Serpentini Chevrolet of Orrville - Service Center

Another awesome experience! Just bought our 5th car from Sepentini of Orrville. John Williams is the best! John works with you until it's done...they closed at 6 and we were stil Just bought our 5th car from Sepentini of Orrville. John Williams is the best! John works with you until it's done...they closed at 6 and we were still there at 8! He treats you like family and makes your buying experience one you'll not forget! Everyone at Serpentini are great to work with More

Excellent body shop experience! Serpentini Chevrolet of Orrville collision center gave me the best deal among other competitors. Phil and Ray were friendly and very helpful. I was gi Serpentini Chevrolet of Orrville collision center gave me the best deal among other competitors. Phil and Ray were friendly and very helpful. I was given a free loaner vehicle for the duration of my vehicle repairs. The work done on my vehicle was excellent and I got my car back within 3 days! I would recommend this body shop to everyone who needs repairs done. Phil and Ray will surely take good care of you and your vehicle. I am 100% satisfied with the work done on my vehicle. The center deserves 5 stars. Adam. K - Wooster, OH More

Excellent collision center I was very impressed with Phil and Ray from the collision center. They went above and beyond to ensure customer satisfaction. I would not hesitate to I was very impressed with Phil and Ray from the collision center. They went above and beyond to ensure customer satisfaction. I would not hesitate to recommend the Collision center for any repair! Bill B ~ Cleveland More

Serpentini Collision Center Orrville Recently by pickup incurred major collision damage and I searched no further than this location for my extensive repairs! The staff there from Ray to Recently by pickup incurred major collision damage and I searched no further than this location for my extensive repairs! The staff there from Ray to Phil, and to Robert performed excellent service from start to finish. Phil managed the repairs and Robert is an awesome technician that did an outstanding job! They take a great deal of pride in their work, and it shows through excellent service. I recommend this facility and staff highly. Thanks Phil, Robert and Ray. More

Fixed Chevy Cruze Radio for free Great service! I had a sort of recall on my cruze for the radio flashing and making my lights on dashboard flash too and they fixed it for free. Drove Great service! I had a sort of recall on my cruze for the radio flashing and making my lights on dashboard flash too and they fixed it for free. Drove me to work and dropped off my car at work. It was stress free and they also gave me a candy gift because it was Halloween. More

Very pleasant and helpful. Everyone is always very pleasant and helpful. My only concern with this visit was the fact I waited 3 hours to have a license plate light replaced an Everyone is always very pleasant and helpful. My only concern with this visit was the fact I waited 3 hours to have a license plate light replaced and have a knocking noise checked. After 2 hours I was told they were finishing my paperwork, but I waited another hour before I was checked out. The knocking noise is now worse than before. Overall though, they are great people to work with. I enjoy the ease of making an appointment and their courteous attitude. More

Very professional and efficient. Service employees are all very good. I have never had any problems with the Service staff. I usually deal with Joe Fresno but he was off the day I w Service employees are all very good. I have never had any problems with the Service staff. I usually deal with Joe Fresno but he was off the day I went in for service. He is very polite, knowledgeable and professional. More

Service is not the same since Jeff Nagy left. They don't really show that they care about our concerns. Jeff was great, he listened and cared and was honest, now I just feel like a # there. They don't really show that they care about our concerns. Jeff was great, he listened and cared and was honest, now I just feel like a # there. More

Worst experience had ever Dont get me wrong the people are friendly. Just ever since feb when got my buick from this dealership had problems from almost all tires loosing air, Dont get me wrong the people are friendly. Just ever since feb when got my buick from this dealership had problems from almost all tires loosing air, there is a shake that taken couple times technician road with me felt it they put on diagnostic and told me no codes so till it gets worse then bring in, engine light keeps going on/off, now stabiletrak and emergency brake light comes on frequently. I pay lot money for this vehicle and to have all this wrong then they want more money to just look at it. Really think this is lemon and never had such bad experience in my life. More

Head Gasket Replacement on 1990 Corvette I bought an out of state corvette recently and realized the head gasket had not been replaced correctly as it was leaking shortly after driving it hom I bought an out of state corvette recently and realized the head gasket had not been replaced correctly as it was leaking shortly after driving it home. I consulted with Dave Ramsay about repairs and he was quick to schedule my vehicle in for repairs. I travel quite a bit for work and Dave was very understanding and accommodating by coordinating his efforts through my father who was housing the vehicle at the time. Being an out of state car provided some additional (paperwork) challenges as well for me. Dave was a big help here too, willing to coordinate a meeting between myself and some folks within the dealership to provide some assistance. Throughout the process Dave kept me abreast of the status of my vehicle and informing me of what was being done and what was completed. If I need future service for any of my Chevy vehicles I will be back to Serpentini in big part because of Dave! In addition, the technician Tony who performed the work did an excellent job on my corvette. More