Serpentini Chevrolet of Strongsville

jakewear Serpentini reminds me of the JETSONS cartoon. when we come into the facility it's architecture is "state of the art!" we are waiting for them to be Serpentini reminds me of the JETSONS cartoon. when we come into the facility it's architecture is "state of the art!" we are waiting for them to be the first, with flying cars landing on the roof. everyone, and we mean everyone, has been terrific. helpful, knowledgable, friendly, hands on direct. Even if 1 person wasn't sure, they quickly got another to confirm up our questions. It has been a great experience and our new silverado is so awesome, we cannot get enough of it. Serpentini rocks! More

another silverado I have purchased several vehicles from serpentine and every experience is great! Dan Noel and Don Nicol are always a pleasure to work with. the enti I have purchased several vehicles from serpentine and every experience is great! Dan Noel and Don Nicol are always a pleasure to work with. the entire process for me is seamless from the time I trade in the old vehicle to driving off in the new vehicle. No haggling, just the bottom line and great service. I highly recommend!!!! More

Customer Service = FAIL Serpentini sold us a used (60,000 miles) Mazda CX7 with a power train warranty. 7 months later, the engine and turbo needed to be replaced. The power Serpentini sold us a used (60,000 miles) Mazda CX7 with a power train warranty. 7 months later, the engine and turbo needed to be replaced. The power train warranty covered the 7000 dollar repair. The car runs great. The problem began when we informed Serpentini that the remote start no longer works. They admitted it was caused by the engine repairs, however, they refused to fix it. To make a long story short, after calling my wife a liar and screaming at her in front of other Serpentini customers, I contacted my attorney. Months later, after all the BS, Serpentini paid for the 700 dollar repair. Now I get to pay my attorney. :) It cost me more in attorney fees than if I would have just paid to have it fixed. THAT is how angry I was at how we were treated at Serpentini Strongsville. Go somewhere else. They threw us under the bus for a few hundred bucks. Do you need that? More

My experience. This is my second time purchasing a vehicle from Serpentini, and once again it was the best experience. Even after, the follow up have been great. I h This is my second time purchasing a vehicle from Serpentini, and once again it was the best experience. Even after, the follow up have been great. I highly recommend this dealership to anyone who wants fair and excellent service. Ernest Edwards More

Thank you! A very positive experience with Vince Morris and the rest of the team who took care of myself and my 'car buying cohort brother-in-laws'. I love my ne A very positive experience with Vince Morris and the rest of the team who took care of myself and my 'car buying cohort brother-in-laws'. I love my new Spark. Very efficient...personable and timely customer service. :) Thank you for a very positive experience. More

Came Home with My Dream Car I went up Serpentini Chevrolet in Strongsville to look at a 2001 Ford Mustang that they had on the used car lot. Unfortunately, somebody was already l I went up Serpentini Chevrolet in Strongsville to look at a 2001 Ford Mustang that they had on the used car lot. Unfortunately, somebody was already looking at it and highly interested. It was a great deal and I was pretty bummed when I found out they were signing the papers on it. In my luck, Jeff Sancho sat down with me and went over what my options would be if their paperwork fell through and also brought back some options I never could have imagined would be possible with having almost 2 years left on a lease. Jeff Sancho kept things very relaxed and never pressured me like sales people at other dealerships. He got to know me on a personal level before getting to know me as a customer which made things very comfortable. Jeff's sales manager, Garth Grimes, was also very helpful. He kept things simple and to the point. He helped me understand all the options I had in front of me and what were the benefits and downfalls of each one. He understood that I was nervous about purchasing something that was valued at more than double of what I was looking at paying for the Mustang but made it possible for me to pay off my lease and actually afford it. To be honest, I never thought I would see the founder's son of any dealership walking around greeting people and making their experience even better than it is with just the great sales people that he has working for him. That's what surprised me about Ryan Serpentini. He greeted every customer like the last- with a smile. He made me realize that this dealership wasn't just out there to do business; they want you to have the best dealership experience you've ever had. As I stated in my title, I came home with my dream car. I never thought, going in the day before, I would be walking out of their doors, the next day, with the keys to a 2014 Chevrolet Camaro. A picture of a 2012 Camaro was the background of my laptop throughout college and I never thought that a even newer one would be sitting in my driveway with the keys in my hand. Needless to say, it was great doing business with Serpentini Chevrolet and I would drive an hour and half any day to do business again. Thanks Jeff, Garth, Ryan, and Serpentini Chevrolet for making my dream come true. More

Worst car buying experience of my life!! These people are SCAM ARTISTS!! They will lie to you about your monthly payments just to make a sale!! Not to mention their service department is comp These people are SCAM ARTISTS!! They will lie to you about your monthly payments just to make a sale!! Not to mention their service department is completely incompetent!! Avoid at all costs!!! More

A Job Well Done We were in desperate need of a new vehicle and walked into Serpentini not knowing what to expect, but definitely not thinking we would leave with a ne We were in desperate need of a new vehicle and walked into Serpentini not knowing what to expect, but definitely not thinking we would leave with a new car. Mike took good care of us, worked with our needs and what we could afford, without any additional stress...and we were able to get on the road in a much safer and dependable vehicle. We ended up with a beautiful 2009 Chevy Cobalt, and we could not be happier. Thank you, Mike, and the Serpentini family for helping us feel safer! More

Good experience! Worked with jamie to trade in and purchase a new equinox !! Love this new vehicle! Jamie was very helpful in answering and explaining my 100 questio Worked with jamie to trade in and purchase a new equinox !! Love this new vehicle! Jamie was very helpful in answering and explaining my 100 questions from start to finish! He worked to get a fair price for the trade in and the new vehicle. Jamie has followed up with me to assure me that any issues, problems, or whatever with purchase could be directed back to him to resolve, very happy with my experience at Serpentini. Would absolutely recommend Serpentini to others! More

Friendly low pressure We went to Serpentini Chevrolet to look at a used vehicle. While there we looked at a new vehicle and saw a new one was only a few thousand more than We went to Serpentini Chevrolet to look at a used vehicle. While there we looked at a new vehicle and saw a new one was only a few thousand more than a two year old vehicle. Sort of a no brainer at that point, so we bought a new vehicle had a great experience with everyone we dealt with. More