Serpentini Chevrolet of Strongsville

My experienced with Serpentini Chevrolet was nothing but positive, and I would not hesitate to refer others to them. I was dealing with a less-than-perfect financial situation, combined with carrying over n positive, and I would not hesitate to refer others to them. I was dealing with a less-than-perfect financial situation, combined with carrying over negative equity on my trade-in. But I had to get out of my old vehicle -- I'd had nothing but problems with it (major problems!), and as a single woman, I need something reliable that I can trust. I really wanted a new vehicle (vs. used), and had set my sights on the Equinox, but I just wasn't sure if I'd be able to swing it financially. I can't say enough about Josh, Jeanine and Bob Serpentini. They didn't judge me, they were patient and understanding, and at the end of the day, they were able to make the financing work for me. I drove home that day with my new 2013 Chevy Equinox, and I haven't stopped smiling since! I'm just so thrilled that I have the vehicle I wanted, and I know no other dealership would have taken the time and effort to make it work for me like Serpentini Strongsville. I will be forever grateful to Josh, Jeanine and Bob for their willingness to take the time and work with me. One of the staff said something that really resonated with me. As I was just waiting for the final cleaning and prep of my Equinox to be done, I was chatting with the woman who runs the Cafe (Meg?). She knew I was so excited and happy, and I told her I really wanted to do something for the staff because everyone had been so nice. She said, "Your joy is all the thanks we need." I thought that was a very special attitude, and I believe the entire staff feels that way! More

My overall experience was fantastic and very professional. Tony started the sales process by working with my very busy schedule and my deadline to use my GM points. He listened to my concerns professional. Tony started the sales process by working with my very busy schedule and my deadline to use my GM points. He listened to my concerns and called me back within a few hours. He then turned me over to Deb who also knew of my time contraints. She was excellent at communicating through text messages and emails. Deb was an expert on the Malibu that I test drove with her. I have never had such a thorough explanation of features in a car. She made the car buying experience a very pleasant one. Kara Lee also played an important role in the sales process. After doing all of the paperwork with me, she returned me to the showroom floor to wait for the delivery team to go over the car with me. After about 15 minutes, she saw that I was still waiting. She took it upon herself to "deliver" the car to me since she drives the exact same car. I was very pleased that she went out of her way to make sure I was taken care of. More

Josh was amazing really enjoyed working with him,I was never pressured and he went out of his way to make sure I was happy with my new car and never tried to push anything on me or pressure me into somet never pressured and he went out of his way to make sure I was happy with my new car and never tried to push anything on me or pressure me into something I didn't want would recommend him to anyone. More

I got to the show room late Saturday evening just around closing time. Eric Livingstone was my sales person and he was great. He went the extra mile for us. Kenny Cotto was very helpful. I was satisfied closing time. Eric Livingstone was my sales person and he was great. He went the extra mile for us. Kenny Cotto was very helpful. I was satisfied with the trade in and think I purchased a lot of car for the money. A young man helped explain the car and got me connected to ON Star. I don't remember his name but I think it was Josh. Eric will remember. Previously to purchasing the car I would have my 2005 Equinox serviced and I really Like John Moutsios. He is always helpfu. Thank You, MaryAnn NIcholas More

We recently purchased a new car from Garth, a 2013 Chevrolet Malibu. We previously purchased from Moe who was promoted a year ago. Every time we come to Serpentini we purchase a vehicle. This was o Chevrolet Malibu. We previously purchased from Moe who was promoted a year ago. Every time we come to Serpentini we purchase a vehicle. This was our fifth vehicle purchase. We keep coming back to Serpentini because of the great service, which includes bending over backwards to please their customer. From the moment you step out of your vehicle someone is there to greet you and if you are looking for a particular salesperson they glady get the individual for you. It is like doing business at your kitchen table and if Bob Serpentini is there he walks over and introduces himself and thanks you for coming in. I have recommended Serpentine Chevrolet to everyone I know, I was talking to a stranger at the Auto Show and high recommended Garth at Serpentini to her. When the time comes we will be back to purchase our next vehicle. More

My name is Kathy and I just purchased a 09 Malibu from Strongsville Serpentini. Jamaar is the salesperson I dealt with and he was very courteous & professional.There was absolutely no pressure to make the Strongsville Serpentini. Jamaar is the salesperson I dealt with and he was very courteous & professional.There was absolutely no pressure to make the purchase. Willis(sales manager),Nate(finance director)and Mario(finance manager)completed the deal and had me out the door with my Malibu. Thanks guys!!!! There was absolutely no reason I needed to shop for a vehicle anywhere else. Serpentini is the place to go. More

Friendly, Knowledgeable staff. Worked with me to make a deal happen. Great Experience overall. Jamie was very customer service oriented and provided us with various options that allowed for the best deal t deal happen. Great Experience overall. Jamie was very customer service oriented and provided us with various options that allowed for the best deal to be done. Looked out for the customer and the free lunch was nice as well. More

What can I say, this is the second vehicle purchase from Serpentini in Strongsville and will not be our last. Chris Klein and Delivery Coordinator Terri Diemert made this one of the easiest processes ever a Serpentini in Strongsville and will not be our last. Chris Klein and Delivery Coordinator Terri Diemert made this one of the easiest processes ever and we now have a brand new car sitting in the garage. Thanks to everyone at Serpentini Chevy for being professional and making our visit so easy. We've already recommended Chris and this wonderful dealership to not only our Son who is hoping to buy his first car but friends and coworkers as well. Now if I have time I think I'll go get a free car wash at Serpentini Chevy...... More

My wife and I had a great experience with purchasing our new Chevy Cruze at Serpentini Chevrolet of Strongsville. We worked with our Sales Representative Deb Goss and Delivery Coordinator Terri Diemert and new Chevy Cruze at Serpentini Chevrolet of Strongsville. We worked with our Sales Representative Deb Goss and Delivery Coordinator Terri Diemert and both were extremely helpful, knowledgeable, and courteous throughout the entire process. My wife and I were completely satisfied with everyone we dealt with at Serpentini Chevrolet of Strongsville and we are very happy with our decision to purchase the Chevy Cruze. More

I have heard bad things about going to a dealership for car repairs, but in hindsight, had I gone to Serpentini Chevrolet in the first place, we would have probably caught a problem right away that led to car repairs, but in hindsight, had I gone to Serpentini Chevrolet in the first place, we would have probably caught a problem right away that led to the melting and replacement need of my catalytic converter. I cannot say about all dealerships, but I can say I trust Serpentini to be on the level, and I erred by not going there to begin with. They also caught an engine problem that had the potential to fry my engine that the small mechanic did not notice. The survey says: Serpentini it is! I am no longer afraid to go to a dealership, because I am confident that at Serpentini, I will be treated fairly! In addition, the Corvette Cafe is a comfortable and hospitable place to wait out small repairs and standard maintenances such as an oil change or alignment. More