Serpentini Chevrolet of Strongsville

Incredible Customer Service Joe is all about customer care! I highly recommend Serpentini Chevy of Strongsville to anyone looking for a dealership that cares more about the custo Joe is all about customer care! I highly recommend Serpentini Chevy of Strongsville to anyone looking for a dealership that cares more about the customer than they do the sale. Joe will make sure you get the right vehicle at the right price! More

Sensitive issue handled with kindness and dignity! Besides the great deal with all incentives we originally received on our truck, Joe handled a subsequent issue BEAUTIFULLY!!! My husband passed away s Besides the great deal with all incentives we originally received on our truck, Joe handled a subsequent issue BEAUTIFULLY!!! My husband passed away shortly after he purchased his truck. Joe basically reversed the deal, no questions asked! He handled the entire situation with true kindness and compassion!! More

Serpentini Chevy in Strongsville... These guys got it down! We’ve all heard Bob Serpentini say “American and proud of it” so many times over the past several years that it has become synonymical with the Serpen We’ve all heard Bob Serpentini say “American and proud of it” so many times over the past several years that it has become synonymical with the Serpentini name and his Chevrolet car dealerships. We have purchased several Camaro’s, including a couple of Z28’s, two IROC’s, two RS’s and the latest one... We wish we would have bought ALL of them from Serpentini Chevrolet! The Serpentini dealership located in Strongsville has been our absolute best Chevy experience ever! These people have it all laid down exactly the way it should be when your making a major investment in buying a new car. Josh Channell was outstanding with getting us the car we wanted. We seriously doubt there is a more focused, caring and knowledgeable sales professional in the business of these amazing performance machines, that we have ever encountered in the last thirty years. HE IS THE BEST! Moe Zeda... here’s a guy that is all about making it happen. He’s the General Sales Manager at Serpentini Chevy and his involvement in the process, was unparalleled by anyones standards when it came to us closing the deal. The Finance Manager Carol Crandall was also a uniquely refreshing experience that was like no other. Finally someone in the finance world that gets it, when you want clear, concise and some trusting, straight talk about everything you need & want to know! What a great ambassador for this facilities financial stop. The level of service at Serpentini appears to be close to the red carpet treatment. From what we’ve experienced, it’s a finely tuned operation. We’ve always heard good things about this place and the few times we visited Serpentini Chevrolet before we thought about purchasing a new car, we couldn’t understand how it’s possible that he is able to maintain the level of employing so many qualified people there... then we figured it out. To employ a large number of dedicated people, he must be selling and servicing s tremendous number of cars here. And to be able to do that, you’ve got to be doing it right by a whole lot of customers... there’s no doubt about it, SERPENTINI CHEVY HAS GOT IT DOWN! More

Fantastic salesman Purchase a used ram truck .. Scott was great and upfront with us.From start to finish. This was are first visit to this dealership WOW.. Purchase a used ram truck .. Scott was great and upfront with us.From start to finish. This was are first visit to this dealership WOW.. More

Great staff I got into an accident towards the end of December and my insurance totaled my car out. After they paid the value, I still had roughly a $3,000 balanc I got into an accident towards the end of December and my insurance totaled my car out. After they paid the value, I still had roughly a $3,000 balance left on the old car because it was still being financed. So, it was time to car shop. I love Chevy, especially the Malibus. They are great on gas, big cars, and have great features. I stopped in Serpentini in hopes of getting a used Malibu, but I could not get approved because I wanted the negative balance rolled into a new loan on a used car. The first hand I shook was David Fontanez. He was the only salesman standing outside in the freezing cold at the entrance. (Now that's a go-getter!) He took care of things this whole time, and Vince Morris tried to work some things out to. I'll get to the point. I did not get a vehicle from here, because I had later decided not to include the negative balance in a new loan, but by the time I called Serpintini back, they had sold the Malibu I wanted. They had a comparable car, a 2015 Impala, but I found a better deal elsewhere. Mind you, I didn't get a car from here this because Serpentini couldn't do it. If they had the Malibu at the time I changed my mind on deciding against rolling the negative balance into a new loan, I would've definitely purchased the Malibu from them. I was approved for the Impala, but it was just out of my budget. I have no doubt that I would have been approved for the Malibu and it would have definitely been within my budget. (The Impala was roughly $4,000 more.) This entire time David was super laid back and very understanding. Of course, he wanted me in the Impala and tried to sway me into it, but he was also very laid back and didn't put pressure on me in the way to make me feel guilty as many salesmen out there do. He always said at the end of the day I'm the one making the car payment and I have to do what is best for me. Vince was also laid back, and did his best as well. If I ever need a new car again, this is the first place I am coming back to, and David is the first guy I'm going to schedule my appointment with. Any friends or family that need a car, I will be more than happy to send them his way. I never had such a chill experience at a large dealership. I can't speak for any other salesman, but if you're looking for a new or used Chevy, ask for David Fontanez at Serpentini of Strongsville. I appreciate the understanding, patience, and efforts, and most of all the way I was treated by David and Vince. More

Misleading I received a letter from the General Manager, An offer from GM Financial helping with early lease termination payments, GM money down and a down payme I received a letter from the General Manager, An offer from GM Financial helping with early lease termination payments, GM money down and a down payment check from the dealership. For the second time I was told my lease payment would double even though I had all this going for me. Once again it was a wasted trip. The salesman had no intention of trying to put me in a new lease anywhere near my current payment. I do not recommend this dealership to anyone. More

Timely fashion efficient very courteous I was from out of town Joe looked me up in your computer I was taken care of in a timely fashion and I have no complaints I called in to make an appoi I was from out of town Joe looked me up in your computer I was taken care of in a timely fashion and I have no complaints I called in to make an appointment but they still took me without a moment's notice like right away More

High pressure, and did not listen to the customer! From the moment I came into the dealership, the sales experience was BAD! They did not want to listen to my concerns, and were only focused on making From the moment I came into the dealership, the sales experience was BAD! They did not want to listen to my concerns, and were only focused on making a sale! I was told to bring my trade in for a fair quote, and promised a top dollar trade allowance. The salesman didn't even want to look at my truck, he was only interested in pushing me into a sale of a new vehicle! It did not matter if I found a vehicle I wanted, if they were not going to give me a fair value for my trade, simple and plain! It was only after I walked out, and phoned the internet salesman to explain what had happened, that a manager got involved and gave me a LOW BALL quote for my vehicle. I WOULD NEVER RECOMMEND THIS DEALER TO ANYONE! More

Great experience! Had a great experience today working with Jason Croasmun, he was very kind and did everything he could to help us get a new car for our daughter, this Had a great experience today working with Jason Croasmun, he was very kind and did everything he could to help us get a new car for our daughter, this is the second car we have gotten from here from Jason helping us, he has always been such a pleasure to work with! I highly recommend him to anyone that decides to go there! More

Great service experience Steve was incredible! He made sure that my was fixed correctly the first time, even taking multiple test drives with me. He made me feel like a valued Steve was incredible! He made sure that my was fixed correctly the first time, even taking multiple test drives with me. He made me feel like a valued customer, not just another person with a problem. I don't usually respond to surveys, however, I need to let you know that he is a value to Serpentini Chevy and I will be back. More