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Serpentini Chevrolet of Strongsville
Strongsville, OH
381 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 381 reviews
May 17, 2024
I’ve been meaning to write this for awhile. I purchased a 2013 Mazda CX-5 at the end of January this year. Since then I had numerous issues with the vehicle. The car was purchased “As is”, but I purchased a 2013 Mazda CX-5 at the end of January this year. Since then I had numerous issues with the vehicle. The car was purchased “As is”, but I feel like many things that the dealership should have caught were missed. For example, after I got home from the dealership, the car would not shut off. I called and they said they would get back to me, but never did. After doing my own research, I found out it was due to a problem with the gearshift not being aligned properly. I believe this is something the company should have caught before selling the vehicle. The car was also not very clean, as I later found crumbs and dried drink remnants in the back of the car. Then, a few weeks later, the breaks on the car start squeaking. I take it in to Conrads and they determined that the wheels were squeaking because the tire pads that the dealership put on tires to replace the old ones were cheap, old, and rusty. I also had issues receiving the title to the car. I was told it would arrive at my house within 30 days. After 30 days had passed and I had still received nothing, I called and apparently it was never sent to me at all. I received it a couple days after I called, so it is likely that it would not have been sent if I did not call. The newest issue that just popped up is that the air conditioning doesn’t work. Which was hard to test when the car was purchased since it was winter. I understand that older cars may have more issues that arise, but the amount of issues that have come up in such a short period of time tells me that the dealership did the bare minimum to make sure the car was in good shape to sell. More
by Alicia
Employees Worked With
Ricardo Hoskin
May 10, 2024
I was a half hour early for my appointment but was taken immediately. In addition to the scheduled work I asked for an oil change to be included. They threw in a tire rotation and complete inspection. All g immediately. In addition to the scheduled work I asked for an oil change to be included. They threw in a tire rotation and complete inspection. All ghat was completed in less than the estimated time! Very impressive! More
by WaltCooper
Employees Worked With
Mike Noel
April 30, 2024
I just purchased a 2021 80th edition Jeep Compass. I could not be happier. Sergio was exceptional and courteous with the sale. We called ahead and told him we lived an hour away and were concerned I could not be happier. Sergio was exceptional and courteous with the sale. We called ahead and told him we lived an hour away and were concerned the Jeep may sell before we get to the dealership. He assured me he would place it where it was away from the public and put a hold on it until we got there. He made my daughter and myself feel at home. Not only did he have the Compass detailed, he filled it with a full tank of gas. To say Sergio went the extra mile for us would be an understatement. Additionally, Josh in finance made the paperwork transition very pleasant. In sum, I would recommend Serpentina Chevy to anyone because of employees like Sergio and Josh. Dwayne Hallman More
by thecaptjack
Employees Worked With
Sergio, Josh Channell
April 27, 2024
Update 3: my suspicions were correct and they appear to have hid the needed emissions repair. (Posted work order) also used the wrong oil filter. They offered to fix the oil pan but absolutely no warranty have hid the needed emissions repair. (Posted work order) also used the wrong oil filter. They offered to fix the oil pan but absolutely no warranty on the work. Only a fool would agree to that. They also offered to strip me of a vehicle by buying it back and asking me to delete my reviews. I need a car unfortunately. Just had surgery as well so the extra stress and financial burden will feel great! But thats life. On par with roadside car lots. You pay extra for nothing here Update 2:Dealer choosing not to resolve issue. They think i am 50% responsible for 100% of their issue. They touched the car last and did an oil change. There is an oversized plug. They either put it in or left it in. Of course they claim their MASTER tech worked on it and would NEVER do such a thing. More games UPDATE: had 1st oil change on my 2016 and pan has an oversized plig in it. Average experience at a dealership. Salesman worthless after the sale was made. Can't be bothered to send basic information you need. Sales manager was great, faces hard situations well. I have an excellent credit score and had to fight for a decent rate. Finance was VERY pushy. If youre new to buying its good to know warranties are borderline a waste of money as well as dealer gap coverage. Very expensive stuff for virtually no return. Most importantly the car seems okay. Good price for current market only because everyone else is overpriced as well. To be fair though i dont know what money they have into it. Popped a check engine light soon after buying for an evap code. No big deal to me because I don't have emissions and it doesn't really effect the car. But what if I did have emissions? Would they help? I can't be accusatory but I'm very skeptical that I was the first person to see this code. Other than that quality seems good 500 miles later. It's car buying. It's stressful. It's a game. People are trying to make money and that's okay. It's your responsibility to get a good deal for yourself, not theirs. More
by Zaynemp2991
Employees Worked With
Name
April 25, 2024
I recently had a module replaced that was defective. The service team was very efficient and took care of everything promptly thank you. The service team was very efficient and took care of everything promptly thank you. More
by Schmitzubc21
Employees Worked With
Mara Stevens, Tom Hetzel
April 23, 2024
Oil changes are quick but a bit overpriced, they always upsell future service which is way overpriced an instillation of new tires is 10 times the amount others charge for the same service. upsell future service which is way overpriced an instillation of new tires is 10 times the amount others charge for the same service. More
by Romainmichael
Employees Worked With
Joe Battaglia
April 12, 2024
Vera Scarl did an amazing job getting me into my vehicle. She takes her time and listens to all your concerns and has the patience of a Saint. Vera is a 5***** Sales associate. She takes her time and listens to all your concerns and has the patience of a Saint. Vera is a 5***** Sales associate. More
by CarolynMarie
Employees Worked With
Vera Scarl 5 *****
