Serra Chevrolet Sterling Heights

Low-tier The review will be put into as short of a description as possible lest I accidentally start writing a dissertation This dealership is the embodiment o The review will be put into as short of a description as possible lest I accidentally start writing a dissertation This dealership is the embodiment of deception and moral bankruptcy. I lived about 1.5 hours away from the dealer and did business over the phone initially to have concrete reference and a starting point for which a compromise could be set and a further deal could be accomplished with both parties. Spoke on the phone for a few hours and had a given price on a car of interest. The price was absolutely in no terms finalized over the phone and I was scheduled an appointment to clinch the deal in person as I still was not satisfied with the number given over the phone. After driving ~2 hours in traffic, a laughable amount of grandeur delusions and change of tone was emitted from the dealership employees. Once I was in the doors, potential discussion and negotiation was nullified and had allegedly already been finalized. Furthermore, dealership had not an inch more to give in regards to the vehicle pricing as per their own words. I most importantly left as a direct result of the patronizing attitude by the sales force. Despicable way to not only speak to me like I'm a hassle to you, but to further decide to begin blatantly promulgating your thoughts of me due to my age. You nor anyone else gets to question my defensiveness when it comes to my own hard earned money. Not only will I not ever personally return, but there will not be a single person in my social vicinity that will be left unaware of your practices. More

Superior customer service Michelle David was wonderful. She worked hard for me and got me an amazing deal. Even when there appeared to be a bump in approval process, she went a Michelle David was wonderful. She worked hard for me and got me an amazing deal. Even when there appeared to be a bump in approval process, she went above and beyond to help get it done - Amazing! You should ask for her. More

Michelle David @ Buff Whelan Michelle David did an excellent job meeting my needs! Needed to turn in my lease quickly and Michelle made it go smoothly. Thank you, Michelle! We Michelle David did an excellent job meeting my needs! Needed to turn in my lease quickly and Michelle made it go smoothly. Thank you, Michelle! We will definitely purchase another vehicle from you! Great service! More

I had the easiet lease process with Michelle David I went to Hamilton Chevy a few weeks prior to coming to Buff Whelan and they gave me such hard time every time I go there but when I went to Buff, Mic I went to Hamilton Chevy a few weeks prior to coming to Buff Whelan and they gave me such hard time every time I go there but when I went to Buff, Michelle David took great care of me. I talked to her and told her exactly what I was looking for and in less than 24 hrs I was in a new lease at a very good price that was right in my budget. I would recommend Michelle to anyone buy or leasing a vehicle. Never have I had such a quick and easy experience doing anything at a dealership. More

Our Experience Leasing with Buff Whelan We decided to turn in our minivan for a lease. We worked with Michelle and she was phenominal. She got us the best value for our trade-in and worked h We decided to turn in our minivan for a lease. We worked with Michelle and she was phenominal. She got us the best value for our trade-in and worked hard to get us the best deal on our lease. In the midst of her busy schedule, she took time to sit with me in my new Chevy Equinox to show me how all of the features worked. This was super helpful and I am very thankful for that. We will definitely be doing business with Buff Whelan in the future! I would recommend working with Michelle David at Buff Whelan to all of my friends and family! More

Michelle David! WOW!!THE GREATEST EXPERIENCE LEASING A TRUCK Michelle went right to work finding the best possible deal of a lifetime for me. She LISTENED to what I needed and wanted. Then went right to work. Ev Michelle went right to work finding the best possible deal of a lifetime for me. She LISTENED to what I needed and wanted. Then went right to work. Every step of the way, from fixing the dent in my old Ford lease AND turning it in, to teaching me how the new Chevy Silverado features work, she was amazing!!! This by far was the GREATEST EXPERIENCE EVER!!!!!! Thank You so much MICHELLE!! More

Elite service and turn time! Jason was amazing! I was in a hurry but he stayed calm which made me feel at ease... told me about an hour and i was out in 30 min! Definitely overdel Jason was amazing! I was in a hurry but he stayed calm which made me feel at ease... told me about an hour and i was out in 30 min! Definitely overdelivered with Elite client service. More

Great Service Department What a great experience I had bringing our 2012 Equinox in for service. I actually was worried about how long it would take since I was on my way to w What a great experience I had bringing our 2012 Equinox in for service. I actually was worried about how long it would take since I was on my way to work. Buff Whelan offered me a loaner car while our Equinox was in for service, which was awesome. I can actually say that the entire process of checking in the car and getting a loaner only took about 10 minutes!!!! I was amazed at how fast the service department took care of me. They were prompt, polite and greeted me immediately upon entering the dealership. Jason, my service advisor kept me informed about the progress they were making on my car. Being a woman, I never once felt intimidated by Jason, he was exceptionally informative and treated me very well. I will personally ask for Jason again when needing any service issues. More

I have had Very Good Experiences when leasing! I have leased cars with the Caul men since 2003, first Chris, than Mike now Jeff and each of them have been so helpful. I now nave a 2015 Malibu LT t I have leased cars with the Caul men since 2003, first Chris, than Mike now Jeff and each of them have been so helpful. I now nave a 2015 Malibu LT through Jeff and will be trading this in for a 2018 when they come to the lot and I can check them out. I know Jeff will help has he has in the past and I look forward to seeing him again for my new lease. He is a fantastic salesman and takes time with each and every customer. More