Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Jackson, TN

4.7
273 Reviews

273 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Sort by
March 19, 2024

they told me that the brake job would take 4 hours. They did it in half the time, it only took 2 hours. Everyone is very nice. More

by RAINBOWPEACE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

March 19, 2024

I got my oil changed and my tires rotated. One valve stem cap is missing and the other 3 were not fully tightened. I had to turn them 2 to 3 turns to get them tight. They did however get me More

by tim.stroud
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Tim, we appreciate you leaving this feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can discuss your experience further. Sincerely, Your Friends at Serra Jackson

March 17, 2024

Brian Russell was helpful and interested in helping me. He was very courteous. He has been prompt with follow up. More

by vossnatalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Natalie, it’s great to know that Brian provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Your Friends at Serra Jackson

March 16, 2024

Got me in on the same day, fast service and the front desk was very helpful. More

by ashbetts92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words, Ash. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

March 15, 2024

I trust Serra with their quality and honesty regarding both purchases and servicing my car. More

by annejensen32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Anne. Sincerely, Your Friends at Serra Jackson

March 13, 2024

great service in regards to speed and accuracy of service . great respect for customer time More

by mkrueger2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : kelton gaugh
Report | Print
Mar 13, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

March 12, 2024

I appreciate the kindness shown to my wife when she took my truck to get serviced. Thanks so much More

by ferrisarnold410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Croom
Report | Print
Mar 13, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Your Friends at Serra Jackson

March 12, 2024

The service provided at Serra is always great. ..the staff is friendly and professional and willing to assist with any problems. The wait time for an oil change is short, the waiting room is comfo More

by lat002
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clay was extremely helpful!
Report | Print
Mar 13, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Your Friends at Serra Jackson

March 11, 2024

The staff was friendly, waiting room was clean. I went in for a oil change. More

by gloriaamckinnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience, Gloria! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

March 09, 2024

Staff courteous and knowledgeable. Very accommodating with scheduling. A great service department with comfortable waiting area More

by Deborah1221
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Deborah, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Your Friends at Serra Jackson

1
...
13
14
15
...
28