Serra Chevrolet Saginaw

this dealership is very customer friendly..the service dept will work with you at any time..if you have an appointment you can be sure you will be taken on time and finished when told ( unless unexpected dept will work with you at any time..if you have an appointment you can be sure you will be taken on time and finished when told ( unless unexpected troubles) I have worked with Melissa McNally and i my opinion this worker should be a customer service represenative for all customers especially those with complaints,,she is by far the nicest person to work with,,the only thing i can see any problems with is pricing..they had to change a spark plug wire and 1 plug and they charged i belive it was $180.00 which i felt was outrageous !!! other wise this shop is A++++ More

Service advisors and service tech's also helpful and courteous, willing to go above and beyond and get a vehicle done and back to the customer at the promised time. Everyone goes above and beyond what courteous, willing to go above and beyond and get a vehicle done and back to the customer at the promised time. Everyone goes above and beyond what is necc to satisfy the customer More

He was very helpful during the whole purchasing processes and after. He took 2 hours going over all the cars details/options when we picked it up. I also had a few questions after and he has also been righ and after. He took 2 hours going over all the cars details/options when we picked it up. I also had a few questions after and he has also been right there to help answer then. It means a lot to have someone so willing to help even after you purchased the vehicle. More

Lesley and Bryce gave hassle free service and represented the company in a positive way. They got my car in for service quickly and made the whole experience easy and efficient. the company in a positive way. They got my car in for service quickly and made the whole experience easy and efficient. More

I phoned the service dept., Melissa was extremely helpful. Took my vehicle into the Quick Lube and I was treated with the utmost respect. The service team did an awesome, fast job and I was very ha helpful. Took my vehicle into the Quick Lube and I was treated with the utmost respect. The service team did an awesome, fast job and I was very happy that I took my vehicle in to this particular dealership. I would HIGHLY recommend this dealership for service. More

I had problem with my ignition. Never been to Draper before becuase my vehicle was purchased outside of Saginaw. Did not have available time to take vehicle to my dealership. Was very impressed with th before becuase my vehicle was purchased outside of Saginaw. Did not have available time to take vehicle to my dealership. Was very impressed with the service department at Draper. Staff was courteous, perform items I did not expect and provide qoutes for things they felt would be needed. More

Darrell was very helpful in answering all our questions while shopping for a new car. He also worked with us to get the features on the car that we wanted. He went through the car with me when I picked i while shopping for a new car. He also worked with us to get the features on the car that we wanted. He went through the car with me when I picked it up showing me how to use the different features. The oil change center has also been very good when I go there to get the oil changed. They do not pressure you into buying things that are not needed and all the guys that I have worked with have been very pleasant. More

I would recommend this dealership because there was no pressure and the salesperson I dealt with was honest with me and wasn't just trying to "make a sale". I originally wanted to purchase an SUV, but i pressure and the salesperson I dealt with was honest with me and wasn't just trying to "make a sale". I originally wanted to purchase an SUV, but it was not in the budget, at least I came to that conclusion. However, I ended up with an Impala and I am happy & satisfied with my purchase. More

I received the best service at Draper and from Michael Carriveau. Michael took the time to find just the right truck for me. He took the time to answer any questions I had about the type of truck I was lo Carriveau. Michael took the time to find just the right truck for me. He took the time to answer any questions I had about the type of truck I was looking for. I believe Michael went above and behind what was called to find me my truck, I know it was not easy to find the right truck. I would go back to Drapers and buy all my vehicles from Michael Carriveau. More

Darrell N is not only a terrific salesman but he treats me as if we are good friends and I feel very comfortable to call him for any reason.I truly believe he really cares and will help me with any problem me as if we are good friends and I feel very comfortable to call him for any reason.I truly believe he really cares and will help me with any problem I may encounter. More