Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Service dept was excellent. . took the car in and they were prompt with my appointment and provided a comfortable place to wait.. everyone was courteous and professional . took the car in and they were prompt with my appointment and provided a comfortable place to wait.. everyone was courteous and professional More

Fast & efficient ! Courteous employees ! On time & not as expensive as I thought would be. Will be back! Courteous employees ! On time & not as expensive as I thought would be. Will be back! More

I had an appointment at 1:30 for an oil change only. I arrived at 1.22 and didn’t leave until 2:59. It should not take an 1 hour and 37 minutes to do an oil change. If they were running late they should I arrived at 1.22 and didn’t leave until 2:59. It should not take an 1 hour and 37 minutes to do an oil change. If they were running late they should have called me before I arrived. They should have updated me while I was there as to why it was taking so long. Other people arriving after me were done before I was. Then the price had went up another $10 since the last oil change. Also, when I made the appointment I inquired about an issue was my key fob. I was told they could look at. When I arrived and asked about this they said I would have to.make an appointment for this issue. More

The overall experience was good. The one gentleman that checked us in was unorganized and confusing. The one gentleman that checked us in was unorganized and confusing. More

My wife was led to believe that our service would be covered under warranty/recall check, but they charged me for it. When I tried to talk to the service manager about it, he began yelling at me and bec covered under warranty/recall check, but they charged me for it. When I tried to talk to the service manager about it, he began yelling at me and became aggressive. When the young man who handled my service tried to speak, the service manager snapped his fingers in his face and yelled “HUSH! YOU BE QUIET”, humiliating the young man in front of 3 other employees who had gathered around when the service manager become hostile with me. The service manager attempting to take my RO and deny me the oil consumption test required to check for the recall. The experience was tense, unpleasant, and unprofessional. If the service manager treats his employees like that out in the open in front of a customer, he should be fired. If he treats all customers like he treated me, he should be fired. He was an angry mess and should be relieved of his duties - and I don’t have faith that he will honestly assess my recall concerns at this point. More

Kia Service is great! Wilson made my service appointment go very smooth, by keeping my informed as I waited in the new nice facility! Wilson made my service appointment go very smooth, by keeping my informed as I waited in the new nice facility! More

Fast efficient service. Staff is very helpful and pleasure to work with. Completed in a timely manner Staff is very helpful and pleasure to work with. Completed in a timely manner More

All personnel were helpful and professional. They took my car on time, and the service was performed in the time and for the price they quoted me. I am very satisfied! They took my car on time, and the service was performed in the time and for the price they quoted me. I am very satisfied! More

The staff is awesome and always so helpful. I bought my car from them and highly recommend anyone to do the same. I bought my car from them and highly recommend anyone to do the same. More

Was disappointed that it took so long to find problems was satisfied with end result was satisfied with end result More