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Serpentini Chevrolet of Strongsville
Strongsville, OH
381 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 381 reviews
April 11, 2024
Mike in service was excellent. Listened intently to my explanation of the issues with my vehicle. When the work was completed he throughly explained what repairs had been completed Listened intently to my explanation of the issues with my vehicle. When the work was completed he throughly explained what repairs had been completed. More
by Steved
Employees Worked With
Mike
April 01, 2024
The best new truck experience I have ever had. Corey was very knowledgeable and worked hard to complete this deal. There was absolutely no pressure. I also was able to test a second test drive wit Corey was very knowledgeable and worked hard to complete this deal. There was absolutely no pressure. I also was able to test a second test drive with just my wife. I definitely would deal with them again. More
by mike.kato2
Employees Worked With
Corey Anderle
March 30, 2024
In February 2023, myself and my wife went to the dealership where my wife leased a brand new suburban premier. While we were at the dealership with our salesman, Jeff. Wagner, I inquired about us g dealership where my wife leased a brand new suburban premier. While we were at the dealership with our salesman, Jeff. Wagner, I inquired about us getting a deal since she was getting a car valued at over $70,000. At that time I looked at a 2015 Chevy Silverado Z 71 which would actually be my third vehicle that I have bought from Serpentini.. we ended up leaving the dealership that evening with both vehicles it got late and I was told by Jeff if there was any issues that he would make sure it got taken care of at no charge to me even though it wasn’t as his vehicle it was supposed to have had The serpentine inspection. Everything seem to have worked OK I purchased a vehicle with just over 93,000 miles after about a month the air-conditioning on the vehicle stopped working and the passenger side motor in the window was running slow and not working properly. I reached out to Jeff my salesman, which is what he told me to do to make sure I was taken care of no less than five times and he never contact me back. Myself and my wife went to the dealership and asked for Jeff. We were told he was on vacation so I asked to talk to the used car manager, which he was in the back of the dealership and sent a message out to me that he was unable to speak to me, but if I had the warranty coverage, just go ahead and make a service which is not which we discussed. I spoke to the service manager and was told I would have to speak to Jeff if that’s what we discussed but to make an appointment in the meantime and they would make sure Jeff got back to me. Needless to say Jeff Wagner never contacted me nor my wife back after several more calls and messages left myself and my wife attempted to make contact with him again in person when we took our brand new suburban in for his first oil change with no luck again getting a hold of them I left my phone number and a message with the sales manager again for Jeff Wagner to get in contact which he never did. I also took my truck Only twice to a car wash. Once the weather broke, and both of my rear fenders after being washed flaked off and there was rust exposed on both fenders. I recently took my truck to another dealership after giving up on trying to get my truck serviced in an attempt to trade it in and due to the condition of the truck and the stuff that it was wrong with it from when I purchased it, I was advised my truck is only worth $15,000 at this point. Needless to say, I am over $10,000 upside down in my loan on a truck that I have not even put 7000 miles on myself in 13 months. We are extremely unsatisfied with any follow up their used car department has done with not returning calls, and twice the sales manager from used cars would not come out of the rear of the dealership to even talk to me, I would never recommend purchasing any used car from Strongsville Serpentini. Once you sign your paperwork we have been made to believe that they do not care about the customer. . More
by jimclefam
Employees Worked With
Jeff wagner
March 30, 2024
I bought a Tahoe from and they worked hard to make some issues right. They go the extra mile to make sure you are completely satisfied even after the deal Is done. I was surprised how hard they worked to m issues right. They go the extra mile to make sure you are completely satisfied even after the deal Is done. I was surprised how hard they worked to make things right. More
by mstjr79
Employees Worked With
Jack , Mario Tibaldi
March 26, 2024
This is the third car that I have bought from them and i would highly recommend their dealership. Worked with Deshaun for the second time. I will definately be back for my next car. would highly recommend their dealership. Worked with Deshaun for the second time. I will definately be back for my next car. More
by kymattr
Employees Worked With
Deshaun, sales, Dan Noel, Don Nicol, Mario Tibaldi, Joe Battaglia, Donald Nicol
March 13, 2024
I hadn't purchased a car since 2008 so I started at the Car Show and was very interested in the 2024 Trax. I went online to check them out and I heard back from Serpentini in Strongsville almost immediatel Car Show and was very interested in the 2024 Trax. I went online to check them out and I heard back from Serpentini in Strongsville almost immediately. I was set up for a test drive that evening and I must say I had the best smartest, most patient Auto Consultant ( Diana Popovych ) help me with my purchase! In my opinion she went far past what I ever expected and made the complete process tremendously thorough, stress-free and very enjoyable! I am so grateful she was there because I really doubt I would have purchased without her assistance. I am not that tech oriented and to move things along quicker she offered to do a ton of my online stuff for me. From there she breezed me along to Tyler Martin who made the "Financing" FUN and then Julia, the Customer Service Rep, popped into my Trax to set it all up and to explain all the great features My Trax has. It is a warm sunny day today and I am now headed for my 1st of many FREE Laser Car Washes. Thank you again Diana and Serpentini Team ! As Diana said at the very beginning of my test drive, " You are gonna LOVE this car !!" ...and I do !! More
by jjzworks
Employees Worked With
Diana Popovych , Tyler Martin , Julia
