Serpentini Chevrolet of Orrville

after searching for a jeep patriot at several dealerships in the Massillon area we ex panded our search. We looked at one at a local dealership that was a 2006 for 16,000. we have shaky credit to do past pro in the Massillon area we ex panded our search. We looked at one at a local dealership that was a 2006 for 16,000. we have shaky credit to do past problems. The local dealership offered us financing at 15% interest. at serpintini we found a 2008 with all the options we wanted. i went there and was treated with the most respect despite my credit. my salesman was eric johnson. he kept reasuring me he could get the job done. everyone there was friendly and helpful. eric answered all my questions with complete honesty. there was no pressure to make the purchase. he wanted me to be sure i was buying the vehicle that was right for me. the purchase price was thousands less than the dealer ship in massillon, with a warranty. eric worked closely with the finance department because i wanted to sign and drive. he managed to get me financed, sign and drive for 10% interest. my payment is 25.00 less than the car i was trading in. i even was upside down in my loan on my trade. eric told me that serpentini didnt care about those things and would do everything they could to make the deal happen. eric told me they were experts at dealing with customers with less than perfect credit and they wanted me to have the jeep of my dreams. he kept me informed of every step of the process. he barely left my side. he even let me take a 24 hour test drive so my husband could see the car and agree with my decision before signing on the dotted line. i will buy all my future vehicles there and will recommend them to everyone looking for a vehicle. thank you eric and thank you serpintini i love my jeep! More

We recently purchased a new chevy traverse from Serpentini in Orrville. After stopping at a few other dealerships and not getting the price we were hoping for or a workable monthly payment at the o Serpentini in Orrville. After stopping at a few other dealerships and not getting the price we were hoping for or a workable monthly payment at the other places, which we would tell them the payment we were comfortable with and they ALWAYS came back with about 100 more per month. Got very frustrating, reason we walke3d out of the others. Then We decided to Serpentini and just see if they would be any different then the others.....and amaziny enough they were great! Or at least Stephen made it seem like it. Made our experience pressure free and comfortable. Seemed like we knew him before walking in the door that evening. He even stayed past closing hours to answer our questions and never felt rushed to let's make a deal and get outta here feeling. I recommend that if in the market for a new or used car, truck or suv to stop in and see Stephen at Serpentini in Orrville, I believe he will make your auto buying experience the best you've had. I know if we ever need another vehical we will be calling Stephen first!! More

My husband and I were recently in search for a quality used car. Living in the small community of Orrville we wanted to keep our money local. We found a 2004 Cadillac SRX, we walked though the door and Pe used car. Living in the small community of Orrville we wanted to keep our money local. We found a 2004 Cadillac SRX, we walked though the door and Pete Grieco assisted us in the process. He is very approachable, friendly, and knowledgable. There was a very minor problem that he was more then happy to fix (just a turn signal light). Pete introduced me to the Serpintini Service Dept. They all were awesome people! Also ladies...free manicures on Wensdays!!! My husband and I were very pleased with the services provided by everyone involved and look forward our next purchase from Pete Grieco at Serpintini. Thanks Pete! More

I worked with Steve Fusco on the purchase of my Ford F 150. He was very helpful & knowledgeable about the vehicle. The truck is in great shape & feel I got a great deal on it. 150. He was very helpful & knowledgeable about the vehicle. The truck is in great shape & feel I got a great deal on it. More

Being 20 years old, and owning a brand new Sonic feels amazing. Walking into Serpentini, I got nervous not knowing if I was even gonna be able to go home with a vehicle. But Eric made it happen. He did wh amazing. Walking into Serpentini, I got nervous not knowing if I was even gonna be able to go home with a vehicle. But Eric made it happen. He did whatever it took to get me in the vehicle. He's a great salesman and I wouldn't recommend anyone else. He made my first car purchase stress free. More

This was our 2nd trip in to see james and the gang in 2 months.Bought a 2011 hhr off of james first in sept 2011 and the process was smooth.not as excepted when you visit some car dalers no pressure all qu months.Bought a 2011 hhr off of james first in sept 2011 and the process was smooth.not as excepted when you visit some car dalers no pressure all questions answered.After recieving a mailing offering to lower our interest rate on a differant car we decieded to visit with no intention of selling our hhr.We arrived and were greeted with a smile.Explained that with a lower rate we could increase our purchase power and what could they do.Well low and behold we left the dealership in a new cruze with 2 mils on it.and didnt increase our payment by much with the lower rate. The whole crew need to pride them selves on what a good job they get done by listening to the customer.after all without us they wouldnt be there.but as it loks you guys will be here for some time.keep up the good work would recommend to anyone. More

Went to this location looking for a new Cruze. Zack was very personable, and knowlageable. He explained different vehicle options and packages. We took two cars out for a test drive. Picked out the car we very personable, and knowlageable. He explained different vehicle options and packages. We took two cars out for a test drive. Picked out the car we wanted, and took it home the same day. The entire staff is very helpfull and accomidating. I tell all of my friends to go to Serpentini when it's time to buy a car. More

This is my second experience with the Sales department, specifically James Geig and Jason Anderson. From beginning to end of the sale and beyond they have both made themselves readily available. They hones specifically James Geig and Jason Anderson. From beginning to end of the sale and beyond they have both made themselves readily available. They honestly answered every question I had, they explained in great detail every step of the process. They worked exceptionally hard to find the right vehicle at the right price to fit my specific needs. It's rare to find, not only their dedication to the customer, but also their integrity. You can tell by their attention to detail, follow up, and follow through that they take pride in their work and are doing their very best. I personally will buy from them and would gladly recommend them and Serpentini of Orrville to anyone looking to purchase. More

Eric was great to work with. When we went to look at the car, he gave us all the information he had on it (it was used). He also let us take the car home overnight to test drive. When we purchased the car, car, he gave us all the information he had on it (it was used). He also let us take the car home overnight to test drive. When we purchased the car, they washed and detailed it and filled the tank with gas. In addition, he followed up quickly, only a few days later like he said he would, because he knew I was moving out of town. I recommend working with Eric. He made my first car purchase and smooth and easy process. More

I had a vehicle already in mind & I was shown the vehicle quickly.I was able to test drive it immediately & the salesman was instructive,but not overbearing.We laughed a couple of times as I recalled vehicle quickly.I was able to test drive it immediately & the salesman was instructive,but not overbearing.We laughed a couple of times as I recalled how to drive a standard shift.He answered ALL of my questions about the car too.He secured the needed information I was told to bring with me,got the deal completed and I even got the vehicle for less than I thought.This has been one of the most pleasant experiences of my life and certainly the most pleasant vehicle purchase for me.Thanks. More