Serra Chevrolet Sterling Heights

Equinox #2 The combination of Reception, Sales and Service has been a great experience for both of our cars. Reception is always polite and helpful. Salesman Ji The combination of Reception, Sales and Service has been a great experience for both of our cars. Reception is always polite and helpful. Salesman Jim Nelson has been honest, very helpful regarding the use of technology (phone pairing, etc.) in our new 2018 Equinox. My experience in the last 3 years with service has been better that any other dealer that I have visited. Thank you! More

Stellar experience! Not one hiccup. My previous dealership failed miserably, several times (15 cars between me and those I referred to them) which caused me to start calling around and e My previous dealership failed miserably, several times (15 cars between me and those I referred to them) which caused me to start calling around and emailing dealerships. Within minutes of reaching out to Buff, Adam Smigielski contacted me. He listened to me, what my expectations were, what I wanted in the vehicle, and my timing. Granted my expectations are low at this point since I'd been jilted several times by in my previous relationship and I'm sure he gets dozens of inquiries/leads that never turn into a sale. But Adam called back in about 30 min with all the details and his price was well under my expectations. I had a special circumstance - needing to wait about 10 days to do the deal and about 3 months left on my current one. Buff had no issue and handled all of it. Fast forward to signing day. Andrea is my salesperson. Adam handles the initial lead/inquiry only. Not to take away from the experience I had with Andrea, but my interaction with Adam had that "wow factor." Guy was awesome. Andrea had the vehicle washed, prep'd, and ready for me. You should expect this, but for decades, I've had some deals where they were "finishing" the prep. Paperwork - was complete, ready, just waiting on me. No pressure while I skim read it (read it before, just making sure all the numbers and 'fill in the blank' stuff was accurate. (BTW, no doc fees nor other 'hidden' or 'extra' charges...often found with other dealers). While I was doing the paperwork side, Andrea was outside switching my plate and double checking the vehicle. Once I signed, it was right to the truck. I was familiar with everything but Andrea asked if I needed help setting anything up, upon hearing I was set, she not only gave me the expected, "if you change your mind, I will be ..." line, but gave me 2 important reminders so I would get some free promo stuff from OnStar and Chevy. NICE! All told, I was in an out in less than 50 min and 30 of those minutes was dealing with my previous truck's inspection and lease company (they were 'no shows' on the appointment). Nothing under Buff's control. But frankly, Buff's team assured me they would handle things with the inspector and tried hard to put my mind at ease. But forgive my skepticism, I've been burned twice before. Fast forward 2 weeks and I get my letter from the lease company. They had an issue with the truck which they normally would charge back for but, ... big but....Buff handled it. Come again? BUFF HANDLED IT. Blow my hair back AGAIN! But wait, there's more. I get an email from Jack Bos thanking me for my business (probably a standard email). I write back letting him know how happy I was with Andrea and how Great Adam was. Jack responds with a personal email. Not unexpected but a bit surprising. Not all dealers followup. Thanks Buff, see you in 10 months when my wife needs her next SUV! More

Unprecedented Care, Quality, Professionalism, all the time My family has been leasing cars from this location for many years, and they have set the very bar high, for quality and treatment of its customers. T My family has been leasing cars from this location for many years, and they have set the very bar high, for quality and treatment of its customers. These people really do treat their customers like family, not them saying it, but I am promising you this, and I dont work there. If you are on the fence with a dealership, you should definitely give these folks a shout. They work with people, and I am very particular. Pete Stancazk is the best in the business. More

Great salesman Nice dealership with honest and friendly sales people. Jim Nelson was easy to deal with and he got the job done... Thanks for the dealership tour... Nice dealership with honest and friendly sales people. Jim Nelson was easy to deal with and he got the job done... Thanks for the dealership tour... More

Excellent Very professional, extremely helpful, prompt, friendly, fair I think the above description says it all. I bought a new SUV and so far I am pleased wit Very professional, extremely helpful, prompt, friendly, fair I think the above description says it all. I bought a new SUV and so far I am pleased with my Equinox More

Great Experience This is my second experience with Buff Whelan and the first for me personally. I found them friendly and accommodating. John Weber made the car sho This is my second experience with Buff Whelan and the first for me personally. I found them friendly and accommodating. John Weber made the car shopping and leasing experience pleasant and seamless. More

Leasing I had a great first time experience. They were incredibly patient and determined to get me the absolute best deal. I would recommend this dealership I had a great first time experience. They were incredibly patient and determined to get me the absolute best deal. I would recommend this dealership to everyone. More

great experience! Darrin and the finance staff were friendly and efficient. Awesome transaction! This is the second vehicle I leased with him and I will keep going back Darrin and the finance staff were friendly and efficient. Awesome transaction! This is the second vehicle I leased with him and I will keep going back. More

Service is the best Jason is the best service representative at Buff Whelan. He is very detailed and courteous. Jason always calls with the status of a repair and he foll Jason is the best service representative at Buff Whelan. He is very detailed and courteous. Jason always calls with the status of a repair and he follows up to see how the vehicle is performing after the repair. More

Very friendly Great service..very friendly..always satisfied when I come to buff whealen. Service department gets you in an out. Jim Nelson an Marty Kavanagh are th Great service..very friendly..always satisfied when I come to buff whealen. Service department gets you in an out. Jim Nelson an Marty Kavanagh are the best!! More