Serra Chevrolet - Cadillac - Buick - GMC - Service Center

I didn’t have to wait very long at all, maybe 30 minutes total for an oil lube and filter as well as tire rotation. Great service very pleased total for an oil lube and filter as well as tire rotation. Great service very pleased More

The service was outstanding! My vehicle rides and especially drives so much better than it did before, thank you My vehicle rides and especially drives so much better than it did before, thank you More

My wait wasn’t long at all. I am thankful for the coupons that I have received. Now that my husband is no longer here. I wish they would offer for someone to pick up my Cadill I am thankful for the coupons that I have received. Now that my husband is no longer here. I wish they would offer for someone to pick up my Cadillac when it needs an oil change or other maintenance More

Took one hour and a half for an oil change. I also wanted my headlight fixed but there was no time. I also wanted my headlight fixed but there was no time. More

The personnel are always friendly and courteous, but I was disappointed in the handling of an issue with my trim on my Kia. It is fading horribly and I was told it wasn’t covered by warranty do to mileage was disappointed in the handling of an issue with my trim on my Kia. It is fading horribly and I was told it wasn’t covered by warranty do to mileage. I contacted Kia directly and they were told by the dealership that it was outside factors causing the fade, which isn’t true because I am not the only one having this issue. If Kia doesn’t cover it that’s fine but don’t give two different reasons for it not being replaced without me having to pay 100% of the replacement cost. I do believe this should be a recall from Kia at this point. Serra is always great to work with. I will continue to use their services. More

Excellent customer support with a professional staff and quality parts. Easy to make appoints and quick service. quality parts. Easy to make appoints and quick service. More

Great service. Fast, efficient, pleasant staff. Knowledgeable techs, managers and customer service. Great waiting area Fast, efficient, pleasant staff. Knowledgeable techs, managers and customer service. Great waiting area More

Good customer service. We went early and was out before our scheduled time. They fixed problem we had an issue with. We went early and was out before our scheduled time. They fixed problem we had an issue with. More

Communication was horrible. I had to keep calling back to find out when parts were received. Kept getting the run around about my appointment and that I had never set one up. I had to keep calling back to find out when parts were received. Kept getting the run around about my appointment and that I had never set one up. Took almost 3 months to get retro fit parts added after I received the letters from GM. Not very impressive, wouldn’t recommend the service dept! More

Great team and service. Always helpful and courteous. Very satisfied with my purchase and service! Always helpful and courteous. Very satisfied with my purchase and service! More