Serra Chevrolet Sterling Heights

Customer Service is a must @ Buff Whelan Everyone at Buff Whelan treats you like you're their #1 customer. Every department is helpful and courteous. And for new car sales I'll only see R Everyone at Buff Whelan treats you like you're their #1 customer. Every department is helpful and courteous. And for new car sales I'll only see Rob Sielaff as he's honest, fair and authentic. More

Top notch customer service From my salesman Pete, to Laura in service, took care of me like I was family. Super friendly and professional. Wouldn't go anywhere else. From my salesman Pete, to Laura in service, took care of me like I was family. Super friendly and professional. Wouldn't go anywhere else. More

Pattern of defect ignored, now it's on me My Experience: My rotors have been turned now three times in the first 45.000 miles of ownership and the service manager says they cannot be replaced My Experience: My rotors have been turned now three times in the first 45.000 miles of ownership and the service manager says they cannot be replaced by the manufacturer. Since the first two times they were turned were within the first 36,000 miles, I feel like I am going to be stuck with the cost of replacing them, when obviously there is a problem here. They adamantly said they would not replace them unless I paid and I feel completely against this. After years of loyalty not only to the dealer but the brand, I feel betrayed and lied to. The rotors will have to be replaced, and the pattern of defect has been established and they will deny it. Loyalty be damned, there's lots of car dealers out there. Guess now I get to shop! More

Equinox #2 The combination of Reception, Sales and Service has been a great experience for both of our cars. Reception is always polite and helpful. Salesman Ji The combination of Reception, Sales and Service has been a great experience for both of our cars. Reception is always polite and helpful. Salesman Jim Nelson has been honest, very helpful regarding the use of technology (phone pairing, etc.) in our new 2018 Equinox. My experience in the last 3 years with service has been better that any other dealer that I have visited. Thank you! More

Stellar experience! Not one hiccup. My previous dealership failed miserably, several times (15 cars between me and those I referred to them) which caused me to start calling around and e My previous dealership failed miserably, several times (15 cars between me and those I referred to them) which caused me to start calling around and emailing dealerships. Within minutes of reaching out to Buff, Adam Smigielski contacted me. He listened to me, what my expectations were, what I wanted in the vehicle, and my timing. Granted my expectations are low at this point since I'd been jilted several times by in my previous relationship and I'm sure he gets dozens of inquiries/leads that never turn into a sale. But Adam called back in about 30 min with all the details and his price was well under my expectations. I had a special circumstance - needing to wait about 10 days to do the deal and about 3 months left on my current one. Buff had no issue and handled all of it. Fast forward to signing day. Andrea is my salesperson. Adam handles the initial lead/inquiry only. Not to take away from the experience I had with Andrea, but my interaction with Adam had that "wow factor." Guy was awesome. Andrea had the vehicle washed, prep'd, and ready for me. You should expect this, but for decades, I've had some deals where they were "finishing" the prep. Paperwork - was complete, ready, just waiting on me. No pressure while I skim read it (read it before, just making sure all the numbers and 'fill in the blank' stuff was accurate. (BTW, no doc fees nor other 'hidden' or 'extra' charges...often found with other dealers). While I was doing the paperwork side, Andrea was outside switching my plate and double checking the vehicle. Once I signed, it was right to the truck. I was familiar with everything but Andrea asked if I needed help setting anything up, upon hearing I was set, she not only gave me the expected, "if you change your mind, I will be ..." line, but gave me 2 important reminders so I would get some free promo stuff from OnStar and Chevy. NICE! All told, I was in an out in less than 50 min and 30 of those minutes was dealing with my previous truck's inspection and lease company (they were 'no shows' on the appointment). Nothing under Buff's control. But frankly, Buff's team assured me they would handle things with the inspector and tried hard to put my mind at ease. But forgive my skepticism, I've been burned twice before. Fast forward 2 weeks and I get my letter from the lease company. They had an issue with the truck which they normally would charge back for but, ... big but....Buff handled it. Come again? BUFF HANDLED IT. Blow my hair back AGAIN! But wait, there's more. I get an email from Jack Bos thanking me for my business (probably a standard email). I write back letting him know how happy I was with Andrea and how Great Adam was. Jack responds with a personal email. Not unexpected but a bit surprising. Not all dealers followup. Thanks Buff, see you in 10 months when my wife needs her next SUV! More

Unprecedented Care, Quality, Professionalism, all the time My family has been leasing cars from this location for many years, and they have set the very bar high, for quality and treatment of its customers. T My family has been leasing cars from this location for many years, and they have set the very bar high, for quality and treatment of its customers. These people really do treat their customers like family, not them saying it, but I am promising you this, and I dont work there. If you are on the fence with a dealership, you should definitely give these folks a shout. They work with people, and I am very particular. Pete Stancazk is the best in the business. More

Great salesman Nice dealership with honest and friendly sales people. Jim Nelson was easy to deal with and he got the job done... Thanks for the dealership tour... Nice dealership with honest and friendly sales people. Jim Nelson was easy to deal with and he got the job done... Thanks for the dealership tour... More

Excellent Very professional, extremely helpful, prompt, friendly, fair I think the above description says it all. I bought a new SUV and so far I am pleased wit Very professional, extremely helpful, prompt, friendly, fair I think the above description says it all. I bought a new SUV and so far I am pleased with my Equinox More

Great Experience This is my second experience with Buff Whelan and the first for me personally. I found them friendly and accommodating. John Weber made the car sho This is my second experience with Buff Whelan and the first for me personally. I found them friendly and accommodating. John Weber made the car shopping and leasing experience pleasant and seamless. More

Leasing I had a great first time experience. They were incredibly patient and determined to get me the absolute best deal. I would recommend this dealership I had a great first time experience. They were incredibly patient and determined to get me the absolute best deal. I would recommend this dealership to everyone. More