Serra Chevrolet Sterling Heights

Great Service Department Patrick was very helpful in getting me into the dealer to have my airbag recall taken care of. He lined me up with a car to use while my vehicle was i Patrick was very helpful in getting me into the dealer to have my airbag recall taken care of. He lined me up with a car to use while my vehicle was in service. I know Patrick thru Boy Scouts. He encouraged me to come in to have the work done. That speaks volumes that he would spend time, during a non-work event, to encourage me to bring my car in to Buff Whelan. More

AMAZING customer satisfaction. I am a VERY hard person to make completely happy. Andrea Dean went above and beyond finding the truck I wanted, and within my budget. This truck purc I am a VERY hard person to make completely happy. Andrea Dean went above and beyond finding the truck I wanted, and within my budget. This truck purchase was the most seamless deals I have ever made. From looking, to signing, she was 110% on point. Good customer service these days is hard to come by, and I wish everyone had the same attitude as Andrea Dean does with her job! I have already recommended 3 people to come in and talk with Andrea, and will continue to do so. I will buy all my vehicles from Andrea and Buff Whelan. Thank you VERY MUCH! -Dave Vincent More

So much better than I expected!! I am so happy with Buff Whelan Chevrolet, Rob Scilaf and Tom Bechtell. What they did for me was above and beyond what any car dealer has ever done for I am so happy with Buff Whelan Chevrolet, Rob Scilaf and Tom Bechtell. What they did for me was above and beyond what any car dealer has ever done for me and my family. They shopped my financing and found me better terms than my own credit union. I was over my mileage with 5 months left on my lease. It was my own dumb fault- because I buried my head in the sand instead of calling them sooner. I really didn't think anyone could help me. But they did. I purchased my car instead of a lease- Which I wanted- and my payment went DOWN!!! This is my second car through Buff Whelan. I've already referred my Dad to you, and he already bought an Impala. My dad has purchased only Chrysler for the last 35 years, and he came to you because of my experience but he'll keep coming back because of the great service he received from Rob and the great deal he received from Buff Whelan. Before our friend (who works for GM) referred us to Buff Whelan, we had purchased 6 cars from a different GM dealer. I think they got so used to us coming to them, they stopped acting like we mattered when we went there. Tom Bechtell clearly cared about us. I know that I can go back there anytime I need anything for my car and he or Rob will step up to help. Great service is so rare these days. We're kind of conditioned not to receive it. So when we do receive it, it shines like a beacon. Well done, Buff Whelan. Well done Chevy. You'll be receiving my referrals, my business and my loyalty well into the future! More

Highly recommended I worked with Andrea D. to finance a new car. I was nervous and had dealt with lots of shady salespeople at other places when I found Andrea. She was I worked with Andrea D. to finance a new car. I was nervous and had dealt with lots of shady salespeople at other places when I found Andrea. She was awesome & I got my new car the same day. I love it. Andrea was great to work with and I would recommend going here. I also worked with Alice Fisher and she was wonderful to me. She made me feel comfortable & was so friendly and nice! Thank you! More

Kris Daly did a great job with my first lease. He found the equinox I wanted at a great price. When it was time to turn it in he took care of everything and made it real easy with my first lease. He found the equinox I wanted at a great price. When it was time to turn it in he took care of everything and made it real easy and explained everything to me and my wife. I told him what I wanted and he found it and gave it to me at the same price as my old lease payment. I was in and out driving my new one home in less than 2 hours. He is a man of his word and helps you with anything even after the sale. We highly recommend him. More

Time to turn in your lease car? After several years of great driving in our Chevy Volt, the lease was ending and it was time to turn it in. (We had made separate arrangements for our After several years of great driving in our Chevy Volt, the lease was ending and it was time to turn it in. (We had made separate arrangements for our next set of wheels.) Eric Schoenherr is in charge of lease returns at Buff Whelan, and he was a pro throughout. He spelled out exactly what we needed to do and when, made sure we had a service appointment with Andy Schocke to get the wheel locks taken off and returned to us, and kept the paperwork simple and straightforward. No surprises -- which is what we wanted. More

Excellent service and sales! The dealership as a whole exceeded my expectations formed from reading online reviews. My sales person Andrea D is very knowledgeable, patient, and as The dealership as a whole exceeded my expectations formed from reading online reviews. My sales person Andrea D is very knowledgeable, patient, and assertive. The finance process was simple and efficient with detailed explanations for every step taken. Highly recommend Buff Whelan! More

Excellent to deal with My sales agent Mrs. David was great. Smooth transition especially on such a short time constrant I had to change vehicles. They beat several other d My sales agent Mrs. David was great. Smooth transition especially on such a short time constrant I had to change vehicles. They beat several other dealerships on the lease pricing also. More

Excellent Service My service professional Jason Crager to the young lady that checked in my vehicle, to the rental office were very professional and courteous. Made my My service professional Jason Crager to the young lady that checked in my vehicle, to the rental office were very professional and courteous. Made my experience so great, I couldnt ask for anything more. Great job!!! More

My first new car I went to Buff Whelan after being referred by a coworker to see Jacob. I was in a bad situation having just totaled my car and not having gap insuranc I went to Buff Whelan after being referred by a coworker to see Jacob. I was in a bad situation having just totaled my car and not having gap insurance. I needed a car bad but was skeptical about leasing. Jacob took the time to explain the whole process and how gap was included. He put my mind at ease making it an easy decision. He was very knowledgeable with the product and found the exact vehicle I wanted although it was my second choice in color. I will definitely be back to see him in 22 months to get into a truck! More