Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Chevrolet Sterling Heights
Sterling Heights, MI
422 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 422 reviews
November 27, 2012
This was my first time leasing a vehicle from this dealership, and it has been the best in all my leasing experience. Michelle was friendly and eager to gain my business. She did everything in her pow dealership, and it has been the best in all my leasing experience. Michelle was friendly and eager to gain my business. She did everything in her power to meet my lease price, and I left as a very happy customer. I look forward to working with Michelle again in the future. More
by Monikac2
Employees Worked With
Michelle David
November 27, 2012
Michelle was very helpful in getting us into new Luminar,she was very professinal and courtes. She went out of her way to help us.Lawrence Laconis. Luminar,she was very professinal and courtes. She went out of her way to help us.Lawrence Laconis. More
by lawrence.laconis.1
Employees Worked With
Michelle David
November 21, 2012
I had the best experience buying a used car from Buff Whelan. Perry and John were most helpful and explained everything to me. I felt right at home. They worked with me to get me into the right fit for m Whelan. Perry and John were most helpful and explained everything to me. I felt right at home. They worked with me to get me into the right fit for me. HIGHLY RECOMMENDED. Thanks guys! More
by KYRSTIN
Employees Worked With
Perry Kedrow, John Pagel
November 18, 2012
great dealing with Michelle, and Marty. would highy recomend. no pressure. Michelle worked to get the best deal. Made the leasing experience not so stressful. recomend. no pressure. Michelle worked to get the best deal. Made the leasing experience not so stressful. More
by pgsmol
Employees Worked With
Marty Kavanagh, Michelle David
November 03, 2012
Michelle David was great and she went out of her way to help me. I am on a fixed income and she did everything she could do to help me in a very short time she found a great deal for me. i went to 3 dealer help me. I am on a fixed income and she did everything she could do to help me in a very short time she found a great deal for me. i went to 3 dealers before Buff Whelan chevy. Well i will tell you that from now on as long as Michelle David is at Buff Whelan thats my dealer Mark Bankowski More
by Mark Bankowski
Employees Worked With
Michelle David, Michelle David
October 18, 2012
Michelle David was amazing to work with. She got us a great lease on a new Volt. She was fast and efficient and she delivered what she promised on time. She also got us a very good deal on our trade in great lease on a new Volt. She was fast and efficient and she delivered what she promised on time. She also got us a very good deal on our trade in, no hassles or surprises. More
by Vcaravias
Employees Worked With
Michelle David
September 20, 2012
This is the second time we have visited Buff Whelan Chevrolet because they have the best sales team in the Detroit area! The sales people are friendly and not pushy!! They have a very clean showroom, a Chevrolet because they have the best sales team in the Detroit area! The sales people are friendly and not pushy!! They have a very clean showroom, and a wide variety of vehicles. Working with Michelle David was a pleasure as she is a professional first and foremost, but also gives your shopping experience a personal touch. You feel that she cares, not only that you are buying/leasing a vehicle, but that she genuinely wants you to be happy with your purchase. She goes the extra mile to put a smile on your face! :-) I highly recommend Buff Whelan and Michelle David, choices you will not regret! More
by brendasue
Employees Worked With
Michelle David, Michelle David
August 15, 2012
My regular Dealership was having trouble getting my new car over to their dealership lot, and I needed my car urgently. I researched the invitory of several Dealerships (3) close by me to see if they had car over to their dealership lot, and I needed my car urgently. I researched the invitory of several Dealerships (3) close by me to see if they had the make and model that I needed, and Buff Whelan had two on their lot, so I went there to get that car from them, because I could not wait. I was led to 'salesman' Chuck Culyba, and showed him the three written out-the-door pricing quotes I received from the three different dealerships- every one of them were alike as far as the price, they only differed by about a hundred dollars, either up or down. My first priority was getting my car; I had no problem paying a little more just to take ownership right away. However, Chuck's quote was $768 OVER the highest quote I received. I called my regular preferred Dealership and asked my salesman what it was that Buff Whalen was missing- maybe one of the discounts, for example. He replied and said,"I don't know- you are eligible for all the discounts- all I did was crunch the numbers, and anyone can do that!" So when Chuck Culyba came back to the desk, I went through all of the discounts with him, one by one, and they did add up just as my preferred Dealership's had, so that wasn't it- Buff Whelan was simply pricing his cars higher to begin with- much higher than the MSRP. Chuck Culyba showed his manager the three quotes I had gotten from the other dealers, and basically said, "I gave you OUR price; take it or leave it". At this point, I gathered my things and proceeded to walk out the door, but I passed the manager's office on the way out, and decided to ask him myself, Tom Bechtell, the manager, told me that my preferred Dealership was lying- he went on to say that the reason my Dealership hadn't gotten my vehicle was because they realized he quoted it too low, and was 'stringing me along' so I would go somewhere else eventually and they would get out of honoring his quote! He then made a phone call, with me sitting there, to the supposed District Head Manager to ask if my dealership had even requested my car to be sent there, and he said, "Yeah. I didn't think so." He also told this District Head Manager what the name of the Dealership was, and check them out for pricing mistakes!!! I butted in and said I had two more quotes from different Dealerships that were almost identical to my Dealer's price, and he bad mouthed all of them!! I didn't know what to think or what to believe- so I said I would pay their higher price, just to get it over with. I sat down again with Chuck Culyba to complete the deal. We started going through the papers, and we were right in the middle of it, but I had a very bad feeling about Buff Whelan- so much so, that I told Chuck Culyba I couldn't do business with Buff Whelan period. Something just stunk about the whole thing. I walked out of there and the next day, I went to another Dealership that had the vehicle that I wanted on the lot. They even gave me a better deal than my preferred Dealership, not that it mattered anymore- I just wanted my car!! My advice would be to stay as far away from Buff Whalen as you can- they are sharks. These guys are the sleaziest bunch I have ever come across in my 30 years of buying and owning cars. I felt dirty just talking to them. I hope this helps someone! More
by Amy Bedow
Employees Worked With
Chuck Culyba, Tom Bechtell
August 09, 2012
I would tell everyone about this dealership. I have already told people this week. Michelle is a go getter on the customers behalf.When you walk out the door she's done her job extremely well.High leve already told people this week. Michelle is a go getter on the customers behalf.When you walk out the door she's done her job extremely well.High level customer service in every area and she will meet all your needs.The dealership was clean, beautiful,showroom was great.Buff Whelan stands above the crowd for a reason.Michelle is one of the reasons why. 5 stars. More
by tapestry21
Employees Worked With
Michelle David, Michelle David
August 08, 2012
Michelle David was outstanding to work with during the purchase of my new lease. My family was in desperate need of a second vehicle, and she cared about my needs as if they were her own, which allowed fo purchase of my new lease. My family was in desperate need of a second vehicle, and she cared about my needs as if they were her own, which allowed for any easy sale. Michelle knows: Empathy and 5 Star Customer Service goes hand-in-hand. Thank You! :) More
by zlittle
Employees Worked With
Marty Kavanagh, Michelle David
