Serpentini Chevrolet of Tallmadge

Really wanted to make a deal. I went in after seeing exact vehicle i was looking for online with outstanding price. So i decide to pull trigger on purchase. Salesman tried up I went in after seeing exact vehicle i was looking for online with outstanding price. So i decide to pull trigger on purchase. Salesman tried upselling me on some things. But my bank usually offers similar products for less. I get my cash together and LOC from my bank to cover the rest. Keep in mind I've already made them aware that i have financing in place. They insist i let them run my credit to see if they can give me a better deal. But we all know you don't want 3 and 4 hits on your credit. So when is time to go the salesman sends paperwork for vehicle. But now the price is almost $7000 more than advertised. I have pics . So i ask the salesman what happened, he states that's only if you go through their (gmac) financing... I've never seen that but ok. I ask to speak with someone else he states that's their policy. If that's the case it should be stated but who misses out on a sell to go through someone else when money is already in motion. I don't like to hassle with salesmen. So a week later I'm still looking and see the same vehicle offered through another bank at original price. I don't like the dishonesty when there is no need to be. Just keep it real with people most of us understand. But raising the price 7000 is plain criminal. More

Harrison was very polite and honest. He was very knowledgeable about what he talked about He was very knowledgeable about what he talked about More

Harrison and Steve were amazing in helping me get the exact 4Runner I wanted and also helping me through the process. They truly went above and beyond to get me what I wanted! exact 4Runner I wanted and also helping me through the process. They truly went above and beyond to get me what I wanted! More

Spent 7 hours there on 11. 14.25 looking for a car after ours was totaled. The car we scheduled to see was "in the shop," and we were shown another car. Ironically, it was the c 14.25 looking for a car after ours was totaled. The car we scheduled to see was "in the shop," and we were shown another car. Ironically, it was the car I was looking at, and I talked my partner into test driving it. We weren't going to buy it at first; he was set on the other car. However, after some discussions, we decided to see if we qualified, and if so, we would get it. We pointed out some issues to Harrison we wanted resolved, one being vomit. He stated the car had only been on the lot a couple of days (this morning we found out from a Facebook post, they've had this car since October 13) so they hadn't had a chance to detail it, but assured us that once we started on paperwork, "the service department would be on it like clowns in a clown car; seriously, a whole bunch of them get in there and pull everything out and get it all cleaned up." After 7 hours of back and forth, we finally signed papers and left. It was late and dark. We were hungry and tired. When we got home, something made me look, and sure as xxxx, the vomit, spilled whatever, dirt... everything was still there. But this time it was late, and I was fuming. I already left feeling something was off; this just made me have 0 trust in our salesman and this dealership. In the last 5 years, we have purchased 3 cars from 3 dealerships, and this was by far our worst experience ever. More

Although I didn't end up purchasing here, my experience was very good. They have a great inventory, are willing to let you test out anything and also make good suggestions for vehicles to try. Very friendl was very good. They have a great inventory, are willing to let you test out anything and also make good suggestions for vehicles to try. Very friendly people. More

I was greatful for Channing for helping me get my new car. At first it wasn't looking promise but he was able to work his magic and I was able to get my new SUV and make things easier not just for me but car. At first it wasn't looking promise but he was able to work his magic and I was able to get my new SUV and make things easier not just for me but for my family as well. More

Had a 4:00 appointment to look at a car with intentions on buying it and brought cash. Driving an hour to get there so they said they would have it prepared. - Took an hour just to get someone to help on buying it and brought cash. Driving an hour to get there so they said they would have it prepared. - Took an hour just to get someone to help me. - Salesman brings me the wrong car to test drive. Maybe an honest mistake, not the biggest deal. - Wait another 10 or 15 minutes for him to bring the right car up. - He comes back and says “Sorry but this car has NO BRAKES, we can’t even sell it”. - So they had me book an appointment, Drive 1 Hour, Wait 1 Hour. Just for them to tell me they can’t even sell it because it isn’t drivable? Not exaggerating when I say this was the worst customer service I have ever seen. More

Serpentini Tallamdge represented itself so badly when I scheduled a test-drive. For 2 days I got multiple reminder texts & phone calls asking me to confirm my appt. & I confirmed each one. When I arrived scheduled a test-drive. For 2 days I got multiple reminder texts & phone calls asking me to confirm my appt. & I confirmed each one. When I arrived on time - they told me the CAR WASN'T READY TO TEST DRIVE. This was after finding no place to park, waiting 15min after checking in, watching employees get coffee, dancing in front of the reception desk. Finally I go up to ask when the sales rep is coming, & the guy with whom I checked in 15 min ago, just looked over at a salesman & said, "hey are you free?". Then I wait another 15 minutes for this guy to go copy my license, & come back to say, "That car's not ready to test drive; sorry." Absolute GARBAGE-SHOW at this dealership. I called the number which had just called ME that morning to confirm the appt (to which I had responded & confirmed), to relay the info & complain, and she actually offered to let me know when the car WOULD be ready to test-drive - as if I EVER would want to have anything to do with Serpentini again - NO WAY! Also, The road E Tallmadge Ave. on which the dealer's located is horrible too. The service dept supervisor of Tallamdge & the Mayor both need a swift kick in the rear end, as well as the management at this dealership. More

Jim Lucas was so nice to work with. He made everything go smooth and wasn't your typical sales person pushing things on us. We highly recommend him! He made everything go smooth and wasn't your typical sales person pushing things on us. We highly recommend him! More

What a joke, made an appointment to look at a new 2025 Equinox, I gave them the stock number I wanted, THEY called and texted me twice to make sure I was coming, I drove an hour to get there and they sold Equinox, I gave them the stock number I wanted, THEY called and texted me twice to make sure I was coming, I drove an hour to get there and they sold the car LAST Monday!! Are you kidding me?? That's how you do business? Nobody there knew what was going on or where this vehicle was. More