Serra Buick GMC Traverse City

My experience with GMC truck leasing thru Serra was “Easy Peasy”. Josh Lawson handled absolutely everything and made the whole process smooth and painless. Stellar work! Peasy”. Josh Lawson handled absolutely everything and made the whole process smooth and painless. Stellar work! More

Time was scheduled, text to change time 1/2 hour. Came in wasn’t changed Came in wasn’t changed More

Great experience basically worked out everything over the phone and came in to sign and was in and out in like 15 minutes. phone and came in to sign and was in and out in like 15 minutes. More

Josh and the team are nothing short of spectacular. ..... he's our car guy and we will be back .... two thumbs up bravo!!! ..... he's our car guy and we will be back .... two thumbs up bravo!!! More

Buying a vehicle is often something people anticipate with caution, but my experience at Serra GMC in Traverse City completely changed that perception. From the first conversation, Mark made the proce with caution, but my experience at Serra GMC in Traverse City completely changed that perception. From the first conversation, Mark made the process feel less like a sales transaction and more like guidance from a trusted friend. He was attentive without being overbearing, knowledgeable without being arrogant, and professional without feeling scripted. Every question was met with patience, every concern with transparency, and every step with genuine care. What impressed me most was not the vehicle itself, but the experience surrounding it. In an industry where exceptional service can be difficult to find, Mark delivered exactly that. I walked into the dealership as a stranger and left with a level of trust and respect that is rarely earned so quickly. If customer service still matters to you, ask for Mark. Experiences like this are the reason people become lifelong customers. More

If there is a more genuine car salesman out there, I have yet to encounter them! Yigit K. was incredibly knowledgeable on all the makes and models and so patient with my indecisiveness. He was thoughtful to yet to encounter them! Yigit K. was incredibly knowledgeable on all the makes and models and so patient with my indecisiveness. He was thoughtful to my particular financial and trade-in situation and went above and beyond the call of duty to help me find the perfect car for me and my children. When we didn't find the exact one, he offered to search further and was not going to give up on me... He's the guy to see for a car, no doubt! More

Great Dealership. Easy Process. Jeff Baja is the best. Always goes extra and out of his way to make us feel like family Easy Process. Jeff Baja is the best. Always goes extra and out of his way to make us feel like family More

Friendly and extremely helpful. Everyone I spoke with was genuinely cordial, a very comfortable environment. The coffee and cookies were also delightful. Everyone I spoke with was genuinely cordial, a very comfortable environment. The coffee and cookies were also delightful. More

Matthew made the car leasing easy. Unfortunately I didn't get to drive it much since the engine light came on the next day. Service department has been working to fix the problem. Ho Unfortunately I didn't get to drive it much since the engine light came on the next day. Service department has been working to fix the problem. Hopefully i will have it back soon. More

Serra GMC service department takes great care of my Yukon and I appreciate and have confidence in Kayla Panek, my service coordinator and the entire service team. and I appreciate and have confidence in Kayla Panek, my service coordinator and the entire service team. More