Serpentini Chevrolet of Strongsville

No wait. Courteous people. Didn't call when done but not bad wait. Might want to not be so "superior" when asking technical questions...if I knew the answers wouldn't need them. bad wait. Might want to not be so "superior" when asking technical questions...if I knew the answers wouldn't need them. More

I'd like to give Dan in service a huge shout-out. I was scheduled to leave for a driving trip the next day, when I noticed weird noises from my 2016 Silverado transmission. Dan knew exactly what the issue scheduled to leave for a driving trip the next day, when I noticed weird noises from my 2016 Silverado transmission. Dan knew exactly what the issue was, scheduled me the same day that I called, and 3 hours later I was back on the road. Now that is amazing service. Thanks Dan! More

**Westlake Location**I purchased a 2021 Silverado Trail **Westlake Location** I purchased a 2021 Silverado Trail Boss in March. The radio is faulty. GMC has no knowledge of how to fix it. I have asked Serp **Westlake Location** I purchased a 2021 Silverado Trail Boss in March. The radio is faulty. GMC has no knowledge of how to fix it. I have asked Serpentini if they can oder another radio to replace and they will not. Not right to pay and not get what I pay for. But Serpentini is just a run of the mill dealership and will not put in a new radio. More

This review is for the Medina location. I called on a used 2016 Acadia I found listed on the interweb. After two days of two different sales folk on the phone with no promised pictures sent of supposed h used 2016 Acadia I found listed on the interweb. After two days of two different sales folk on the phone with no promised pictures sent of supposed hail damage, I finally got Marissa. She was anxious to sell, but not anxious to come off the price OVER BLUEBOOK. I was very clear that I am driving from over three hours away. I’m particular and don’t want any surprises when I show up. I was assured there is only 2 dents that are barely noticeable. I showed up and wanted to puke. The entire car was repainted. Dirt and runs everywhere in the paint. EVERYWHERE. Damaged trim from shoddy removal and re-install. Paint over bird crap. Air pockets in the bondo. I told Marissa and manager there is no way I would pay 5k under bluebook. Stevie Wonder could see it. Helen Keller could feel it. Marissa claimed she inspected it on a sunny day and it must not be as easy to see on those nice days. At least they said they were sorry. Thanks for the 7 hour tour, toll fees, my diesel expense and that cup of coffee. I still can’t believe they pulled this stunt. Enjoy your karma. More

If you cannot find a car anywhere else maybe try here or buy a bike. Recall on a Cruze that GM allowed $433.64 they charged $1253.97. Talked to them about it, no help. Front brake job on Cruze went 40K m buy a bike. Recall on a Cruze that GM allowed $433.64 they charged $1253.97. Talked to them about it, no help. Front brake job on Cruze went 40K miles and brake pad material fell off backing plates. Moe Zeda said 40K is average for brake job. Odd because I got 120K on original brakes. They gave some new pads genuine AC Delco made in China for my trouble. Same car the service department removed the oil drain plug with channel locks instead of the proper socket after they messed up the drain plug. Bought a new Colorado 2015 from them and a day later GM offered $1000 extra off on the same truck. Called to see if I could get that and no luck. Sad because I have had three GM trucks and three GM cars one would expect a bit more customer service. Hope you have better luck. AJ More

Serpentini Westlake location!Dave Daerr in service is Serpentini Westlake location! Dave Daerr in service is the best employee that dealership has! He is kind, professional and is honest. I can’t say Serpentini Westlake location! Dave Daerr in service is the best employee that dealership has! He is kind, professional and is honest. I can’t say that about the rest of the dealership. Shady dealership. But Dave is the only shining light! More

The Westlake dealership is not listed. Went in with The Westlake dealership is not listed. Went in with intention of buying a basic Malibu LS for my daughter. Sam told me it wasn’t available and wa The Westlake dealership is not listed. Went in with intention of buying a basic Malibu LS for my daughter. Sam told me it wasn’t available and was promptly sold into a LT that was $4000 more than the LS. Of course, next morning I called and demanded a new deal because I had located the exact car I wanted online that the dealership told me wasn’t available. Spoke with Ryan Serpentini about feeling deceived and he promptly found the car I wanted. We switched out the LT for the LS. They continued to try to charge me for things agreed upon in initial Malibu LT sale with the trade in and lease trade in I had. Shady. Now, they won’t honor a customer appreciation discount on my trade in, a coupon I received a day after the sale. Don’t send out a coupon if you don’t actually want your customer to use it. In my many attempts to reach a manager, one of the managers (Garth) actually made it my fault that the first deal fell through. Does he forget that I was lied to about not having the car I wanted to begin with and that’s why the deal fell through?! Ryan only got the car I wanted because he didn’t want to lose two trade in deals if I cancelled sale. That’s just bad sales. Greed over giving a customer what they actually wanted!! Extremely deceitful and shady practices is what Serpentini Chevy Westlake is all about. There are other Chevy dealers...don’t ever go there!! More

Ryan Serpentini kept my $500 deposit when they didn’t deliver the vehicle on the day that I asked for it to be delivered he is a thief along with sales woman Gale. During a pandemic that cost people thei deliver the vehicle on the day that I asked for it to be delivered he is a thief along with sales woman Gale. During a pandemic that cost people their jobs and money I can’t afford to lose my deposit they are American and proud of it. These are not true Americans they are thieves they just make their pockets bigger they took advantage of the people that are out of work and are poor and now I’m riding the bus. They never told me that my deposit was nonrefundable saleswoman Gail lied to me and then knowing that the $500 would not be given back, she scheduled an appointment for me to come in leaving me with a sense of hope but instead just tried to reel me into buying the car anyways. Snake in the grass and Ryan Serpentini is right there in on it too. American and proud of it. Stealing hard-working Americans money is their goal at any cost they don’t care about you they just want your money. True 🇺🇸 Update: they decided to write me a check for my deposit after saleswoman said it was strict policy of no deposit refund. She is still a liar. More

Priced a new Silverado at $27,000 and I inquired about it and scheduled appointment. Next day they raised the price to $52,000. Was it a ploy to just get me on the lot? I believe so. Also that is mis-adverti and scheduled appointment. Next day they raised the price to $52,000. Was it a ploy to just get me on the lot? I believe so. Also that is mis-advertising. Very disappointing... More