Serpentini Chevrolet of Strongsville

Where do I start? My experience here was beyond terrible! I never felt so low and disgusted with humans until I came to this dealership. Mario is the most arroga My experience here was beyond terrible! I never felt so low and disgusted with humans until I came to this dealership. Mario is the most arrogant racist I’ve EVER in my 30 yrs of living! More

Had my truck in for service. Will at the service desk took great care of me. He was honest about the lead time on the extensive repairs that my truck needed, and did everything h Will at the service desk took great care of me. He was honest about the lead time on the extensive repairs that my truck needed, and did everything he could to accommodate us to where we weren't burdened by having the truck fixed. I also want to give credit to the sales department. They took great care of us as well when we bought the truck. I highly recommend purchasing from them..... And don't skip out on the used vehicle warranty! Lol More

Are experienced at the dealership went well. No high pressure sales, Jude did a great job taking care of us. Ricardo in Financing department was a pleasure. We bought a brand new care and we we No high pressure sales, Jude did a great job taking care of us. Ricardo in Financing department was a pleasure. We bought a brand new care and we were disappointed that it was only washed and not detailed, we feel a new car should have been immaculate. More

Great friendly service! Will was my service advisor and he was amazing! I’ve always recommended friends and family to go here and I’ll continue to do so! Will was my service advisor and he was amazing! I’ve always recommended friends and family to go here and I’ll continue to do so! More

I had my 2024 Equinox serviced on 02/25/26. The service writer, Mike Noel is excellent. The service was timely and professional. I waited for the car and was pleasantly surprised to see it had The service writer, Mike Noel is excellent. The service was timely and professional. I waited for the car and was pleasantly surprised to see it had received a much needed wash. Mike and the service department deserve a “10” out of “10”! Thank you, Marie B. More

Crooks and thieves. This horrible dealership leased me a $67k chevy Silverado that has been a broken piece of crap since the day I bought it. Tons of electronics issues. This horrible dealership leased me a $67k chevy Silverado that has been a broken piece of crap since the day I bought it. Tons of electronics issues. Recalls for engine, recalls for electronics. Buttons just randomly stop working all the time. If that wasnt bad enough, here is the best one. The ultimate FU to the customer. Gm put a recall out on the engine of this piece of crap that says the engine could fail an immediately lose propulsion an cause an accident. So I took the truck in for the faulty engine recall. These Crooks do the "visual inspection of the engine an tell me "it did pass so we replaced the oil cap an the type of oil you have to use going forward. He tries to be slick an sneak insomnia your future oil changes will be more expensive due to the new oil required. I asked how much more an why am I responsible for that when you guys put the faulty engine in this piece of garbage. He says they will be going up to around $300 ea. When I normally pay 110. What a scam. Why should I be responsible for that on a lease. You didn't tell me i would have $300 oil changes when I leased your nearly $70k truck. Dealerships answer was GM says your responsible. Great customer service. Scam artists who sell garbage vehicles. Save your headaches an buy Ford. Chevy sucks as a company. More

Had a very good experience. Good communication and Service. Would highly recommend. Ken in service was very thorough and professional. Good communication and Service. Would highly recommend. Ken in service was very thorough and professional. More

Great service as usual from Serpentini of Strongsville. Ken Neitzel and the team, including Jeremiah Bindel, always do fast, dependable work and keep me informed about what is needed. I will definitely Ken Neitzel and the team, including Jeremiah Bindel, always do fast, dependable work and keep me informed about what is needed. I will definitely keep going back. More

I have been bringing my cars to Serpentini for 25 years always a great experience always a great experience More

I had a good experience with this dealership, the process went smoothly. I bought over the internet and then picked up my new car a couple days later. Driant was my salesman and he described the car exactly went smoothly. I bought over the internet and then picked up my new car a couple days later. Driant was my salesman and he described the car exactly as it was, nicks, scratches and all imperfections that comes with buying a used car all of which I expected to have after all it IS a USED car, can’t expect perfection when buying used. It is a VERY busy dealership so expect to spend a little time there. Some people may see this as a negative but I feel that if they are that busy then they must be doing something right! Overall I would recommend buying here and when the time comes for me to buy my next car I’ll be coming back here! More