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Serra Chevrolet - Cadillac - Buick - GMC - Service Center
Jackson, TN
271 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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271 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center
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Verified Customer
July 04, 2023
I called to see how soon they. Could install a battery for me they said immediately. They were true to their word. Could install a battery for me they said immediately. They were true to their word. More
by belljoe7
July 04, 2023
Always friendly, good service. We are glad we bought our vehicle here and would recommend the dealer. We are glad we bought our vehicle here and would recommend the dealer. More
by tpowers60
Employees Worked With
October 19, 2022
Just because you made an appointment, doesn't guarantee they'll even look at your vehicle that day.... Made an appointment for 10/17/22, and by 4:30 pm I didn't even receive a call from the service adviso they'll even look at your vehicle that day.... Made an appointment for 10/17/22, and by 4:30 pm I didn't even receive a call from the service advisor on vehicle status. Called them and found out they hadn't even looked at it!! This is poor customer service... Called the service manager who advised me it's common practice to have vehicles "in que" a couple days before service.... SUGGESTION: Extend the appointments out further, so the customer won't have such a long wait time... Have your service advisor call the customer & advise on status more frequently. More
by Daddywags
Employees Worked With
December 21, 2020
Always very nice to do business until I needed service department on brand new vehicle. Service adviser, Danny Palazza, is evidently to important to return calls about service on vehicle to a long time cu department on brand new vehicle. Service adviser, Danny Palazza, is evidently to important to return calls about service on vehicle to a long time customer of theirs!! More
by trmartin1147
April 20, 2019
Collision center is horrible It took a month for me to get my car back and I was given several different dates. No alignment, window tint chipping and awful detail job It took a month for me to get my car back and I was given several different dates. No alignment, window tint chipping and awful detail job More
by Slenon123
Employees Worked With
April 20, 2017
Service needed far from home We were hundreds of miles from home towing a large fifth wheel when it appeared we might have lost the transmission to our GMC 3500HD. We limped in o We were hundreds of miles from home towing a large fifth wheel when it appeared we might have lost the transmission to our GMC 3500HD. We limped in on Easter Sunday night to wait for service to open in the AM. Caleb took us right in, ran the diagnostics, explained the issues and had us back on the road within an hour or so. So very grateful to have found an honest, capable service department. They also looked at a secondary issue for us and were very helpful. We could not have asked for better service. Thank you Serra...you have excellent employees who represent you well! More
by BorderMom
Employees Worked With
Caleb and a service tech we didn't get a name
February 22, 2016
Poor service by service department Brought a 2014 kia in was told engine locked up they would not honor warranty due to customer abuse when I called to inform them I would be picking th Brought a 2014 kia in was told engine locked up they would not honor warranty due to customer abuse when I called to inform them I would be picking the vehicle up instead of letting them install a new motor I was informed that I had to pay 119 dollars for diagnosis charge before they could release it. I guess the value of a customer is 119 dollars or less. Would not recommend. More
by Ron
Employees Worked With
Frank
April 24, 2015
Horrible service department Service sells cars and Serra has horrible service. Brought my new 2014 GMC truck in for a bed liner. Looked beautiful when finished but after a few mo Service sells cars and Serra has horrible service. Brought my new 2014 GMC truck in for a bed liner. Looked beautiful when finished but after a few months it started chipping off. Took it back and body shop manager said it was a light duty liner and that it scratches off easily. They said they would respray but it would scratch off again if I slid anything on it. I asked them why would they sell me an inferior product without informing me. Would not refund money. I will not buy another GM truck. More
by Unhappy customer
Employees Worked With
General Manager John and Body Shop manager
