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Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Jackson, TN

4.7
273 Reviews

273 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center

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March 05, 2024

2 1/2 hours for a scheduled in advance oil change and tire rotation. No contact with customer in waiting room. After two hours of waiting, customer went to restroom. Apparently that’s when the customer’s More

by twobirds2birds
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Your Friends at Serra Jackson

March 01, 2024

First required service (oil change and tire rotation). Quick turnaround. No issues. I drive from Memphis to this dealership for all of my new purchase needs. More

by professor_cward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

February 21, 2024

it was friendly and same day completion of repairs with no surprises. overall very satisfied More

by WCROOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

February 20, 2024

Service was a recall repair on my Kia, was completed in the time I was told and I received a thorough explanation of what was done from Alyssa. My questions were answered. More

by jaxlea22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa
Feb 22, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Jax, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Your Friends at Serra Jackson

February 16, 2024

No complaint good job 👍🏾 no problem 🙏🏿 everything is working great ❣️will see you the next time my vehicle tells me it needs service More

by mcki98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, Your Friends at Serra Jackson

February 15, 2024

They are very friendly and they got us in and out quickly. They are also very knowledgeable about their business. We always enjoy going in for service. More

by dallmon319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesman
Feb 15, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words, Dallmon. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

February 15, 2024

Good people, excellent fast service honors their discount coupons. Thanks folks We appreciate you all. More

by ford84020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

February 15, 2024

They always give me a detailed update on my vehicle. I feel like I'm in good hands. Thanks! More

by Elijess22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Feb 16, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Your Friends at Serra Jackson

February 15, 2024

i was called and told my car had aftermarket parts installed and that it would almost a 1000 to repair, then i told them i want to see because i bought it brand new there and its never been touched ,b More

by g.gilliland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your feedback. Here at Serra of Jackson, we pride ourselves on customer satisfaction, and wish to discuss your recent experience further. Please contact us at your earliest convenience. Sincerely, Your Friends at Serra Jackson

February 13, 2024

Appreciate their professionalism and time expended by all employees to thoroughly answer all questions, even concerning vehicles that were not sold by them! More

by jwilli31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint Patterson and all the staff of service department
Feb 14, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Your Friends at Serra Jackson

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