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Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Jackson, TN

4.7
271 Reviews

271 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center

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December 22, 2023

Excellent and courteous service department employees. Always treated well, kept apprised of what the problem is with my vehicle and the work being done. More

by jajcoleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Your Friends at Serra Jackson

December 22, 2023

Serra Kia has always done a very good and thorough job on my Sorento when I bring it in for service. More

by BRUMIKE51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words, Mike. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

December 20, 2023

Service is always handled in a timely matter and with courteous service. We have used the service department for many issues and they are always honest and nice. I have not had any issues with the servic More

by 79HillsTally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

December 18, 2023

Great service and speedy delivery. This company has consistently been a great company to do work on my truck. More

by ekl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

December 17, 2023

Advisor was very nice and professional. There was no long wait time. The lady that checked me out was very nice and we had a good conversation before as I was checking out. More

by cassandrarenee23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Blackwell
Dec 18, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Your Friends at Serra Jackson

December 16, 2023

It Was Our First service on the 2023 Yukon Denali Ultimate this was a great experience due to the service we received . Thomas set our appt and had it back to us on time ! More

by stevehardee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas G.
Dec 18, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Your Friends at Serra Jackson

December 15, 2023

After last service visit for our new Enclave found oil on our garage floor. Looking under the front of the car, oil was on the frame. Called the Serra Service Department - Representative said "Well the tec More

by rjohnson50
Workmanship
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, Your Friends at Serra Jackson

December 13, 2023

Service was excellent. Matt took very good care of me and went out of his way having my car washed and vacuumed. Serra had great service technicians Matt was the best. More

by C. Holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Dec 14, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Your Friends at Serra Jackson

December 10, 2023

Super informative, easy process, and quick and thorough service 10/10 recommend them for all services and/or needs More

by carterk2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience, Carter! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

December 09, 2023

Sarah has an award-winning service department that took care of my problem in record time and sent me on my way and also provided me a vehicle to get to work while they service my vehicle with a computer u More

by jamesevanssmith
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words, James. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

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