011 Camaro convertible (purchased at a different dealership in 2011). After asking for help from the selling dealership and Chevrolet, themselves, it escalated convertible (purchased at a different dealership in 2011). After asking for help from the selling dealership and Chevrolet, themselves, it escalated to calling the BBB, after 2 years of grief. Jack (General Manager) called me out of the blue, on his own accord, and offered to help. Problem solved in 2 days. Even with me being a pain in the arse (because I wanted a black on black manual like my 2011), they had me in one, in a week. Honestly, I was speechless. I've never had that kind of service from a dealership. Paperwork was ready when I showed up. I signed off on the 2011 and drove off in the new 2013 in about 30 minutes. It would've only been 15 minutes, but the sales person, Rob Sielaff, was a nice guy and we chatted a bit. He called a couple days later to make sure I was happy with my new car. They also have a new service manager, Don. Good move and they made a great choice. Every time I've been there, he has been with customers and/or talking to the service advisors -- not hiding back in the garage. If you ever have a problem, don't be afraid to tell them about it (politely). They WILL help and make things right. I know it's a rarity these days, with customer service from any business, but these guys really do care about their customers. Top notch. More