Serra Buick GMC Traverse City

Matthew Huie was great to work with. He made the whole buying process very easy. He was very responsive, knowledgeable, and totally supportive. He made the whole buying process very easy. He was very responsive, knowledgeable, and totally supportive. More

Jeff B. was very helpful in sourcing the truck I wanted and working through the paperwork. Very happy with the process and the product. was very helpful in sourcing the truck I wanted and working through the paperwork. Very happy with the process and the product. More

While I do not put a lot of faith these are actually read, here is my experience. I have no problem with the personnel. Heather, Ashly and Kayla are all top notch and good communicators. I brou read, here is my experience. I have no problem with the personnel. Heather, Ashly and Kayla are all top notch and good communicators. I brought my vehicle in last month for engine noise and because I had a power loss on the free-way. I thought the symptoms were related. It turned out that the Fuel-pump needed to be replaced. I though that this would cure the engine noise as well. The noised persisted even after I retrieved my car. I let it go, because sometimes these things just go away, however it has gotten louder in recent days and yesterday, I discovered that my AC is not working. The original work order does say engine noise as part of the repair, but I am not sure this was ever properly explored. Bottom line, no AC and I have not started it up today to see of the noise persists. More

I had to be Ann Arbor hospital early afternoon Tuesday morning. I can't explain what I felt when my wife and I got in our car to start our trip down state, and the car would not start. I called the Deale morning. I can't explain what I felt when my wife and I got in our car to start our trip down state, and the car would not start. I called the Dealership and asked if they could replace a battery. They said it could make an appointment for Saturday. I explain that I had to be in Ann Arbor this afternoon for surgery. I was told to get the car in the service ASAP. Got the started , made it to the Dealership, and 30 minutes later was on my way, with a new battery. Not only did I make it to U M hospital, I was 30 minutes early. Thank you for the kind reaction and the fast service. More

Heather is a very competent & knowledgeable employee and a joy to do business with in servicing my vehicle! a joy to do business with in servicing my vehicle! More

Mark Blazok has assisted me in purchasing and leasing vehicles for the last seven years, I couldn’t be more satisfied with his service, patience, and knowledge. He guided me in the leasing process and he vehicles for the last seven years, I couldn’t be more satisfied with his service, patience, and knowledge. He guided me in the leasing process and helped me get the pricing to a level I was comfortable with. I highly recommend Mark if you are looking for a no pressure knowledgeable sales person at Serra. More

Ashley was great, communication was great, service manager was great, the repair was not so great, but in the end it was all taken care of. manager was great, the repair was not so great, but in the end it was all taken care of. More

My sales person Matthew is so helpful , he patiently shows me how to program my truck and gets me in for service. shows me how to program my truck and gets me in for service. More

Great salesperson and good selection of vehicles. Hoping that the service will be equally as impressive when I need it. Hoping that the service will be equally as impressive when I need it. More

The service was great and Ashley kept me up to date on what was happening and on any delays. what was happening and on any delays. More