Serra Chevrolet Sterling Heights

Exceeded expectations, fantastic customer service Rob Sielaff met and exceeded my expectations for this purchase because I had such a terrible experience at Moran Chevrolet 2 days prior, where I was s Rob Sielaff met and exceeded my expectations for this purchase because I had such a terrible experience at Moran Chevrolet 2 days prior, where I was supposed to drive home with my new Traverse but upon arriving there, the salesperson changed the price after running my credit and after I sent insurance over. I was very, very upset, and let Melissa know when I initially called the dealership to inquire about a Traverse. I didn't catch Melissa's last name, but want to express my appreciation for her as well as for Rob. I felt that it was excellent customer service that Melissa took my initial phone call and researched available Traverse models for me. Within 20 minutes of my first phone call, Melissa had suggested a Silver Traverse (I initially wanted Pearl, but wanted to stick to a budget), which ended up being under my budget without sacrificing any of the features I wanted. She set up an appointment for me to come in to test drive the Traverse the next day after work, and I was so impressed that it was right out front waiting for me, nice and warm (on a very cold December day). Rob and Melissa kept their word that the price did not change once everything was done, and that meant a lot to me. When I picked up my new Traverse, I had my toddler with me, who was thirsty, and Rob even got a drink for her from the company holiday party supply. Melissa and Rob helped make sure the car seat was properly secured. I have already told all of my family and friends about the experience, and have passed Rob's card to my co-worker. I will definitely be returning to Buff Whelan for my next vehicle (and never again to Moran). Thanks a million, from a very happy customer who is new to GM. More

Quick service on short notice I needed a new battery and a set of tires. I called and was told to come right in. I arrived soon after I called and the work was completed quickly. I needed a new battery and a set of tires. I called and was told to come right in. I arrived soon after I called and the work was completed quickly. More

Excellent Service My service guy (Jason Crager) takes customer service to a new level. Jason works extremely hard, his communication is excellent and he always gives m My service guy (Jason Crager) takes customer service to a new level. Jason works extremely hard, his communication is excellent and he always gives me complete confidence that any issues with my Chevy will be taken care of promptly & correctly. More

" Great Salesman " Jeff Caul was able to get me out of my Jeep Cherakee Latitude lease early. He also saved me 44 dollars a month while leasing a 2017 Equinox LT AWD. Lo Jeff Caul was able to get me out of my Jeep Cherakee Latitude lease early. He also saved me 44 dollars a month while leasing a 2017 Equinox LT AWD. Looking for a Chevrolet, see Jeff? He'll give you great service , especially when clarifying complicated lease agreement paperwork!!! More

Buff is the best Jeff was very helpful and found us the vehicle we desired! Overall great!! I would recommend to go see Jeff Caul. Great patient and knowledgeable. Th Jeff was very helpful and found us the vehicle we desired! Overall great!! I would recommend to go see Jeff Caul. Great patient and knowledgeable. They are the best. More

Friendly, Professional Service. Great great service! I applaud the staff for a very job well done! Everyone is always so polite and courteous, from the service department crew, sales Great great service! I applaud the staff for a very job well done! Everyone is always so polite and courteous, from the service department crew, sales staff and managers. No matter how busy the departments are, someone will acknowledge you are there. More

Amazing customer service. Andrea Dean is a Superstar! I have leased two vehicles with the exceptional assistance of Andrea Dean. She listens and help you select the right vehicle for your requirements. I have leased two vehicles with the exceptional assistance of Andrea Dean. She listens and help you select the right vehicle for your requirements. I had done a lot of research on the Colorado and was downsizing from my Silverado to lower my payment. She listened to my needs and was able to get me into another Silverado LTZ with the 6.2 Liter engine well within my budget. All this happened in one evening after work and I was able to drive away in the new truck before they closed. There was no question when my wife was looking for an new vehicle we went back to Buff Whelan to speak with Andrea about our options. Again Andrea was able to get us into a new vehicle with an exceptional price and met all of my wife's desires in features in her new car. All done in a few hours, from evaluating the trade-in to driving away in the new vehicle. I highly recommend Andrea Dean if you are looking for a new car. She is an amazing sales associate who truly cares about helping you find the vehicle which is right for you. More

Buff Whelan Knows Customer Service When you can walk into a car dealership and have a salesperson like John Trotto know what you want, that is customer service. I always find the car b When you can walk into a car dealership and have a salesperson like John Trotto know what you want, that is customer service. I always find the car buying experience fun and pain-free at Buff Whelan Chevrolet. John can multitask like nobody else and get you into your new car FAST. Thank you, John Trotto and everyone at Buff Whelan for making me feel like a valued customer, and not just another number. -Chris Frezza More

Fast Transmission Repair No matter how busy they are, the Buff Whelan staff is always courteous & very professional. Patrick T. Made sure I had a loaner so that I could go on No matter how busy they are, the Buff Whelan staff is always courteous & very professional. Patrick T. Made sure I had a loaner so that I could go on vacation & still have my transmission fixed. I am grateful to GM for the recall & free transmission service on an eight year old GM Certified Saturn Vue. More