Serpentini Chevrolet of Strongsville

This is a warning to never give any Serpentini dealerships your business. I have been trying to get this handled internally for weeks, but now I have been waiting two and a half weeks for a respon dealerships your business. I have been trying to get this handled internally for weeks, but now I have been waiting two and a half weeks for a response from their GSM Mario and sent multiple emails and have yet to receive a reply, so here we are doing it this way. We’ve also left voicemails and emails with the financing department that have also gone unanswered. This is the first time I’ve needed a new car in 17 years. Four weeks ago, my husband and I went to look at a car that was listed online for $17,995—on third party car sites and on the dealership site itself. We spoke to four different people and not a single one of them informed us that wasn’t actually the price of the car. Nor did they even correct me when I verbally said the price of the car out loud twice (and I had a spreadsheet with the price of the car on it). They had many many chances to tell us they weren’t actually honoring the price they had listed online, and failed to do so at each and every turn. Not only that, but the only two numbers we were even shown on the screen were the $17,995 and the percentage rate from the finance company. I kept having to ask about things because everything is electronic and we weren’t shown any numbers for anything. As soon as we sat down in the finance department they were trying to get me to sign over my car to them as a trade-in without even telling us what we were getting for it—surprise, they were only going to give us $110. We were not even given prices for any of the warranties or service packages, they just wanted us to agree to all of them without having all of the information. So imagine my surprise when we got the paperwork for the car (days later because they originally gave us the paperwork on a thumb drive with a broken file) and it said the car price was $20,788. As soon as we saw that we started calling and emailing, and clearly there has been no resolution so far. This could have been avoided at so many points. If just ONE person had said, “Hey, that’s actually not the price of the car, it’s actually $20,788,” we would have immediately said, “Okay, thanks for your time, but we’re no longer interested,” and moved on to the next one on the spreadsheet. But they failed entirely to do that—online, in person, on the screen, and especially when I verbally mentioned the price of the car, that would have been a really good time to say something. And even if all of this listed had not happened, I still wouldn’t ever give them any business again. We were told (by multiple employees) that if we didn’t use their financing, they’d raise the price of the car. I was told the last time I was in trying to get this resolved that they (the dealership) get a $300 kickback from getting customers to use their ridiculous financing where the percentage rate is wildly higher than you’d get from, say, a credit union or pretty much anywhere else, for that matter. Any company that wants their customers to pay more for no reason other than to line their own pockets is a company that should not be operating. Everything taken together—the sneakiness with pricing, the lack of communication, the lack of printed paperwork, the kickbacks, the lack of surprise or concern from employees that this is happening, etc. —gives the impression that management policy is to screw people over whenever possible to get more money for themselves. Even the tow truck driver that came to collect my old car did not have nice things to say about this dealership, which I will not repeat here. He also encouraged me to report the dealership to the title office, which I didn’t even know was an option, so that will be the next step. It’s a shame the dealership itself is like this, because there seem to be some genuinely nice people that work there. More

Everyone was very helpful especially Derek and Russ. Listened and made things happen. Would highly recommend Listened and made things happen. Would highly recommend More

CAR ENGINE LIGHT WENT ON - scared there was a major issue - was a sensor and fixed right away!! Tom in service assured me all was ok and still under warranty. Great service as usual!!! - was a sensor and fixed right away!! Tom in service assured me all was ok and still under warranty. Great service as usual!!! More

Awesome sales team and managers. Always helpful and make you feel at ease. They really made the car shopping experience enjoyable. Always helpful and make you feel at ease. They really made the car shopping experience enjoyable. More

Overwhelmingly amazing, they are so kind and friendly and helpful. It was an eye-opener and very, very surprising!!!! From the time I walked into the dealership I was ask no less then 10x if I needed somethi helpful. It was an eye-opener and very, very surprising!!!! From the time I walked into the dealership I was ask no less then 10x if I needed something water, pop and not just by my sales rep from every person that walked vicinity of me. I traveled 2 hours to purchase a new Corvette are sales rep Dan Noel and his assistant Vlad was absolutely amazing, got to watch Dan he is a joker. More

This has only been the 3rd time to this dealership and I will continue to drive an hour for their services. The whole staff is amazing. will continue to drive an hour for their services. The whole staff is amazing. More

Dealt with salesperson Cory, good negotiator and we both left feeling good about the deal, of course I left with a 2025 Silverado High Country. left feeling good about the deal, of course I left with a 2025 Silverado High Country. More

We had a good experience. The finance dept was super helpful and knowledgeable. The salesman was new so we had a few hiccups and we went on a super busy day. All and all i wil The finance dept was super helpful and knowledgeable. The salesman was new so we had a few hiccups and we went on a super busy day. All and all i will definitely be coming back. More

Corey was a great salesman. Great price on my ZO6. I drove 2 hrs because of their pricing. Great price on my ZO6. I drove 2 hrs because of their pricing. More

Everyone at the dealership went above and beyond our expectations to help us get into the vehicle we really wanted. Our salesman Russ was fantastic to work with and very attentive to detail. expectations to help us get into the vehicle we really wanted. Our salesman Russ was fantastic to work with and very attentive to detail. More