Serpentini Chevrolet of Strongsville

Ricardo and Dave were excellent! Very trustworthy and made the process of buying a new car easy! Very trustworthy and made the process of buying a new car easy! More

I was having transmission issues with a 2024 Chevy Silverado trail boss with 3700 miles on it. I took it to serpentine. They looked at it said yes there’s a problem and then parked it in the back of t Silverado trail boss with 3700 miles on it. I took it to serpentine. They looked at it said yes there’s a problem and then parked it in the back of their service department where it’s at for two weeks. I could not get a loaner while my vehicle was down. I could not get returned phone calls when I was looking for a status on my truck after two weeks of not knowing I pulled my vehicle from serpentine and took it to another dealership. I will never take my vehicle there for service or purchase a vehicle there. I have Also had bad experiences when trying to buy a vehicle there. Their sales people seem to judge you by the vehicle that you pull up in. More

Friendly salesman; price is right; helped me with my question and gave me a great deal; THANK YOU VERY MUCH!!! :) question and gave me a great deal; THANK YOU VERY MUCH!!! :) More

They plugged my tire yesterday. It is still holding air today! I took it to them because we had an expensive tire warranty written into our financing at time of purchase a few mont It is still holding air today! I took it to them because we had an expensive tire warranty written into our financing at time of purchase a few months ago. More

Untrustworthy Service Center - Do Not Recommend I will no longer be taking my vehicle to Serpentini of Strongsville Service. Strongly recommend you don’t either. Took it in for a regular oil change, t no longer be taking my vehicle to Serpentini of Strongsville Service. Strongly recommend you don’t either. Took it in for a regular oil change, tire rotation, and multipoint inspection. 1.After their “inspection” they told me verbally and printed on their service summary that my front breaks were worn to 3-4mm and advised replacing soon. Not even a week later my front breaks were down to metal on metal and we had to replace a rotor. 2.In the process of replacing the rotor and breaks it was obvious the tires were never removed and rotated. Looked back at the service summary and “tire rotation” is not checked as having been done. 3.The next day after having it “serviced” at Serpentini Strongsville my check engine light came on with a code for a leak in the EVAP system. They quoted me $189 just to look at it. I will never know what was or wasn’t done that day but I do know my vehicle was in much worse condition after they had it and I do not believe what they said was done, was actually done. I won’t be going there again and I won’t be recommending them to anyone. More

Corey was great to work with. Good experience overall. Would recommend using Corey in the future. Good experience overall. Would recommend using Corey in the future. More

Corey was great to work with! Seamless process. Made our 4 hour trip worth it. Josh in finance was easy to work with also. Great experience all the way around. Seamless process. Made our 4 hour trip worth it. Josh in finance was easy to work with also. Great experience all the way around. More

Dave is fantastic to deal with. Excellent salesman. Smooth transaction and very please with purchase. This is the 2nd vehicle he has sold me and highly recommend. Excellent salesman. Smooth transaction and very please with purchase. This is the 2nd vehicle he has sold me and highly recommend. More

Had routine service and correction of “ place in park “ issue. Nick was great with keeping me updated on when the car would be done. I always have a great experience in this service department. issue. Nick was great with keeping me updated on when the car would be done. I always have a great experience in this service department. More

My service contact named Mike was very personable and explained nicely all the things I needed to have done besides the LOF I had previously scheduled. He and the tech that worked on my vehicle are keepe explained nicely all the things I needed to have done besides the LOF I had previously scheduled. He and the tech that worked on my vehicle are keepers in my opinion. More