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Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Jackson, TN

4.7
271 Reviews

271 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center

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September 01, 2023

Good customer service. We went early and was out before our scheduled time. They fixed problem we had an issue with. More

by glendajmoore
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember their names.
Sep 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Your Friends at Serra Jackson

August 26, 2023

Communication was horrible. I had to keep calling back to find out when parts were received. Kept getting the run around about my appointment and that I had never set one up. More

by dougsfamilytwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for reaching out to share your experience with us. We know our customers’ time is valuable, and we invite you contact us at your convenience so we can discuss details of your time with us. Sincerely, Your Friends at Serra Jackson

August 23, 2023

Great team and service. Always helpful and courteous. Very satisfied with my purchase and service! More

by glynda.ward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Your Friends at Serra Jackson

August 11, 2023

Great service! ! Received my service in a timely service. Dealership provided great care. Thank you. More

by doddmelissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you on your next visit. Sincerely, Your Friends at Serra Jackson

August 09, 2023

Excellent service. Easy to schedule. Great customer care from check in to checkout. Friendly employees. Everyone goes above and beyond. No one acts like “it’s not my jo More

by Malibubarbieintn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

August 09, 2023

Great place to get your vehicle serviced and the people were nice also, yes I will be back. More

by bj.sommerville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, Your Friends at Serra Jackson

August 06, 2023

They are always professional and provide great service. I will definitely return with my other vehicle to be serviced. More

by sherlonyea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 08, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, Your Friends at Serra Jackson

August 06, 2023

Too slow. Over one hour for service and l had an appointment!!! Repeat too slow!! More

by wmciii10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience with us. Here at Serra Chevrolet Buick GMC Cadillac, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, Your Friends at Serra Jackson

July 26, 2023

I found the service personnel to be friendly and very helpful. Also the waiting room was clean and comfortable. More

by mb7buback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

July 25, 2023

Major repair that took two weeks. Asked them to check my squeaky brakes since they had my car for so long. Major repair great. Brakes still squeak More

by troygiles
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Your Friends at Serra Jackson

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