Serra Buick GMC Cadillac

Absolutely stay away! !! Serra has had my money for 7 days now for a vehicle we purchased and have yet to send us our vehicle!!! Apparently there is only one single truck t !! Serra has had my money for 7 days now for a vehicle we purchased and have yet to send us our vehicle!!! Apparently there is only one single truck they use for transport and we’ve been waiting a week for them to tell us when they’re shipping our car! They were in constant contact with us when trying to get our money but now that they have it it’s crickets!! Send us our vehicle Serra!!! More

Bought my truck from NY. All around great experience with Tom from the Sales team and entire finance team. Answered all my questions, sent pictures and videos as requested. C All around great experience with Tom from the Sales team and entire finance team. Answered all my questions, sent pictures and videos as requested. Could not have been more than happy with my experience. More

I have a lease ending soon and was just shopping around for my next car. They responded very quickly and professionally. for my next car. They responded very quickly and professionally. More

Been a customer for 15 years recent service visit not up to their standard ended up with zero result. Only time I brought in a clean car and returned dirty.Seems like many of there best staff have left to their standard ended up with zero result. Only time I brought in a clean car and returned dirty.Seems like many of there best staff have left More

Staff was friendly. All around good experience they even delivered my car. They found me a lower rate than my pre approval So… All Good All around good experience they even delivered my car. They found me a lower rate than my pre approval So… All Good More

Car buying easy I went here to look at a Jeep Cherokee, I wanted to stick with a Jeep since I’ve owned a older one, Sean made my experience easy and overall a great g I went here to look at a Jeep Cherokee, I wanted to stick with a Jeep since I’ve owned a older one, Sean made my experience easy and overall a great guy who you can bond with while dealing with the whole car buying deal. Needles to say I drive the Cherokee I went to look at there and I’m very pleased with the dealer. Recommend to anyone More

Awesome service I had a great experience at Serra dealership the salesman was very kind and easy-going and very professional he gave me so much information I didn’t I had a great experience at Serra dealership the salesman was very kind and easy-going and very professional he gave me so much information I didn’t have many questions to ask I will recommend anyone to come to this dealership everyone was great My salesman’s name was Sean Turner More

maybe my 14k pre-approved loan wasn't enough...for you. This dealership would not let me view the inside of the cars that interested me...I WAS NOT A STRANGER TO THIS DEALERSHIP...THEY HAD ALL MY INFORMATIO This dealership would not let me view the inside of the cars that interested me...I WAS NOT A STRANGER TO THIS DEALERSHIP...THEY HAD ALL MY INFORMATION ON FILE AND MY ID!!!!!!!!!!!!!!!!!! They treated me as if I were a known miscreant or a criminal. Then the (finance) manager called me back ((I noticed that you ran my credit)) trying to find out if there was anything he could do. "No thank you." The next day the sales agent called. IF PEOPLE NEED AN APPOINTMENT TO SEE YOUR VEHICLES THEN SAY THAT, OTHERWISE IT WOULD SEEM AS THOUGH YOUR STAFF HAS A PARTICULAR BIAS. Don't shop here. More

Rip off Bought a used vehicle was under impression it had some type of inspection next day after purchase took it back motor mount broke, caliper locked up, m Bought a used vehicle was under impression it had some type of inspection next day after purchase took it back motor mount broke, caliper locked up, miss firing had oil on two spark plugs they said they would fix the interior pillars never did did would fix rear window defrost never did. Won't help at all with very expensive repair bill, manger won't return call. Very rude. Now they lie and claim they only did an oil change and never actually inspected it. I find that a lie because they offer 120 k mile warranty and this Escalade had 108 they knew about the issues. More