Serra Chevrolet Sterling Heights

Michelle David was incredible! When I decided to buy a truck, Silverado was my first choice. I filled out an online inquiry, and had a call back within 10 minutes, and connected wi When I decided to buy a truck, Silverado was my first choice. I filled out an online inquiry, and had a call back within 10 minutes, and connected with Michelle later that evening. Confident she could help me pull ahead in my lease, and get into the truck I wanted we made an appointment the following Monday, and picked up my new truck on Thursday. She was extremely friendly, very helpful, and the process was quick and painless. To the point I can't wait for my next car so I can go see her again. Would definitely recommend doing business with Michelle, and the rest of the Buff Whelan team. More

Great people to work with We had used Buff Whelan in the past as a service dealership and they were supetior. Extremely nice people to wok with and the completed job was perfec We had used Buff Whelan in the past as a service dealership and they were supetior. Extremely nice people to wok with and the completed job was perfection. Went in to lease a car in August of 2015 and spoke with Mike Venzuch, who helpex me to lease a 2015 Equinox. He was knowledgeable about his inventory,friendly, and efficient. When I arrived to pick up my new lease, he was on time and spent time to explain the mechanisms of the car, showing me how to work the programs, and then se up my smartphone to the car as well. It was the best expetience ever. He also followed up with phone calls within the next few weeks to make sure I was satisfied with the car. I am ready for my new lease, and Mike is my go to guy. Looking forward to leasing from him again. More

Michelle David was amazing! I had Michelle David and she went above and beyond to assist me and get me rolling in a new vehicle. I appreciate her!! Ask for Michelle I had Michelle David and she went above and beyond to assist me and get me rolling in a new vehicle. I appreciate her!! Ask for Michelle More

Awesome Michelled David Michelle David was outstanding to work with. She worked hard for me and got me an amazing deal. Michelle David was great at dealing with my needs, she Michelle David was outstanding to work with. She worked hard for me and got me an amazing deal. Michelle David was great at dealing with my needs, she went above and beyond to help get it done. I was limited in free time coz of my work schedule, she stayed late and we closed the deal at 10pm after i returned from work at 9.25pm. I am now recommending Buff Whelan & Michelle to my friends who is also looking for a new vehicle! More

Unbelievable Experience I had reached out to Buff Whelan rather reluctantly since I was not getting a good deal on a 2017 Chevy Equinox. They just surprised me completely by I had reached out to Buff Whelan rather reluctantly since I was not getting a good deal on a 2017 Chevy Equinox. They just surprised me completely by improving my lease rating with GM Finance & getting me an awesome deal on the Vehicle. Michelle was unbelieveable in her response & turnaround after understanding my situation. The whole deal was closed with 48hrs! Prior to talking to Michelle, I had given up on lease options & started looking for a used car. But the way she handled my case was amazing. I am very glad that I reached out to Buff Whelan & Michelle! I am now recommending Buff Whelan & Michelle to my friend who is also looking for a new vehicle! More

Low-tier The review will be put into as short of a description as possible lest I accidentally start writing a dissertation This dealership is the embodiment o The review will be put into as short of a description as possible lest I accidentally start writing a dissertation This dealership is the embodiment of deception and moral bankruptcy. I lived about 1.5 hours away from the dealer and did business over the phone initially to have concrete reference and a starting point for which a compromise could be set and a further deal could be accomplished with both parties. Spoke on the phone for a few hours and had a given price on a car of interest. The price was absolutely in no terms finalized over the phone and I was scheduled an appointment to clinch the deal in person as I still was not satisfied with the number given over the phone. After driving ~2 hours in traffic, a laughable amount of grandeur delusions and change of tone was emitted from the dealership employees. Once I was in the doors, potential discussion and negotiation was nullified and had allegedly already been finalized. Furthermore, dealership had not an inch more to give in regards to the vehicle pricing as per their own words. I most importantly left as a direct result of the patronizing attitude by the sales force. Despicable way to not only speak to me like I'm a hassle to you, but to further decide to begin blatantly promulgating your thoughts of me due to my age. You nor anyone else gets to question my defensiveness when it comes to my own hard earned money. Not only will I not ever personally return, but there will not be a single person in my social vicinity that will be left unaware of your practices. More

Superior customer service Michelle David was wonderful. She worked hard for me and got me an amazing deal. Even when there appeared to be a bump in approval process, she went a Michelle David was wonderful. She worked hard for me and got me an amazing deal. Even when there appeared to be a bump in approval process, she went above and beyond to help get it done - Amazing! You should ask for her. More

Michelle David @ Buff Whelan Michelle David did an excellent job meeting my needs! Needed to turn in my lease quickly and Michelle made it go smoothly. Thank you, Michelle! We Michelle David did an excellent job meeting my needs! Needed to turn in my lease quickly and Michelle made it go smoothly. Thank you, Michelle! We will definitely purchase another vehicle from you! Great service! More

I had the easiet lease process with Michelle David I went to Hamilton Chevy a few weeks prior to coming to Buff Whelan and they gave me such hard time every time I go there but when I went to Buff, Mic I went to Hamilton Chevy a few weeks prior to coming to Buff Whelan and they gave me such hard time every time I go there but when I went to Buff, Michelle David took great care of me. I talked to her and told her exactly what I was looking for and in less than 24 hrs I was in a new lease at a very good price that was right in my budget. I would recommend Michelle to anyone buy or leasing a vehicle. Never have I had such a quick and easy experience doing anything at a dealership. More