Serra Buick GMC Traverse City

Very disappointed. Took our 2019 Chevy Traverse because the "Shift to Park" error code was coming up intermittingly and causing us not to trust the car. It is a well Took our 2019 Chevy Traverse because the "Shift to Park" error code was coming up intermittingly and causing us not to trust the car. It is a well known problem, prompting GM to issue a service bulletin and even issue a part specially designed to elevate the issue. After having our car all day, we were called to pick it up and told that the problem couldn't be duplicated hence they could do nothing about it. It was an "intermittent" problem by definition and definitely real. The internet is filled with complaints about it and there is even a site promoting a law suit and calling for a recall. After reading the details, I purchased the part myself and put the GM part that fixes the problem into the car myself in under a half hour. My major compliant is that Serra could have done it and I would have paid for the part and labor. Again, very disappointing. Our experiences when Marsh owned the dealership were very different. This is our fourth Traverse and love the vehicle itself but are looking at replacing the car with a 'non' GM product. More

Had body work done. went to pickup and backup camera wouldn’t shut off. I sat for 2 hrs while they tried to figure it out. The kid tried everything,draining the battery went to pickup and backup camera wouldn’t shut off. I sat for 2 hrs while they tried to figure it out. The kid tried everything,draining the battery and GOOGLING for ideas. Guess who fixed it.THE WOMAN AT FRONT DESK WHO ANSWERS PHONES. THERE WAS A LOSE WIRE exactly where the repairs were but no man found it. TOO EASY AND LOGICAL. Thank you to whoever you were. Only after complaining their plan for keeping me vehicle went from 10 days to 5 More

Great staff and great service before and after the sale. I recommend you ask for Josh Lawson. He will help you with all your car needs. I recommend you ask for Josh Lawson. He will help you with all your car needs. More

Recently purchased a Buick Envista from Mark Blazok at Serra in Traverse City. Great experience. Mark is very professional and I love my car!! Thanks Mark!!! Serra in Traverse City. Great experience. Mark is very professional and I love my car!! Thanks Mark!!! More

Communication with the dealership was the five star factor and would definitely recommend them to everyone. factor and would definitely recommend them to everyone. More

Bill Marrsh auto has been thorough in their handling of their vehicle transactions for a long period of time. their vehicle transactions for a long period of time. More

Timely attentive help from each team involved in getting us the exact truck we wanted to buy. Clear explanations about the price service and process that made it easy us the exact truck we wanted to buy. Clear explanations about the price service and process that made it easy More

As is the norm the staff was pleasant and effective! The work was done on time and as promised. Kudos to all at Bill March! The work was done on time and as promised. Kudos to all at Bill March! More

I would highly recommend Jeff Baja to anyone purchasing a vehicle. He was accommodating and made the process effortless. vehicle. He was accommodating and made the process effortless. More

We scheduled our appointment two weeks in advance so we could make sure we told our clients we were limited that day. Brake and Alignment Plus suggested we take it to you because you could diagnose it bett could make sure we told our clients we were limited that day. Brake and Alignment Plus suggested we take it to you because you could diagnose it better and have access to dealer parts. We dropped it off at 8 am and expressed we needed it back by the end of the day. At 3:45 pm we called to see the progress, only to be told it hasn’t been looked at and they’ll get to it tomorrow. We went back and picked it up without service being provided. There were people we couldn’t take to addiction treatment services because our vehicle was sitting at Bill Marsh GMC all day. It’s not fair of me to have high expectations but a call to switch days or even say “we don’t want to look at it” or “we don’t know how” would have saved a lot of valuable time. Very disappointed. More