Serra Chevrolet - Cadillac - Buick - GMC - Service Center

2 1/2 hours for a scheduled in advance oil change and tire rotation. No contact with customer in waiting room. After two hours of waiting, customer went to restroom. Apparently that’s when the customer’s tire rotation. No contact with customer in waiting room. After two hours of waiting, customer went to restroom. Apparently that’s when the customer’s name was called to inform customer that ticket was at cashier. After an additional 25 - 30 minute wait, customer went to the checkin desk in the shop and was informed that the ticket was at the cashier. Let me reiterate- no one cared whether the customer was there or got notification that the vehicle was ready. A simple fix but dealer to obfuscated to remedy the problem. More

First required service (oil change and tire rotation). Quick turnaround. No issues. I drive from Memphis to this dealership for all of my new purchase needs. Quick turnaround. No issues. I drive from Memphis to this dealership for all of my new purchase needs. More

it was friendly and same day completion of repairs with no surprises. overall very satisfied no surprises. overall very satisfied More

Service was a recall repair on my Kia, was completed in the time I was told and I received a thorough explanation of what was done from Alyssa. My questions were answered. the time I was told and I received a thorough explanation of what was done from Alyssa. My questions were answered. More

No complaint good job 👍🏾 no problem 🙏🏿 everything is working great ❣️will see you the next time my vehicle tells me it needs service working great ❣️will see you the next time my vehicle tells me it needs service More

They are very friendly and they got us in and out quickly. They are also very knowledgeable about their business. We always enjoy going in for service. quickly. They are also very knowledgeable about their business. We always enjoy going in for service. More

Good people, excellent fast service honors their discount coupons. Thanks folks We appreciate you all. coupons. Thanks folks We appreciate you all. More

They always give me a detailed update on my vehicle. I feel like I'm in good hands. Thanks! I feel like I'm in good hands. Thanks! More

i was called and told my car had aftermarket parts installed and that it would almost a 1000 to repair, then i told them i want to see because i bought it brand new there and its never been touched ,b installed and that it would almost a 1000 to repair, then i told them i want to see because i bought it brand new there and its never been touched ,but after that was called back to say that it did not have aftermarke t parts and it would be couvered, but if i had not said anything they were going to take advantage of me ,sorry sorry sorry never carry my car or my service trucks there again More

Appreciate their professionalism and time expended by all employees to thoroughly answer all questions, even concerning vehicles that were not sold by them! employees to thoroughly answer all questions, even concerning vehicles that were not sold by them! More