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Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Jackson, TN

4.7
271 Reviews

271 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center

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January 22, 2025

After multiple services and a great deal of money spent, the vehicle problem still exists. But, the staff is very nice. More

by the1dlu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your feedback. We appreciate your kind words about our staff at Serra Chevrolet Buick GMC Cadillac. We understand your concerns regarding the ongoing vehicle issue, and we encourage you to reach out to us directly so we can work towards a resolution. Your satisfaction is important to us, and we are here to help. Sincerely, Your Friends at Serra Jackson

January 22, 2025

Friendly employees, kept me informed on my car issues, cost, and had a short wait time More

by lhiggins4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your review! We appreciate your feedback and are glad to hear that our team was friendly and kept you informed about your car issues and costs. At Serra Chevrolet Buick GMC Cadillac, we strive to provide timely service, and it's great to know you experienced a short wait time. We look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

January 15, 2025

Always had great service from Serra and can get in quickly if we have a problem. More

by ewmuir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your kind words! We're thrilled to hear that you've consistently had great service at Serra Chevrolet Buick GMC Cadillac. It's our priority to ensure you can get in quickly when you need assistance. We look forward to serving you again in the future! Sincerely, Your Friends at Serra Jackson

January 11, 2025

Getting an oil change is easy and fast when you have an appointment. The waiting room is clean and comfortable. More

by tjmccall56
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review, TJ! We're delighted to hear that your oil change experience at Serra Chevrolet Buick GMC Cadillac was easy and fast, especially with an appointment. We take pride in providing a clean and comfortable waiting area for our customers. We look forward to seeing you again for your next service! Sincerely, Your Friends at Serra Jackson

January 09, 2025

Work was completed more quickly than estimated. Stanley answered all my questions promptly and professionally. My serviced vehicle was parked just outside their door. More

by rcates2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley Sanders
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Jan 09, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We're thrilled to hear that the work on your vehicle was completed quickly and that Stanley was able to assist you with your questions in a professional manner. It's great to know you appreciated the convenient parking as well. We look forward to serving you again at Serra Chevrolet Buick GMC Cadillac! Sincerely, Your Friends at Serra Jackson

January 08, 2025

Bought 2 cars here so far. Wouldn’t go anywhere else. Nicest and simplest process every time. 10/10 recommend More

by ashlee.dowty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for your glowing review, Ashlee! We truly appreciate your loyalty and are thrilled to hear that your experience at Serra Chevrolet Buick GMC Cadillac has been consistently positive. It’s great to know you found our process nice and simple. We look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

January 07, 2025

We had a wonderful experience for our first time at Serra Chevrolet. The service department was very friendly and helpful. More

by hillaryaadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your kind words, Hillary! We're thrilled to hear that you had a wonderful experience during your first visit to Serra Chevrolet Buick GMC Cadillac. Our team in the service department takes pride in being friendly and helpful, and it's great to know their efforts made a positive impact. We look forward to seeing you again soon! Sincerely, Your Friends at Serra Jackson

January 04, 2025

Everytime I’ve ever called to get an appt, it’s always very fast. I love that they shuttle when I’m waiting on my vehicle. That’s very important when you have one child that doesn’t like to sit still. Alw More

by jdpratt08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for your wonderful review! We're delighted to hear that your experiences at Serra Chevrolet Buick GMC Cadillac have been consistently positive and that our shuttle service makes it easier for you, especially with your little one. We truly appreciate your feedback and look forward to seeing you again for your future appointments! Sincerely, Your Friends at Serra Jackson

January 04, 2025

They are the dealer I always recommend for their fast, friendly and get it right first time service. More

by ronnie.stinsonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review, Ronnie! We're thrilled to hear that you consistently have a positive experience with us at Serra Chevrolet Buick GMC Cadillac. Our team prides itself on fast and friendly service, and it's great to know that we've earned your recommendation. We look forward to welcoming you back soon! Sincerely, Your Friends at Serra Jackson

January 02, 2025

I’ve been coming to this dealership for several years and I’ve always been treated well and my vehicle taken care of. More

by tjmccall56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We truly appreciate your loyalty to Serra Chevrolet Buick GMC Cadillac over the years. It's fantastic to hear that you have consistently received great service and that your vehicle has been well taken care of. We look forward to seeing you again for your next visit! Sincerely, Your Friends at Serra Jackson

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