Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Excellent Service - Nomination for Service Writer of Year A trip to Kentucky led to one of the most remarkable experiences we have ever had in having a car repaired. It was a noise in the right front whe A trip to Kentucky led to one of the most remarkable experiences we have ever had in having a car repaired. It was a noise in the right front wheel of the 2013 GMC Acadia that took us to the Serra of Jackson Tennessee car dealership where we met service writer Melissa "Katy" Robinson. She listened to my concern, then took the information and guided us to the customer service waiting area while a mechanic checked out the car. It was not long before she told us it would take about three hours to repair the vehicle. (They had the parts. Wow!) A driver took us to the Casey Jones Railroad Museum complex in a dealership van. A few hours later the employee returned and took us back to our repaired vehicle. "Just sign here and you are ready to go," said Ms. Robinson. You would have had to have been there to understand how un-stressful this experience was. I was so thankful for the dealership to have such employees who could make this a pleasant educational afternoon rather than something negative, and have us right back on the road to continue with our vacation. I would like to nominate Ms. Katy Robinson as the GM Service Writer of the Year, with a similar nomination for the dealership and the mechanic who fixed our SUV. Sincerely, Russell S. Smith author of The Gun That Wasn't There, Steps into God's Country, and others Retired police chief, San Angelo, Texas More