Serpentini Chevrolet of Strongsville

Tim Koches was genuinely helpful in directing me to my new Malibu as I was giving up a magnificent 2008 Lucerne Super with the hope of obtaining a vehicle that offered at least some of the amenities of t new Malibu as I was giving up a magnificent 2008 Lucerne Super with the hope of obtaining a vehicle that offered at least some of the amenities of that Buick. I did not come to purchase a car, particularly a Chevrolet as I did not think Chevy could offer reasonable quiet and comfort compared to what Buick and Cadillac offered (also Lexus). I explained that I was researching my options. Mr. Koches did a fine job of selling that Malibu (he picked the LTZ with leather seats for a test drive). On delivery Ms. Diemert also was very helpful in explaining the 2013 Malibu features which were quite advanced compared to my 2008 trade in. Likewise when I discovered a dent on the hood, Mr. Koches made an appointment for a technician to fix that dent which he promptly kept (perfect fix). That said, I was not happy with the sales manager who offered me a price for my trade in below the web offer. I had to haggle to approach the $17,000+ your website gave me. I did not document the trade-in offer, however since it came from your website (which I explained to the sales manager) it could have been easily accessed from your computer. The other issue was the financing which increased my loan with a premium of prepaid interest of $235. In addition, I would be subject to a $250 penalty if I paid off the loan (most likely refinance at a much lower rate than the 4.22%) through my credit union (which offers free debtor life insurance) or State Farm Bank. I am hoping that if I should need service again that your dealership will provide great service which should make up for my gripes and allow for an excellent review. More

I have recently been widowed so taking my car to serviced was a new experience for me. I was treated with respect and I was comfortable with the fact that I was getting good and reliable service. serviced was a new experience for me. I was treated with respect and I was comfortable with the fact that I was getting good and reliable service. I was also impressed with the lady at the snack counter as well. More

I can't say enough about Mr. Craig Bohl. My small concern of Sunday,6/2/2013, was major enough to him that when I, on my appointment today, Wednesday 6/5/2013, Mr. Bohl order an inspection on my wife concern of Sunday,6/2/2013, was major enough to him that when I, on my appointment today, Wednesday 6/5/2013, Mr. Bohl order an inspection on my wife's automobile and found the need to replace two rear wheels on her 2012 Malibu with two new ones, balanced accordingly, front and rear, at the Serpentini's Strongsville Dealer cost but none to us. We are grateful to him and the Service clerk Mr. John Moutsios. As if the wasn't enough, the Car was returned washed as well. Mr Craig Bohl, I take my hat off to you for your time, service and attention given to the Safety of my wife and her Automobile when driven. Thank You again, Sir. Ramon Lozada More

We went to the dealership to look at a used car, but when we decided it wasn't for us, we wanted to lease a new car. Christian Berlovan was very helpful in putting us in a new Chevy Cruze, worked with us to we decided it wasn't for us, we wanted to lease a new car. Christian Berlovan was very helpful in putting us in a new Chevy Cruze, worked with us to get the payment to where we were comfortable. Very pleasant, answered all the questions we had. One of the best car buying/leasing experiences i've had in a long time....AAAAAAAAAA++++++++ More

I have bought my last 5 cars here. Sales people were great and friendly.Service department was just as good.They called me and told me I could get a great deal on a MALIBU.They were right. I love the ca great and friendly.Service department was just as good.They called me and told me I could get a great deal on a MALIBU.They were right. I love the car but more importent my wife does.Also I still love my 2010 IMPALA. More

This is the second vehicle I have leased with serpentini and I am totally satisfied with all aspects of my experience. I will be leasing at this dealership as long as they exist. and I am totally satisfied with all aspects of my experience. I will be leasing at this dealership as long as they exist. More

This was my first time to any Serpentini location. They are a large dealership so I had high expectations. The Strongsville location did not disappoint! I am very particular about which vehicle I select. I are a large dealership so I had high expectations. The Strongsville location did not disappoint! I am very particular about which vehicle I select. I usually know what I want when I go out but this time I was buying a first car for one of my kids. I walked in and met with Mike DiDomenico. Mike was very friendly and interested in whatever it was that "I" wanted. I was undecided between leasing a new vehicle or purchasing a CPO vehicle. He helped every step of the way and spent a great deal of time over the course of several days to make sure I got whatever information I needed whenever I needed it. I had looked at many cars, both new and used and test drove a number of vehicles before deciding on a CPO car. Mike was very helpful and maintained a fantastic level of communication with me through every step of the buying process, which was just what I needed. I highly recommend Serpentini of Strongsville and would advise you to ask for Mike DiDominico. I should also mention that during one of my visits, I was assisted by Ms. Deb Goss. I was very pleasantly surprised to find that the professional sales force at Serpentini has depth! Deb was enthusiastic and ready to help me as much as possible! Kudos to Mike and Deb for a job well done. I will definitely be back in the future! More