Serra Chevrolet - Cadillac - Buick - GMC - Service Center

July 2024 my husband purchased our 2024 GMC Sierra 1500 AT4 out of state. At the time Serra Chevrolet did not have any in stock. Not long after purchase the tailgate began falling. When the tailgate fell i AT4 out of state. At the time Serra Chevrolet did not have any in stock. Not long after purchase the tailgate began falling. When the tailgate fell it was severely damaged by the trailer hitch and equipment we were hauling when it was caused to jolt forward. Since Jan, 2025 we purchased a brand new 2500 as well as a 1500 from Serra. My husband paid for all of these vehicles in full by check. At the time of purchase we were told Serra would be happy to take over service for all of our family's vehicles (6+.) We were also insured their service dept would have my tailgate failure repaired as well as the damage to my tailgate caused by the tailgate falling (known issue.) Some trucks have an open recall; some do not. This issue was fixed on the vehicles we purchased at Serra before we left the dealership. At the time we felt good about our purchases at Serra as well as the customer service we had received. Our sales Rep Nick was amazing and we told him we would be returning to buy two more vehicles for our teenagers. What went so well quickly went down hill in the most horrendous way. For weeks near months I tried to reach out to Thomas in service to facilitate the repairs on my truck, to have the other open recalls fixed, and to also have our vehicles serviced. Communication with Thomas was poor at best. I had a repair estimate done at a local shop in Jackson. Serra never followed up with me and later told me the "body shop had failed to send Serra the estimate." I took it upon myself to hand deliver a copy of the estimate to Serra. Communication came to a complete halt. My texts, calls, and voicemails were totally ignored. One day while in Jackson I stopped by Serra on a whim. I thought I lucked up by speaking to the service manager, Wilson. While there he inspected my vehicle and contacted Gm only to find the out of state dealership was paid for the repairs on my truck but the repairs were not done.Wilson advised me his hands were tied that I would need to contact Gm to correct that issue before he could help. Wilson advised all of the issues with my truck could be addressed, handled, repaired, etc at Serra after handling this issue through Gm. During the process I called Wilson multiple times to receive no response. My husband eventually spoke to Wilson. Wilson advised the incomplete claim would need to be reversed and refunded in the system. We got this done. We began reaching out to Wilson at Serra as Gm informed us we could now proceed to our local dealership to have everything taken care of. I called and called. Wilson never called me back. I reached out to Gm again who spoke with Serra and facilitated an appointment for me to take my truck to Serra on June 11th to begin the process of getting the sizable amount of work needed on my truck completed. The next thing I know I receive an email from Gm stating Serra had informed Gm they would not be doing ANY work on my vehicle and Serra advised we take our vehicle elsewhere! I called all morning until I finally reached Wilson. I told him I felt like we deserved an explanation for this. He told me he felt the damage to my tailgate was not consistent with the faulty tailgate falling. I advised him that as he was aware Gm had already approved and paid this exact repair on the claim that was never completed. Gm also advised that any damages caused by the tailgate falling would be repaired once the faulty tailgate was repaired. Gm also advised that while my truck did not have this exact recall they knew it was a known problem and I was still under my bumper to bumper so there should be no issues. The conversation with Wilson became very heated between he and In short Wilson told me he did not care how much business we had done there. He informed me Serra Chevrolet would not do vehicle repairs, recalls, or service on ANY of our vehicles and did not want our business! Wow! Just Wow! More

Kept my car for almost a week. No word. And we went to check on it. Still sitting in a back lot. We took my car to Express in Brownsville. They at least communicate with us. And GM No word. And we went to check on it. Still sitting in a back lot. We took my car to Express in Brownsville. They at least communicate with us. And GM is instructing them on things to try to see what happened with my vehicle. Serra service is horrible. Will only deal with Express from now on. More

Service was completed on a timely schedule. Dealership needs to make more room for customer parking. Dealership needs to make more room for customer parking. More

This service center has always given exceptional service. If they find anything that may be a problem, they will call me and we can discuss when to take care of it. If they find anything that may be a problem, they will call me and we can discuss when to take care of it. More

I had a $1100 repair job and they didn’t even vacuum my car out car out More

Service guy was polite and they were speedy in the first service but when I wet to my car there was greasy and prints in my light leather seat and black greasy marks on my door panel also in the white stitc service but when I wet to my car there was greasy and prints in my light leather seat and black greasy marks on my door panel also in the white stitching. Immediately signal the service guy and he brought the tech over to wipe it with a dry rag. This just rubbed the grease into the stitching.. uuugh finally the detail guy was able to get it ALMOST all the way out. This was completely unacceptable considering my Cadillac is NEW and was pristine. The mechanic should have NEVER been in the car. More

We have been a customer for a lot of years now. Serra always delivers top notch customer service. Thank you guys. Serra always delivers top notch customer service. Thank you guys. More

The young man at the service desk was very courteous. My car was serviced very quickly. My car was serviced very quickly. More

A quick, easy, painless process. Was kept up to date on findings throughout the day so there were no surprises. Was kept up to date on findings throughout the day so there were no surprises. More

Very polite and got the job done in the time frame promised Nice dealership and very clean promised Nice dealership and very clean More