Serra Chevrolet Sterling Heights | Page 10

Great Car Buying Experience Torrie was great. Up front with all the costs. Found the car we wanted for the price we wanted to pay. This was our first Chevy and Torrie/Buff Whelan Torrie was great. Up front with all the costs. Found the car we wanted for the price we wanted to pay. This was our first Chevy and Torrie/Buff Whelan will have our business again in the future. Thank you! More

Basically called me a liar and gave me an overpriced offer. I'm a GM employee, I went in to this dealership to get a 2018 camaro ss. He searched the vehicle that I wanted, and gave me an offer for 40k which is I'm a GM employee, I went in to this dealership to get a 2018 camaro ss. He searched the vehicle that I wanted, and gave me an offer for 40k which is $100 dollars less than the sticker price. Keep in mind that I have a $2500 voucher from GM on top of my discount. When I told him that I've gotten an offer this same (minus the $950 performance exhausted add-on) car for 34k from a different dealership (3 months ago) he basically called me a lair by saying "I don't believe it." Later on the same day I purchased a 2018 camaro ss sticker price $40.5k for $36k. I will never recommend this person to anyone. Thanks. More

2 hour wait for oil check Went in to have oil level checked due to excessive oil consumption recall on my Equinox. Was directed to the waiting room with a buzzer that was supp Went in to have oil level checked due to excessive oil consumption recall on my Equinox. Was directed to the waiting room with a buzzer that was suppose to go off when vehicle was ready. 2 hours later no buzzer. Went to service desk. Was told my car was ready and that my oil level was 1 qt. low. A wasted day while the service people dallied. Had to have a special technician to pull dip stick out and check oil level. Customer service never apologized for the wait or inconvenience. More

Lease a new car Torrie was amazing and friendly and went above and beyond to make sure we where satisfied and work really hard to make everything go as smooth as poss Torrie was amazing and friendly and went above and beyond to make sure we where satisfied and work really hard to make everything go as smooth as possible More

She was great Torrid was great she was very patient when I came in with my daughter to look at a new car. She gave my wife and I a very stress free car leasing expe Torrid was great she was very patient when I came in with my daughter to look at a new car. She gave my wife and I a very stress free car leasing experience. She worked hard to get to a price I was comfortable paying. I would recommend her to anyone and already have to some of my family. More

Worth the trip There are several Chevrolet dealers closer to my house (and I had visited three others before going to Buff Whelan). I'm glad I went there to buy my There are several Chevrolet dealers closer to my house (and I had visited three others before going to Buff Whelan). I'm glad I went there to buy my car. Before I left, Jacob made sure I understood the important features of my new Trax (with many high tech features I had never driven with before), and I believe he was sincere in inviting me to call him or come back and see him if I thought of any other questions in the future. Robert also explained available warranties and warranty service very well, and e-mailed me other information about them, without any high pressure to "sign up right now," which would have turned me off about the whole deal. I liked them both, and would recommend them to anyone I know. More

Professional, Friendly, and Negotiable. Theresa Baker is an excellent sales representative. She negotiated the lowest price period compared to other local Chevy dealers and treats me like fa Theresa Baker is an excellent sales representative. She negotiated the lowest price period compared to other local Chevy dealers and treats me like family. Thank you Theresa and the Buff Whelan Team. 👍 More