Serra Chevrolet Sterling Heights

Excellent Service My service guy (Jason Crager) takes customer service to a new level. Jason works extremely hard, his communication is excellent and he always gives m My service guy (Jason Crager) takes customer service to a new level. Jason works extremely hard, his communication is excellent and he always gives me complete confidence that any issues with my Chevy will be taken care of promptly & correctly. More

" Great Salesman " Jeff Caul was able to get me out of my Jeep Cherakee Latitude lease early. He also saved me 44 dollars a month while leasing a 2017 Equinox LT AWD. Lo Jeff Caul was able to get me out of my Jeep Cherakee Latitude lease early. He also saved me 44 dollars a month while leasing a 2017 Equinox LT AWD. Looking for a Chevrolet, see Jeff? He'll give you great service , especially when clarifying complicated lease agreement paperwork!!! More

Buff is the best Jeff was very helpful and found us the vehicle we desired! Overall great!! I would recommend to go see Jeff Caul. Great patient and knowledgeable. Th Jeff was very helpful and found us the vehicle we desired! Overall great!! I would recommend to go see Jeff Caul. Great patient and knowledgeable. They are the best. More

Friendly, Professional Service. Great great service! I applaud the staff for a very job well done! Everyone is always so polite and courteous, from the service department crew, sales Great great service! I applaud the staff for a very job well done! Everyone is always so polite and courteous, from the service department crew, sales staff and managers. No matter how busy the departments are, someone will acknowledge you are there. More

Amazing customer service. Andrea Dean is a Superstar! I have leased two vehicles with the exceptional assistance of Andrea Dean. She listens and help you select the right vehicle for your requirements. I have leased two vehicles with the exceptional assistance of Andrea Dean. She listens and help you select the right vehicle for your requirements. I had done a lot of research on the Colorado and was downsizing from my Silverado to lower my payment. She listened to my needs and was able to get me into another Silverado LTZ with the 6.2 Liter engine well within my budget. All this happened in one evening after work and I was able to drive away in the new truck before they closed. There was no question when my wife was looking for an new vehicle we went back to Buff Whelan to speak with Andrea about our options. Again Andrea was able to get us into a new vehicle with an exceptional price and met all of my wife's desires in features in her new car. All done in a few hours, from evaluating the trade-in to driving away in the new vehicle. I highly recommend Andrea Dean if you are looking for a new car. She is an amazing sales associate who truly cares about helping you find the vehicle which is right for you. More

Buff Whelan Knows Customer Service When you can walk into a car dealership and have a salesperson like John Trotto know what you want, that is customer service. I always find the car b When you can walk into a car dealership and have a salesperson like John Trotto know what you want, that is customer service. I always find the car buying experience fun and pain-free at Buff Whelan Chevrolet. John can multitask like nobody else and get you into your new car FAST. Thank you, John Trotto and everyone at Buff Whelan for making me feel like a valued customer, and not just another number. -Chris Frezza More

Fast Transmission Repair No matter how busy they are, the Buff Whelan staff is always courteous & very professional. Patrick T. Made sure I had a loaner so that I could go on No matter how busy they are, the Buff Whelan staff is always courteous & very professional. Patrick T. Made sure I had a loaner so that I could go on vacation & still have my transmission fixed. I am grateful to GM for the recall & free transmission service on an eight year old GM Certified Saturn Vue. More

Great Service Department Patrick was very helpful in getting me into the dealer to have my airbag recall taken care of. He lined me up with a car to use while my vehicle was i Patrick was very helpful in getting me into the dealer to have my airbag recall taken care of. He lined me up with a car to use while my vehicle was in service. I know Patrick thru Boy Scouts. He encouraged me to come in to have the work done. That speaks volumes that he would spend time, during a non-work event, to encourage me to bring my car in to Buff Whelan. More

AMAZING customer satisfaction. I am a VERY hard person to make completely happy. Andrea Dean went above and beyond finding the truck I wanted, and within my budget. This truck purc I am a VERY hard person to make completely happy. Andrea Dean went above and beyond finding the truck I wanted, and within my budget. This truck purchase was the most seamless deals I have ever made. From looking, to signing, she was 110% on point. Good customer service these days is hard to come by, and I wish everyone had the same attitude as Andrea Dean does with her job! I have already recommended 3 people to come in and talk with Andrea, and will continue to do so. I will buy all my vehicles from Andrea and Buff Whelan. Thank you VERY MUCH! -Dave Vincent More

So much better than I expected!! I am so happy with Buff Whelan Chevrolet, Rob Scilaf and Tom Bechtell. What they did for me was above and beyond what any car dealer has ever done for I am so happy with Buff Whelan Chevrolet, Rob Scilaf and Tom Bechtell. What they did for me was above and beyond what any car dealer has ever done for me and my family. They shopped my financing and found me better terms than my own credit union. I was over my mileage with 5 months left on my lease. It was my own dumb fault- because I buried my head in the sand instead of calling them sooner. I really didn't think anyone could help me. But they did. I purchased my car instead of a lease- Which I wanted- and my payment went DOWN!!! This is my second car through Buff Whelan. I've already referred my Dad to you, and he already bought an Impala. My dad has purchased only Chrysler for the last 35 years, and he came to you because of my experience but he'll keep coming back because of the great service he received from Rob and the great deal he received from Buff Whelan. Before our friend (who works for GM) referred us to Buff Whelan, we had purchased 6 cars from a different GM dealer. I think they got so used to us coming to them, they stopped acting like we mattered when we went there. Tom Bechtell clearly cared about us. I know that I can go back there anytime I need anything for my car and he or Rob will step up to help. Great service is so rare these days. We're kind of conditioned not to receive it. So when we do receive it, it shines like a beacon. Well done, Buff Whelan. Well done Chevy. You'll be receiving my referrals, my business and my loyalty well into the future! More