
Serpentini Chevrolet of Strongsville
Strongsville, OH
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I was happy with the the service that I got from my salesman Brian. However, when I went to pick up my car a week later. The preparation of my car was not very good. My head license plate holder was st salesman Brian. However, when I went to pick up my car a week later. The preparation of my car was not very good. My head license plate holder was still in the trunk along with all my manual and information booklet. I just happen to open my hood and there was not even a drop of windshield wiper in the bottle. My car was dirty and was not wash. The windshield was spotty. There were white stuff on my orange car and no one saw it. The body of the car have stuff over the entire car when you feel the car. The cap on one of my tire was not on. I even mentioned this to my salesman when I first looked at the car.I could keep going on. This was the poorest service I ever received from any car dealership and this is the fifth new car I bought over many years. Dissatisfied customer, Hyacinth Williams More
Serpentini Chevrolet Strongsville was very helpful in the purchasing of two cars for myself and my son at the same time. I got a 2011 Impala LTZ,and my son got a new 2013 Chevy Cruze. They added protective c purchasing of two cars for myself and my son at the same time. I got a 2011 Impala LTZ,and my son got a new 2013 Chevy Cruze. They added protective coatings and interior treatments for both cars for an additional but lower cost to us with this purchase of two vehicles. Chris came to us and was very helpful from the begining. Matt came in and closed a very good deal for us. I bought a car from Serpentini Chevrolet Strongsville before and am still satisfied with there service. I would refer this company any time. Thank Very Much Charles S. More
I came to the dealership to look at the chevy equinox in june of 2012. I wasn't ready to buy yet, but I wanted to check out the equinox to see if I would like driving it. Jamie was introduced to me by some june of 2012. I wasn't ready to buy yet, but I wanted to check out the equinox to see if I would like driving it. Jamie was introduced to me by someone else. He showed me an older equinox which I tested drove in the parking lot. I loved it. I couple months later I came back and test drove a 2011 equinox out in traffic. I wasn't able to buy the vehicle until my lease was up in Dec. Jamie contued to be very friendly and helpful. At the end of October 2012 I came in to order the Equinox I wanted. Jamie greated me and said that he would be able to get me the one I wanted right away and I wouldn't miss out on the discounts that were being offered. after some discussions a deal was made. Then there was a bad storm but Jamie was able to have my new Equinox there for me when I came to pick it up right on time. A couple days later I couldn't remember how to set the speedomoter so I could see how fast I was driving. Jamie was able to get some one to help me on the phone right away and I was able to set the speedomtor so I could see how fast I was driving digitally. I bought a 2013 Equinox LS. I love driving it. It was a very great experince. Thank you Jamie Utterback. More
Brought my daughter to buy her first new car. Jamaar greeted us with a big smile and said how my i help you. He listened to our request and quickly directed us to a couple great cars of witch my daughte greeted us with a big smile and said how my i help you. He listened to our request and quickly directed us to a couple great cars of witch my daughter picked the Chevy Cruise. The dealership even had the color she wanted. After we took it for a test drive my daughter said she loved it and it was not long at all for Jamaar to present us with a very good deal. We accepted and not long after that we got to meet Kara Lee to finalize the paper work. Kara Lee was very courteous,helpful and quick. My daughter and I had a very great experience. More
All three of the sale personel that ive listed are remarkable works. The changed my veiw on how people can deal for a new veichle. The helped me with geting a great trade in for my old truck and a way remarkable works. The changed my veiw on how people can deal for a new veichle. The helped me with geting a great trade in for my old truck and a way to pay off a previous loan to buy my new truck. Kara lee was super nice and easy to get along with makeing the finacial part of the transaction easier than i ever though it could be. Thank you so much for making this possible! More
This is my fourth car purchase or lease from Serpentini and its the best one by far. Deb treated me with respect and worked with me so I drove home in my dream Equinox. She is fantastic and I will recomm and its the best one by far. Deb treated me with respect and worked with me so I drove home in my dream Equinox. She is fantastic and I will recommend her and Serpentini to anyone I know that is looking for a new car. Deb even took the time to call me two days after I leased the car to see how I liked it. That was very thoughtful of her. I can't say enough good things about her. :) More
Josh greeted us in a very friendly manner when we first pulled into the parking lot. He was very customer oriented and knowledgeable regarding the truck that we looked at and eventually purchased. Both my pulled into the parking lot. He was very customer oriented and knowledgeable regarding the truck that we looked at and eventually purchased. Both my fiancee and I were impressed with Josh's sales approach where we did not feel pressured to buy. He focused on our needs and what we were looking for. I wish all car sales persons were like Josh since he was very personable and made the entire car shopping experience very enjoyable. More
My thanks for the professional job that Mr. Tom Hetzel provided to me. I live in Cincinnati so most of our correspondence was by phone and email. Tom was more than patient with me. He even came in on his provided to me. I live in Cincinnati so most of our correspondence was by phone and email. Tom was more than patient with me. He even came in on his day off to deliver the car. No drama or issues, just straight up which I appreciate. Love the car! Would make the drive again if needed. Thank you to Kara as well in finance, very professional. You do need to keep the Corvette Cafe open on Sunday :) Thanks again! Brent Bates More
Great service. I had planned on looking at multiple dealerships and never left Serpentini Chevrolet of Strongsville until it was with my new 2013 Chevy Equinox! dealerships and never left Serpentini Chevrolet of Strongsville until it was with my new 2013 Chevy Equinox! More
Great friendly place - you feel welcome - since this was our second car purchased there we felt very comfortable. Megan at the snack bar is always very friendly also to us - we stop by her every time we our second car purchased there we felt very comfortable. Megan at the snack bar is always very friendly also to us - we stop by her every time we had our car service More