Serpentini Chevrolet of Orrville - Service Center

I won't be purchasing a car from this dealership again. I won't go into too much detail because I would be writing a lot. People was nice but need to get their act together. The guy never told them we were I won't go into too much detail because I would be writing a lot. People was nice but need to get their act together. The guy never told them we were there, or they forgot we was there for our appointment. Finance was ok but we still never received our paperwork that we were told it will be emailed to us. (I will be asking about that) Received the car and drove a couple miles and engine light came on. Things happen it is a used car but what has really upset me is the car has been in shop for over a week. They won't call with an update unless you call and leave a message. Each call is a different story, first they can't find issue then next day its air leak, then next time they need more time to figure it out, to an igniter, have to wait for part. Then they receive the part and fixed it but now find another problem. Bought the car almost 2 weeks ago and still haven't drove it but twice to take it home, to drive it right back. More

We will NEVER buy from this dealership again. The service dept employee Marilyn is awful to deal with and extremely rude! This service dept does not know how to speak truthfully and needs a l The service dept employee Marilyn is awful to deal with and extremely rude! This service dept does not know how to speak truthfully and needs a lesson in customer service. Do not believe anything they tell you here!! More

Thanks Conner your awesome! Thanks for the oil change and service will definitely be back! Thanks for the oil change and service will definitely be back! More

Very awesome team here they fix my car same day and got me the services I needed Very greatful for today me the services I needed Very greatful for today More

This is the worse dealership I ever been to. I bought a SUV from them in February by May the transmission went out I had the car towed there My insurance paid to have it fixed there but never I bought a SUV from them in February by May the transmission went out I had the car towed there My insurance paid to have it fixed there but never it after three months went by they called asking for money which I ask was my car ready she said no but the issue is it got flooded on they're property and no longer any good now they won't give me my truck or take of the flood damages that happened on they're property but wants my insurance to take care of it.. please I begged for no one to trust this dealership I had be to pay for a ride to work everyday while I still owe on the vehicle I didn't even drive the car for three months before all of this happened More

Run don't walk my brother car went in for transmission replacement on a SUV he had 2 months after reaching out for months never fixed just said waiting on parts then it wouldn't start then with big floo replacement on a SUV he had 2 months after reaching out for months never fixed just said waiting on parts then it wouldn't start then with big flood it's was water damaged will not release to his insurance company to totally out but want 3900 for repairs we don't know if they did, came in middle of the night took the loaner month 6 or 7 still no car insurance company is waiting to get access to car that flooded on there lot holding it hostage for repair but it never started or showed there work, RUN in Jesus name More